I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more
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Review summary
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The online site was easy to navigate and when I found a watch I needed for my collection I reached out for availability. I was helped quickly and although the manufacturer was saying they would take t... See more
Company replied
I'm fairly new to watches and decided to buy a Oris big crown. Michael Gil was extremely helpful by teaching me the history and operation of the watch. He made my first experience in horology educati... See more
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I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more
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Company details
- #55 of 150 best companies in Jewelry Store
- #19 of 46 best companies in Watch Store
About mayors.com
Written by the company
LUXURY JEWELRY
LUXURY WATCHES
ENGAGEMENT RINGS
WEDDING RINGS
In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces.
Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence.
Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.
Contact info
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rogers Galindo is a great help when you…
Rogers Galindo is a great help when you decide to purchase a watch, he is patient and knowledgeable.
July 7, 2026
Reply from mayors.com
Dear Hector,
Thank you for your kind feedback! We are delighted to hear that Rogers Galindo provided such a positive experience during your watch-buying journey.
His patience, knowledge, and dedication to helping clients make informed decisions are qualities we greatly value, and it is wonderful to know they made a lasting impression. Purchasing a timepiece is a meaningful occasion, and we are pleased that Rogers helped make the experience both enjoyable and memorable.
We truly appreciate your trust and look forward to welcoming you back for many more exceptional experiences!
Kindly,
Mayors
Shipping was very quick and my arrived…
Shipping was very quick and my arrived in perfect condition.
July 8, 2026
Reply from mayors.com
Dear David Johnson,
Thank you for your wonderful review! We're delighted to hear that your order arrived quickly and in perfect condition. Providing a seamless experience from purchase to delivery is important to us, and we're thrilled that your purchase met your expectations.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Mayors
Exceptional Service at Every Step
Excellent experience with Mayors! I purchased a Tudor Black Bay Chronograph online, and the entire process was seamless. I was able to place my order and pick it up in-store the very same day. The customer service was outstanding from the online purchase through the in-store pickup. Everything was quick, easy, and professional. I couldn’t be happier with the experience and would definitely purchase from Mayors again.
July 6, 2026
Reply from mayors.com
Greetings,
Thank you for your wonderful review! We're delighted to hear that your experience was seamless from start to finish. Providing a convenient and enjoyable shopping experience is a top priority for us, and we're thrilled that your purchase and same-day pickup exceeded your expectations.
We truly appreciate your kind words and look forward to assisting you again soon!
Kind regards,
Mayors
Second purchase from Mayors - Good experience
Second purchase from Mayors. Product arrived in great packaging. Everything is working as expected.
Shipping was delayed a bit, but that may have been on the carrier.
July 3, 2026
Reply from mayors.com
Dear Clarence McMurray,
Thank you for your repeat purchase and for taking the time to share your feedback! We're delighted to hear that your order arrived securely packaged and that everything is working as expected. We do apologize for the shipping delay and appreciate your understanding, especially when carrier transit times can occasionally be outside of our control.
Thank you for choosing Mayors again, we truly value your continued trust and look forward to serving you in the future!
Kindly,
Mayors
Reply from mayors.com
Dear Gus,
We appreciate you taking the time to share your thoughts with us. Glad we could provide great service and a smooth delivery!
Kindly,
Mayors
Reply from mayors.com
Dear John,
Thank you for your kind review! We're so glad to hear that you had a great experience and that all of your questions were answered.
We truly appreciate your feedback and look forward to assisting you again soon!
Kind regards,
Mayors
I LOVE MAYORS
I was very pleased with the product and the service. And that's rare these days. Professional. Top shelf. Excellent.
July 1, 2026
Reply from mayors.com
Dear Nick Taylor,
Thank you for your wonderful feedback! We're thrilled to hear that you were so pleased with both the item and the service. Providing professional, top-quality experiences is what we strive for, and it means a lot to know we delivered.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Mayors
Joanna was very instrumental in this…
Joanna was very instrumental in this transaction. Everything very smooth.
June 30, 2026
Reply from mayors.com
Dear Jorge,
Thank you for your kind words! We're thrilled to hear that Joanna was such a great support throughout your transaction and helped make the process smooth and seamless. We truly appreciate your feedback and will be sure to share your kind words with her.
Thank you for choosing us, we look forward to assisting you again in the future!
Kindly,
Mayors
Great packaging and on-time delivery
June 29, 2026
Reply from mayors.com
Dear Adrian Perez,
We are glad to know that you had a great experience purchasing with us! We look forward to welcoming you back soon.
Kind regards,
Mayors
Reply from mayors.com
Dear Vic Luna,
Thank you for sharing your review! We are happy to to know we provided fast delivery and that you found the purchase to be easy.
We appreciate your recommendation and look forward to welcoming you back soon!
Kind regards,
Mayors
Service was exceptional
Service was exceptional, Varsha Mohapatra was personable and I felt very comfortable with her helping me make my decision..
June 19, 2026
Reply from mayors.com
Dear Diane,
Thank you for your wonderful review! We're absolutely delighted to hear that you received exceptional service from Varsha. Making our clients feel comfortable and confident during such an important decision is something we truly value, and we're so glad Varsha provided that experience for you. We'll be sure to share your kind words with her.
Thank you for choosing us, and we look forward to seeing you again soon!
Kindly,
Mayors
Great Online Experience.
Such easy online purchasing with a complete description and a way to try on the piece I wanted.
Delivery was quick and easy too.
Would use this site again!
June 26, 2026
Reply from mayors.com
Dear Shelley Carey,
Thank you for your fantastic review! We're thrilled to hear that your online shopping experience was so seamless, from the detailed product information and virtual try-on options to the quick and easy delivery.
Providing a convenient and enjoyable experience for our clients is always our goal, and we're delighted we could deliver. Thank you for your support, and we look forward to helping you find your next special piece!
Kind Regards,
Mayors
See Maggie at Avalon
Maggie is very knowledgeable, professional & thorough. She goes beyond the sale to see that you are truly happy w your purchase. Thank you Maggie
June 24, 2026
Reply from mayors.com
Dear David,
Thank you for your kind words! We're so glad Maggie provided knowledgeable, professional service and helped ensure you were completely happy with your purchase. Take care!
Kindly,
Mayors
Order was delivered on time
Order was delivered on time. Pleased with my purchase. Thank you!
June 20, 2026
Reply from mayors.com
Dear Susan Fritz,
Thank you for sharing your experience with us! We are happy to hear that your order was delivered on time and that you are enjoying your purchase.
We appreciate your recommendation and look forward to assisting you again soon!
Kind regards,
Mayors
Great service at Mayors at Avalon.
I had an excellent experience buying my watch from Elena at the Avalon location! She was very helpful answering all of my questions and assisted in picking the perfect watch for me.
June 21, 2026
Reply from mayors.com
Dear Matt H,
Thank you for reaching out! We are happy to know that Elena provided a great experience and that she answered all your questions about the timepiece.
We appreciate your recommendation and look forward to welcoming you back soon.
Kind regards,
Mayors
Quick Delivery - A+ Experience
Delivered quickly - retail store sized it within minutes, very happy with my watch purchase.
June 23, 2026
Reply from mayors.com
Greetings,
Thank you for reaching out and sharing your review with us! We are happy that we offered you quick delivery and that we were able to size it very fast.
We appreciate your recommendation and look forward to assisting you again soon!
Kindly,
Mayors
I purchased an expensive ring week last…
I purchased an expensive ring week last week from the Lenox GA location directly. A salesperson sent it to me as I live in Virginia. Upon receiving it. I realized it was too big and needed to return it. A manager told me it had to be brought back to a store location which wasn’t obviously possible. It was sent, so why couldn’t I send it back? He couldn’t be bothered and after writing numerous messages to the clerk I was given a return address. I ended up returning it on my own sending it express overnight to the store. When I called today, I was told that the ring was worn and I would have to speak to the manager who wasn’t it. WORN! I tried it on and put it back into the box immediately waiting to get approval to return it. What exactly did they base this on??? Anyone can try on a piece of jewelry and it doesn’t look worn. Pieces are tried on all the time and people return them. There was no tag on it so it might have been in the store sitting for months. They are looking for an excuse not to refund me as they didn’t want to in the first place. I’m sorry that I ever dealt with them. I have numerous dated messages from the salesperson to prove I returned it immediately. I plan on fighting this as I will not be accused of something that is not true.
June 24, 2026
Unprompted review
Reply from mayors.com
Dear Suzanne Stein,
Thank you for taking the time to share your experience.
We understand how frustrating this situation has been, particularly when it involves a recent purchase and a return you expected to be straightforward. We recognize the additional effort put into coordinating the return and appreciate your prompt action in sending the item back.
Our return policy requires that all items be received in their original, unworn condition. Each piece is carefully inspected upon return to ensure it meets these guidelines. We understand that our assessment may not have been the outcome you anticipated, and situations like this can understandably lead to concern and disagreement.
We take feedback regarding both communication and overall experience seriously, and your comments will be shared with our team as part of our ongoing efforts to ensure clarity and consistency in how these situations are handled.
Kindly,
Mayors
Really good
June 22, 2026
Reply from mayors.com
Dear Natwar Krishna Koneru,
It's wonderful to know you had a great experience! We hope to continue doing business with you.
Kindly,
Mayors
Reply from mayors.com
Dear Barabara,
Thank you for choosing Mayors to celebrate this wonderful occasion and congratulations to your grandson! We're always here to help.
Kind Regards,
Mayors
Reply from mayors.com
Dear Anna Porter,
Thank you for sharing your review with us! We are happy to hear that you received your order the next day.
We look forward to assisting you again soon!
Kind regards,
Mayors
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