Mbna Reviews 

I have just renewed my home contents insurance with MBNA. I have to make an amendment so telephoned them. They could not have been more helpful and even gave me a £50 discount. Highly recommended. Great customer service from Paul.

I guess from reading the reviews, that MBNA operates a range of services. Mine was Insurance. For every query, their website directs you to..... their website. Telephone calls direct you to ......their website. Trouble is, if you have a query their website sends you in circles. Mine was to stop auto renew, which only seemed to get confirmed if you spoke to a human. And there lies another problem. Nobody answers. You listen to 15 mins of waffle, get told you have to wait 10 mins, and get left hanging for 30 mins before you speak to anybody. Awful, awful service, and I'll be avoiding any MBNA service in future.

Insanity! They are now charging CASH transaction fee on PayPal purchases as it's a cash purchase even when it isn't. But not on EVERY one no just teh ones they feel like it. So some you will some you won't.

"As this would fall under, 'Sending money orders or wire transfers (other than balance transfers or money transfers).', or even 'Purchasing or topping up electronic money, payment cards, mobile wallets or account dashboard services.' as a PayPal balance can be topped up like a card."

I've brought clothes on Paypal via them - no charge. Playstaion. NO Charge. Clay ground - charge. Paying a fine. Charge.

It's so inconsistent. Terrible service also.

Worst bank ever once money in there can't take it back out. Worst credit card too . Officially the worst bank ever and please avoid. They own me £3226.

Clunky app feels out of date
My bank not listed (Cooperative) so can only make payment via debit card .... except that doesn't work, message "Sorry, there’s a technical problem with the online debit card payment system" multiple times either using app or online. Chat useless - was told "try again later!". Extremely poor ....

Bad communication and customer service. Very disappointed.

Ai response, just go round in circles, no help at all

Wow. The most useless resort card company I have ever experienced. Their app is just pointless. It never works. Correct log in details. Can’t log in. Call customer service go through all my security details and still can’t do anything. They send me a one time passcode to reset my app. Then it’s still doesn’t work. Will be laying off my card then I will be deleting my account with them. I have never known a company to have so many issues with logging in etc. I’m done with MBNA never again will I use them. Even my wife has the same issues. So it’s not just me.

Horrendous. Seems to offer a whole series of 0% promotions to then suddenly radically adjust its lending criteria even though your credit score is unchanged, monthly payments have always been above the minimum and income is unchanged. I’m using another bank purely to get away from what I regard as a grasping, aggressive and unreasonable
operation.

You just don’t pick up the phone

Customer care is terrible. It has been over a month, and still nothing has been solved, not even an update. I think their policy is "to ignore it and it will just go away" If you have money fraudulently stolen from you, do not expect any help from them. Their online help is pathetic; it's just a way of kicking any problem into the long grass, where it will never be resolved. The card will be cancelled as soon as this is resolved, if it ever does.

Oh, I wish I had read these reviews before taking out an MBNA credit card! I've had the card for two weeks. I attempted to make an online purchase. It was refused without any error message. I tried different devices, different browsers, and Apple Pay. All were declined. I called the retailer. We tried different approaches, checked with 3dsecure. All still declined.

I had no text from MBNA; no phone calls, no emails, no notifications in the app. I called MBNA and learned that there was a fraud block on my card. I was put through to the fraud team. The outcome of a 30 minute call was that they could do nothing about it. I would have to wait 48 business hours to be called back by someone from fraud, which might be next week since today is Thursday,

I said that I wanted to register a complaint. I was told that there is no complaint team. She can write up a complaint if I like, but it means nothing, no one will look at it.

I experienced a card block with no explanation, no notifications, no resolution, and no recourse.

Try to open app. Fails to open. Try to log into website. Rejects correct password. Try to reset password. Sends code via SMS. Call number to confirm code. Asks for four digit number - code is six digits. Locks me out of account for too many password attempts. I have literally no way of accessing my account. This company is a disgrace.

There 0% interest free credit card is not like other ones from people like natwest or barclays, you have to purchase within the first 60 days else you get charged interest, I got this card assuming they were the same as other companys to purchase a bathroom and pay off over the 24 months but have now been charged high amounts of interest the last two months and I still have over a year left of the interest free time, put in a complaint and no decent resolutions have been done to rectify this so far, but wanted to warn other customer incase you get missold this credit card as I got this through clearscore app thinking it was like others where you can purchase anytime throughout in the 24 months timeline

Took out their Buildings and Contents insurance paying extra to include an ‘E’ bike as we used it when away for weekends.
It wasn’t until after the bike was stolen from the awning while we were sleeping that they reminded of the small print :
Bikes are covered at your home. They’re also covered whilst they are temporarily away from your home. You must take reasonable care of your bikes when they’re away from your home.(kept in the awning) For example, you and your family should keep them with you and in your control. (Less than six feet away) You or your family should make sure they’re locked to something fixed when they are not with you. (It would have been insured if I would have locked it up to the cycle racks outside the apartments in the next field).
Honestly, I’ve never claimed before and when you think you’ve got it covered they come up with that!!
Quick to take your money ESPECIALLY FOR EXTRA’s but isn’t worth the paper it’s written on.

Very poor service indeed. Always pay credit card in full on time. On this one occasion when I attempted to buy a more expensive product, they initially sent me a confirmation code to my phone to verify I was the one making the payment. I put in the code to confirm I had received it and was the one making the purchase. (BTW the payment was well inside my credit limit). Ten minutes later I had an email from the vendor telling me the order had been cancelled. I tried to get an explanation from MBNA (using their palpably useless and not fit-for-purpose AI respondent which constantly got stuck in a loop asking pointless and irrelevant questions). This was eventually clever enough to tell me the card had been blocked. No attempt to give an explanation, answer or indeed an apology. The AI bot then advised me to ring an operator - which I ought to have done in the first place. Needless to say when I got through there was an excessively long wait time and they tried to assuage me with the usual claptrap about there being unusually heavy call traffic (I feel sure ringing at any time there would, without doubt, be very heavy traffic - trying employing more staff (!) I gave up on the call thinking I may be dead before they answered. Needless to say I will not br using them again

Loyal customer with no adverse credit
Always paid on time and under limit
Stable full time work and income

Had my limit reduced with no notification
Talk about good customer service
Mr M Evans

Never claim home insurance for 15+ years and I went with these cowboys my goodness never seen in such my life incompetence on every aspect of trying to get it sorted in the end. I withdrew the claim and sorted it myself because they took that long and dealing with it. Communication zero chasing up getting help zero if anybody reads this stay well clear of MBNA in home insurance!!!!!!!!

Despicable company, take your money and then upon legitimate claim have no sympathy, treat you like a criminal and then rule in their own favour without even the courtesy of an investigation. Breach their own rules by not responding in a timely fashion and then preside over their own case like judge, jury and executioner. Zero customer service, hold their customers in total contempt despite the money volunteered to them paying for their wages and profit. Not interested in helping, deplorable customer service and an absolute disgrace. Do not go near them for home insurance or any other product if they hold the same disregard for their customers with other products. Had to chase them for outcomes, zero communication inbound other than to be dismissive and rude during a customers genuine moment of need. Paid home insurance for years, never needed to claim until washing machine exploded. They didn't even want to send someone round to see the house or offer any remorse as it was too much hassle, but happily took the next direct debit payment the very next day. Absolute pond life.