MediaMarkt Reviews 

I recieved another item that i didnt order in place the article that i didnt recieve

The ordering online was simple and effective.
The speed of delivery was exceptional.
It was my first online order with Media Markt and I was impressed with the clear layout and process.
Brilliant 🌟

I ordered a sound bar online on the 23/7/26 for a delivery in Valencia on the 25/7/26. The parcel was marked out for delivery from the 24/7 but I never received anything. The parcel was eventually marked rescheduled on the 28/7. I contacted customer support with WhatsApp on 28, 29, 30 and always received the answer that the department in charge has been notified and that I will receive further information by email, which I did not. I eventually called in on the 31/7 requesting a refund and asked an email confirmation. Again I did not received anything. We are now on the 1/8 and I just sent a formal email requesting that same refund.

I will of course continue monitoring the progress of my request but without much hope. I will report here should I notice any positive development.

UPDATE:
I requested a refund by email on the 1/8. I received an answer the next day that it would be processed once Mediamarkt received the item in return. I had to remind them that I did not receive anything and provided the evidence from the transporter. After that the refund was immediately processed.

I understand that transport issues can happen, I am ok with that. But this needs to be backed up by an efficient customer service, which was not the case in this instance. I hope this can improve in future.

Avoid imposing unnecessary amount on tha actual price.
You charge me 20euro extra for a bulshit glass protector which is already provided by company and it is not worthy it is very fragile but you charge 20euro extra without any extra service.

Absolutely brilliant, good prices helpful staff, couldn't have been better and will use again, 10 out of 10.

I paid to have the ítem assembled and they just never contacted me telling me when they would come. There is no costumer support not Ai so I can't get help. I miss when companies had phone numbers. They delivered the thing fast but why do I want a boiler that is not assembled. Paid 200 euros to come and put assemble it and they just didn't contact me. I have a boiler here but no water.

Never, ever order an item from Mediamarkt’s online store. I ordered a portable air conditioner for delivery to my apartment in Madrid and it was one of the worst customer experiences I’ve ever had. I recently started having a health condition, and I purchased the air conditioner before the July heat wave to manage my condition as temperatures skyrocketed. However, the item ended up arriving over two weeks late and I suffered through the worst of the heat wave without it.

What made it far worse was the terrible customer service by Mediamarkt and the delivery company they contract, Paack. Mediamarkt customer service agents will politely tell you how they’re going to help and then nothing will actually happen. When you follow up, you’ll find out that they never did what they said, ie, contacting the transportation department or prioritizing your order. They just tell you what you want to hear to get you to stop bothering them. Paack is even worse, because they are hard to get a hold of, send delivery messages that turn out to be wrong, and if you actually manage to reach a human, they give you the runaround as well. For these companies, dar vueltas and dar largas is the name of the game. And because I made the purchase with Mediamarkt, they are ultimately responsible.

The delivery company they contracted, Paack, does not make good faith efforts to deliver. You can look at their reviews to see how terrible they are. 7 different days, Paack sent messages saying the delivery would be made “hoy” (today), but it was only attempted ONCE out of those 7 days. That’s 7 separate days where I had to rearrange my schedule to be at home for the maximum time possible during their 13-hour delivery window, only to find out at the end of SIX of those days that delivery was never attempted. To tell a customer that it will be delivered “today” once or twice and not come through is a mistake. But when it happens again and again and again AND AGAIN, it becomes a deceptive business practice. I had to be absent multiple times from classes for which I paid so that I could be available for a delivery that didn’t arrive on those days. I even had both MediaMarkt and Paack customer service agents CONFIRMING I would receive the delivery on days that it never came.

I believe Mediamarkt is stating delivery times that they have no intention of attempting. Where I come from, that’s called fraud. I hope this deceptive business practice comes to light and that Mediamarkt faces legal and financial consequences for it. The leadership echelon of this company should feel a deep and abiding shame for these practices and the way they fail their customers. However, I can see from previous reviews that this is a consistent practice, and so I have to assume that they are shameless.

Inevitably, a Mediamarkt response will be posted beneath this review stating how sorry they are to hear about this experience and that they want to help. This is purely corporate reputation management and has no bearing on any actions they will take. After a lengthy complaint process, they refused to make things right for their mismanagement and delay. You can see how little they care by the huge amounts of negative reviews about THESE SAME ISSUES going back YEARS. These are not one-off mistakes. These are premeditated and unethical business practices.

huge scam company, they are so untrustworthy. better use another Company

The staff were very helpful in defining my needs and get me up to the final decision /purchase.

Just a bad experience

I didn't receive 2 consequent orders - they were never delivered to me, they've sent them both to another city. I had to spend hours communicating with your support - first, they didn't understand the problem, offered me to pickup it in another city, not even checking the location and my address, despite full explanation with tracking screenshots. Then they just stopped responding, then they told me that I have to wait until your delivery service returns the undelivered items back to the warehouse before I can receive a refund, which is a total bullshit - I am not responsible for your delivery service failures. I had to create a complaint to OMIC and a chargeback dispute, because there were no updates, no delivery and no refund - for about 1 month (!). Finally, the support told that the item was returned by delivery service and they issued a refund - but it didn't arrive. When I asked, in the same thread, they replied that the item was delivered to me! Despite their previous message confirming the item is at the warehouse and the refund was "issued"! I've never seen such a level of unprofessional ignorance and incompetence. Summary: 2 consequently undelivered items, 1 month of absolutely illegal money retention by MediaMarkt, waste of time, ignorant and unprofessional support is not able to solve anything, just absolutely anything. I doubt they can even read. I would surely avoid ordering here again if I can find it somewhere else.

Jenny helped me to find what I want without much trouble

We bouth Alpha dishwaser. it came broken, after 3 weeks we got the new one which was working for a few feeks and it broke. the same error E3- the water doesnt heat. I`ve contacted Media Markt twice, spoke to David and Eliz, they say the case is being forwad to a spacial department and someone will contact us. No responce. Tried to cantact Alpha too. contact only through whatsup, no response. We strongly dont recomend buying in Media Markt they dont take customers seriously. Also we never got an invoice for a purchase in spite i have asked for it.

The person who helped me was extremely helpful and professional

Price tags are a scarce option in the shop, and the few ones do not match the computer content, which is finally override by salesman mood of the day

Good company with good service

Do not buy hard drives there, they arrived in a box with insufficient padding, meaning they move around during all the delivery phase, increasing the risk if arrives damaged.