Midlands Conservatory & Garden Furniture Reviews 

I ordered a Four Seasons Garden Room from Midlands Conservatory & Garden Furniture, and I cannot praise them enough for all the updates I received right up until the delivery. The delivery driver Brian, was a great help in ensuring the drop off of the Garden Room was done safely and he could not have been more helpful. Overall a great service from a well run family firm . Highly recommended. Tom Hart ( Coventry)

Delivered on time, put in place by the delivery crew and just what we wanted and ordered. Very pleased with the product and service.

I highly recommend Midlands - they are a family-run business and have provided outstanding customer service, with excellent, timely, friendly, and helpful communications, throughout my order experience. I will certainly be back in the future.

I have just bought some garden furniture from Midlands Conservatory and Garden Furniture and I have to say their professionalism and customer service is outstanding. My order was awaiting importation and when I spoke to Darren he kept me in touch with all the details and provided me with a tracker service so I could see what was happening and when.

He told me when the goods would arrive and when they would reach the warehouse and when I could expect delivery. Everything happened exactly as he told me and delivery was exactly on time.

I can highly recommend this family run business as they give a truly five star service. I am delighted with my purchase and how I was dealt with, Thank you Midlands Garden Furniture.

Midlands Cane Furniture are an exceptional family run business offering fantastic product knowledge and incredible service. I would have absolutely no hesitation in using them again, or in providing this feedback.

I am immensely pleased that I chose this Company to purchase some good quality garden furniture. Darren was patience itself when I made my inquiry and asked too many questions. Jemma undertaking the administration of my order was efficient and prompt. Their business protocols are honest and fair and I felt very comfortable dealing with them. The wait was many months but I was clearly informed this would be the case, and why. Worth the wait - we are delighted with our purchase. I would recommend this Company with confidence based on my own experience.

Great service from start to finish, from the initial phone call right through to receiving the furniture. Everything was explained in detail about how the current worldwide situation was affecting deliveries and pricing so nothing was a surprise. Polite, courteous and professional throughout.

Also, the best price found on the internet too, especially when the protective cover was added to the order at discount...!

We were so pleased with the service that we received from Darren and his family. They kept us informed as to delivery and the general situation during this difficult time for importers.
We’re thrilled with our garden furniture and will recommend them to our friends

Great customer service, really friendly and helpful, i would definitely buy from them again and recommend to my friends.

Through lockdown garden furniture was hard to source, however, Midlands C&GF kept me on their list and fulfilled their promise. Delivery on time and in perfect condition by a really nice guy. Very happy with their customer service 👍👍👍

Highly recommended. They are a true family company that care about customer satisfaction and couldn't be more helpful, right from initial contact with Darren through to speaking to Jemma for purchasing (this part was helped by their competitive pricing). This service was continued with their delivery driver even though he had to travel up north on one of the hottest days we've had.

These guys are brilliant! From Jim, the driver, who delivered our gazebo, to Darren the owner, everyone gives excellent customer service. What I liked about Darren was his sense of humour, nothing phased him, and he just got on with sorting out an urgent order. From ordering the gazebo to having it delivered was just 5 days. It was delivered on time, as promised, and efficiently laid out so that the gazebo was easy to put together. I'm really impressed with this company and will certainly buy new patio furniture from them in the future. They are not as expensive as others in the same marketplace. Their service is excellent, and that is priceless.

Very pleased with my choice of Daro furniture. Every question i had was no trouble to answer by Darren and Jemma. It was a pleasure to do business with the Company. The delivery was on time and on the date arranged plus the driver was pleasant and very helpful. Definitely would recommend to anyone. Thankyou very much.

Prompt delivery and great customer service - efficient and friendly. Have kept me fully updated on shipment progress of my garden furniture. Enjoying my new patio set on those rare sunny days! Thank you

We are extremely pleased with our garden furniture , service was brilliant all the way through ,nothing any trouble , everything explained , lovely , knowledgeable staff, kind and understanding . Delivered when they said ,driver very nice and helpful man . Good quality garden furniture, really beautifully made . Well done . Will buy from them again . Wendy Williams.

The team here have been exceptional.
Great communication - thank you Jemma and Darren.
Delivery guy was brilliant too.
Thanks again
Mark

Lovely family company. I dealt with Darren pre sale who was very helpful when deciding on my purchase then Jemma to organise delivery and final payment. So nice to deal with a business that knows how to look after their customers, even more impressive knowing how busy they are.

Excellent service during Covid times. I placed my order in February and was advised my order would be delivered at the end of May. First part of my order was delivered in April and 2nd mid May so i was more than happy. I was kept up to date regarding delivery times and the Alexander Rose Rimini Corner Sofa and Dining set are great. Delivery guys were really good. Well done to the team. I would definitely use you again.

Running out of patience...
Having ordered a 4 piece garden lounge set and heater in December 2020, I would have though that getting it to me by June would not be too much to ask.
While responses from them are reasoned and friendly, they are not backed up. I've been given reassuring messages 3 times, each saying it will be only a few weeks and yet still no sign of the furniture.
Update - after a nice chat with the family team there they have chased up Kettler and have given me some time lines to work to.
Update 2 : August 2021, The heater and chairs have arrived and just the covers outstanding.

First class service, competitive pricing and the delivery arrived exactly as promised. Recommended unreservedly.