I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.
Contact info
Level 24, The Shard, 32 London Bridge St, SE1 9SG, London, United Kingdom
- 02077175259
- enquiries@monacosolicitors.co.uk
- www.monacosolicitors.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear advice, no pressure, and a result that actually mattered
I came to Monaco Solicitors after my employment ended in circumstances I was not prepared to simply accept. What was first put on the table by my employer was, to put it politely, token. By the end of the process it had moved to something I was content to sign.
The number mattered, but what I valued more was how it was handled. Everything was explained to me in plain English, without the hedging you often get from lawyers. When the right move was to do nothing and wait, I was told to wait — nobody was manufacturing work to justify a bill. When I wanted to push on a point that mattered to me personally rather than financially, it was taken seriously and thought about properly, and I got a straight answer about what was realistic and what was not. That honesty was worth a great deal, because it let me make my own decisions instead of guessing.
The fee is a percentage of the increase achieved, so the incentives pointed the same way as mine from the first day, and I always knew exactly what I would be paying and why.
Losing a job you have held for years is a horrible thing to go through, and it is very hard to think clearly while it is happening. Having someone calm, responsive and honest about the odds made an enormous difference to how I came out of it. I would recommend them without hesitation.
Invaluable help!
Sarah was very quick to respond and helped me with all my queries. Made the whole situation easier and put my mind at ease. Very happy I went with Monaco Solicitors.
Paid 35% for solicitor-led support, received mostly AI communication
I instructed Monaco Solicitors on a no win, no fee basis for an employment matter. Before they became involved, I had already organised all of my evidence and correspondence into a clear, structured file, so they had everything they needed from the outset.
At the beginning, I was offered two pricing options: a 25% AI-assisted service with no direct access to a solicitor, or a 35% solicitor-led service that included direct communication with a solicitor. I deliberately chose the 35% option because I wanted direct support from a solicitor rather than communicating through AI.
Unfortunately, that is not what I experienced. Throughout almost the entire four-month period, the vast majority of my communication was with their AI chatbot rather than with my solicitor. Despite specifically requesting a telephone call, no call was arranged. It was only after I raised the issue that I started receiving direct email responses.
As a result, I paid the higher 35% fee for what, in practice, felt much closer to the lower-cost AI-assisted service. The main reason I chose the more expensive option—direct access to a solicitor—was largely absent from my experience.
The case proceeded to the end of my employment, but the underlying issues that led to the dispute were not resolved in my favour. The agreed reference I received was, in my opinion, weak and did not meaningfully address the concerns that had given rise to the dispute in the first place.
Overall, I was disappointed with both the level of communication and the value I received for the fee charged. If you are considering the 35% solicitor-led option because you expect regular, direct contact with a solicitor, I would recommend clarifying exactly how much of your case will actually be handled by a solicitor rather than through their AI system
Quick response and pleasant professional
Sarah was quick to respond and very patient and helpful over the phone.
Thankyou Sasha you have been an amazing…
Thankyou Sasha you have been an amazing support at a very upsetting time. But thankyou for your support and achieveing the outcome we did.
I fully recomened this company for any employer disputes
thank you sasha 🫶🏼
i can’t recommend monaco solicitors enough, and specifically the wonderful sasha van wyk❤️
from the very first moment, sasha completely transformed what was a highly stressful and overwhelming situation into a smooth and deeply supported journey 🥹
she didn't just provide incredible, sharp legal expertise, she also brought so much warmth, genuine kindness, and empathy to every single conversation. it felt like having a supportive friend by my side, which made me feel so comfortable.
she always kept my mind at ease. she listened intently, fought hard for my rights, and successfully secured a settlement package that i am so happy with.
her communication was flawless, always keeping me updated with so much care and grace. i will genuinely miss our chats! if you want a solicitor who is not only exceptionally talented but also has the biggest heart, ask for sasha. she is an absolute credit to monaco solicitors, and i am endlessly grateful for everything she has done for me and my future.
thank you so much, sasha 🌸🫶🏼 you’re an angel, and i’ll never forget how supported i felt throughout this situation.
I can not rate Monaco solicitors highly…
I can not rate Monaco solicitors highly enough!
Daniel Fourie is a fabulous solicitor and always answered my questions clearly. His communication was of a consistently high standard leaving me feeling supported and confident in his ability to Act on my behalf. The matter was resolved quickly and efficiently.
I would highly recommend Monaco solicitors.
Excellent support from start to finish
I would highly recommend Monaco Solicitors, especially Daniel Fourie, the solicitor I dealt with throughout my claim. From start to finish, the process was incredibly straightforward, and I was kept updated at every stage, which gave me great confidence and reassurance.
I had never gone through anything like this before and wasn’t sure what to expect, but having the support and guidance of employment law specialists made a huge difference. Daniel Fourie was professional, helpful, and provided excellent advice throughout the process.
The Monaco model is very easy to use, and the AI support system is also excellent, providing clear guidance and helpful information whenever needed. It makes the whole process simple and accessible.
If you have a valid claim, I would definitely recommend getting the support of Monaco Solicitors. The 25% fee on a successful claim is very fair considering the expertise, guidance, and peace of mind they provide.
Thank you again to Daniel for all your help and support. I would highly recommend Monaco Solicitors.
Efficient service & Excellent Staff
Efficient service, Friendly, Helpful & Patient staff.
Prompt responses to emails & questions.
Legal jargon made simple to understand.
Very supportive & empathetic to distressed clients.
I couldn't thank the staff and service provided enough for all the work they did to find a solution & achieve a good outcome.
Heartfelt thanks to Daria & Karissa
Karrissa at Monaco Solicitors was…
Karrissa at Monaco Solicitors was excellent. She reviewed my redundancy settlement quickly, explained everything clearly, and gave highly informed guidance in relation to my own circumstances and desired outcomes. She made the whole process far easier as I felt supported and well advised at every step. I’d strongly recommend her.
They have a type of AI legal secretary…
They have a type of AI legal secretary that you can spend your time with going over the particulars of the case at your own pace. No need to pay billable hours for it! this then gives you a summary of the case that you can read over and make changes to before submitting to the solicitor which was amazing because my case was particularly complex. The solicitor herself (Daria) was 1st class and did a great job representing me. No doubt without her and her team's efforts I would not have been able to achieve what we did. This is the way 21st Century legal claims should be
Settlement Agreement
Sarah - Handled my settlement agreement in a very efficient & professional way, making the whole process so simple & stress free. I would highly recommend Monaco solicitors specialists in Employee law.
Extremely helpful
Extremely helpful, hopefully would need to use again but if I do I wouldn’t hesitate, Sasha-Lee has been friendly and helpful
Knowledgeable, strategic, and explained in plain English
I came to Monaco Solicitors during a particularly difficult employment dispute and couldn't be more pleased with the service I received.
I was initially skeptical about how integrated AI was into their workflow, but it proved to be one of the most effective aspects of the service. The technology makes the process incredibly streamlined - you can ask as many questions as you need without eating into your lawyer's time, which means they can focus on the work that actually requires their expertise. Crucially, everything is reviewed and verified by your assigned lawyer before being used, so the accuracy and quality of advice is never compromised. It's a genuinely smart way of working that I think other firms should take note of.
Sasha van Wyk was outstanding throughout. She was knowledgeable, strategic, and explained every stage of a complex process in plain English. As someone with no legal background, I always felt informed and understood exactly what was happening and why -which meant I could make confident, informed decisions at every step rather than simply following instructions I didn't understand. Her advice and negotiation strategy were excellent.
If you're facing an employment dispute and want a firm that combines modern efficiency with genuine legal expertise, I wouldn't hesitate to recommend Monaco Solicitors.
I had the pleasure of working with…
I had the pleasure of working with Sasha on my case. She has been a.azing, keeping me Level headed and going out of her way to make sure my case is at its highest potential of getting the successful rate I deserved. With being heavily pregnant at the time the stress of trying to deal with all of it wasnt for me and also the early arrival of my baby as well meant horrible complications but Sasha was patient and helped me through it all. I honestly couldn't recommend this company enough.
Proactive and genuine service
Proactive and genuine service. They help me with a settlement after my unfair dismissal. As a disabled person they were kind, knowlegeble and also patient. Sasha is very efficient.
Sasha-Lee help me with my settelment…
Sasha-Lee help me with my settelment agreement and she’s did a brilliant job in short notice, Thank you.
Sasha is an incredible and helpfull…
Sasha is an incredible and helpfull sollecitor! She helped me and guide menall the way through.
Recommended
Very swift response and clear communication approach; constructive advice; efficient handling of the case.
Highly recommend Sarah O'Brien
Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The matter was resolved very quickly and in my favour, therefore I would recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








