Monaco Solicitors Reviews 

711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, empathy, and clear communication throughout stressful employment disputes and negotiations. Reviewers regularly highlight the outstanding overall service, noting prompt responses, thorough explanations, and very helpful guidance from start to finish. Some people were dissatisfied with occasional communication breakdowns, noting instances where emails were completely ignored or follow-ups unexpectedly stopped. Consumers also mentioned experiencing difficulties in getting hold of their designated legal representatives when they urgently needed further support during difficult moments. A number of individuals expressed frustration over the perceived lack of direct responsiveness and insufficient guidance provided during their cases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Customers had positive experiences with customer_service, consistently reporting that staff members were... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are exceptionally helpful,... See more

Response time

Customers consistently note positive experiences with response_time, praising the promptness and clarity of... See more

Customer communications

Consumers find contact experiences to be mixed when reaching out for legal support regarding redundancy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really think that you are made to feel heard and valued by Monaco. The calibre of the law professionals is definitely head and shoulders above others as seen in communications with other parties. I... See more

Rated 5 out of 5 stars

I cannot rate Monaco and in particular, Sarah, highly enough. During a stressful time of uncertainty, Sarah was very responsive and proactive at every stage. Her thoroughness and guidance has been ext... See more

Rated 5 out of 5 stars

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The m... See more

Rated 5 out of 5 stars

It was my first time ever needing a solicitor for anything, and I was totally clueless before reaching out to Monaco Solicitors. However, Sarah made the process as smooth as it could possibly be. Her... See more


Company details

  1. Law Firm

Written by the company

Our mission is to increase access to justice for individuals who have been treated badly at work. We strive to achieve this mission both through first-class representation and through publishing vast amounts of free help on this website. Our clients are employees from a wide variety of backgrounds, including manual workers, junior staff, managers and executives, professionals, directors and partners. We are the biggest employment law specialist firm in the UK representing individuals only – never the employer. As such we have developed innovative techniques for helping our clients obtain fair outcomes. The government’s Innovate UK recently funded our Virtual Lawyer project. This is an automated free web tool that helps employees who can’t afford to pay for a lawyer to create legal letters and other documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

711 reviews

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4.7

All reviews

(711)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear advice, no pressure, and a result that actually mattered

I came to Monaco Solicitors after my employment ended in circumstances I was not prepared to simply accept. What was first put on the table by my employer was, to put it politely, token. By the end of the process it had moved to something I was content to sign.

The number mattered, but what I valued more was how it was handled. Everything was explained to me in plain English, without the hedging you often get from lawyers. When the right move was to do nothing and wait, I was told to wait — nobody was manufacturing work to justify a bill. When I wanted to push on a point that mattered to me personally rather than financially, it was taken seriously and thought about properly, and I got a straight answer about what was realistic and what was not. That honesty was worth a great deal, because it let me make my own decisions instead of guessing.

The fee is a percentage of the increase achieved, so the incentives pointed the same way as mine from the first day, and I always knew exactly what I would be paying and why.

Losing a job you have held for years is a horrible thing to go through, and it is very hard to think clearly while it is happening. Having someone calm, responsive and honest about the odds made an enormous difference to how I came out of it. I would recommend them without hesitation.

July 31, 2026
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Rated 5 out of 5 stars

Invaluable help!

Sarah was very quick to respond and helped me with all my queries. Made the whole situation easier and put my mind at ease. Very happy I went with Monaco Solicitors.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Paid 35% for solicitor-led support, received mostly AI communication

I instructed Monaco Solicitors on a no win, no fee basis for an employment matter. Before they became involved, I had already organised all of my evidence and correspondence into a clear, structured file, so they had everything they needed from the outset.

At the beginning, I was offered two pricing options: a 25% AI-assisted service with no direct access to a solicitor, or a 35% solicitor-led service that included direct communication with a solicitor. I deliberately chose the 35% option because I wanted direct support from a solicitor rather than communicating through AI.

Unfortunately, that is not what I experienced. Throughout almost the entire four-month period, the vast majority of my communication was with their AI chatbot rather than with my solicitor. Despite specifically requesting a telephone call, no call was arranged. It was only after I raised the issue that I started receiving direct email responses.

As a result, I paid the higher 35% fee for what, in practice, felt much closer to the lower-cost AI-assisted service. The main reason I chose the more expensive option—direct access to a solicitor—was largely absent from my experience.

The case proceeded to the end of my employment, but the underlying issues that led to the dispute were not resolved in my favour. The agreed reference I received was, in my opinion, weak and did not meaningfully address the concerns that had given rise to the dispute in the first place.

Overall, I was disappointed with both the level of communication and the value I received for the fee charged. If you are considering the 35% solicitor-led option because you expect regular, direct contact with a solicitor, I would recommend clarifying exactly how much of your case will actually be handled by a solicitor rather than through their AI system

June 2, 2026
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Rated 5 out of 5 stars

thank you sasha 🫶🏼

i can’t recommend monaco solicitors enough, and specifically the wonderful sasha van wyk❤️

from the very first moment, sasha completely transformed what was a highly stressful and overwhelming situation into a smooth and deeply supported journey 🥹

she didn't just provide incredible, sharp legal expertise, she also brought so much warmth, genuine kindness, and empathy to every single conversation. it felt like having a supportive friend by my side, which made me feel so comfortable.

she always kept my mind at ease. she listened intently, fought hard for my rights, and successfully secured a settlement package that i am so happy with.

her communication was flawless, always keeping me updated with so much care and grace. i will genuinely miss our chats! if you want a solicitor who is not only exceptionally talented but also has the biggest heart, ask for sasha. she is an absolute credit to monaco solicitors, and i am endlessly grateful for everything she has done for me and my future.

thank you so much, sasha 🌸🫶🏼 you’re an angel, and i’ll never forget how supported i felt throughout this situation.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

I can not rate Monaco solicitors highly…

I can not rate Monaco solicitors highly enough!

Daniel Fourie is a fabulous solicitor and always answered my questions clearly. His communication was of a consistently high standard leaving me feeling supported and confident in his ability to Act on my behalf. The matter was resolved quickly and efficiently.

I would highly recommend Monaco solicitors.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support from start to finish

I would highly recommend Monaco Solicitors, especially Daniel Fourie, the solicitor I dealt with throughout my claim. From start to finish, the process was incredibly straightforward, and I was kept updated at every stage, which gave me great confidence and reassurance.

I had never gone through anything like this before and wasn’t sure what to expect, but having the support and guidance of employment law specialists made a huge difference. Daniel Fourie was professional, helpful, and provided excellent advice throughout the process.

The Monaco model is very easy to use, and the AI support system is also excellent, providing clear guidance and helpful information whenever needed. It makes the whole process simple and accessible.

If you have a valid claim, I would definitely recommend getting the support of Monaco Solicitors. The 25% fee on a successful claim is very fair considering the expertise, guidance, and peace of mind they provide.

Thank you again to Daniel for all your help and support. I would highly recommend Monaco Solicitors.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient service & Excellent Staff

Efficient service, Friendly, Helpful & Patient staff.
Prompt responses to emails & questions.
Legal jargon made simple to understand.
Very supportive & empathetic to distressed clients.
I couldn't thank the staff and service provided enough for all the work they did to find a solution & achieve a good outcome.
Heartfelt thanks to Daria & Karissa

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Karrissa at Monaco Solicitors was…

Karrissa at Monaco Solicitors was excellent. She reviewed my redundancy settlement quickly, explained everything clearly, and gave highly informed guidance in relation to my own circumstances and desired outcomes. She made the whole process far easier as I felt supported and well advised at every step. I’d strongly recommend her.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

They have a type of AI legal secretary…

They have a type of AI legal secretary that you can spend your time with going over the particulars of the case at your own pace. No need to pay billable hours for it! this then gives you a summary of the case that you can read over and make changes to before submitting to the solicitor which was amazing because my case was particularly complex. The solicitor herself (Daria) was 1st class and did a great job representing me. No doubt without her and her team's efforts I would not have been able to achieve what we did. This is the way 21st Century legal claims should be

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Settlement Agreement

Sarah - Handled my settlement agreement in a very efficient & professional way, making the whole process so simple & stress free. I would highly recommend Monaco solicitors specialists in Employee law.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, hopefully would need to use again but if I do I wouldn’t hesitate, Sasha-Lee has been friendly and helpful

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Knowledgeable, strategic, and explained in plain English

I came to Monaco Solicitors during a particularly difficult employment dispute and couldn't be more pleased with the service I received.

I was initially skeptical about how integrated AI was into their workflow, but it proved to be one of the most effective aspects of the service. The technology makes the process incredibly streamlined - you can ask as many questions as you need without eating into your lawyer's time, which means they can focus on the work that actually requires their expertise. Crucially, everything is reviewed and verified by your assigned lawyer before being used, so the accuracy and quality of advice is never compromised. It's a genuinely smart way of working that I think other firms should take note of.

Sasha van Wyk was outstanding throughout. She was knowledgeable, strategic, and explained every stage of a complex process in plain English. As someone with no legal background, I always felt informed and understood exactly what was happening and why -which meant I could make confident, informed decisions at every step rather than simply following instructions I didn't understand. Her advice and negotiation strategy were excellent.

If you're facing an employment dispute and want a firm that combines modern efficiency with genuine legal expertise, I wouldn't hesitate to recommend Monaco Solicitors.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Sasha on my case. She has been a.azing, keeping me Level headed and going out of her way to make sure my case is at its highest potential of getting the successful rate I deserved. With being heavily pregnant at the time the stress of trying to deal with all of it wasnt for me and also the early arrival of my baby as well meant horrible complications but Sasha was patient and helped me through it all. I honestly couldn't recommend this company enough.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and genuine service

Proactive and genuine service. They help me with a settlement after my unfair dismissal. As a disabled person they were kind, knowlegeble and also patient. Sasha is very efficient.

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Recommended

Very swift response and clear communication approach; constructive advice; efficient handling of the case.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sarah O'Brien

Sarah O'Brien of Monaco Solicitors was my advisor and I found it very easy and pleasant to work with her. She was diligent, explained things in plain language and has a warm communication style. The matter was resolved very quickly and in my favour, therefore I would recommend.

May 14, 2026
Unprompted review

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