Wigs by M O R A M O D E  Reviews 398

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and natural appearance, often noting that the wigs are indistinguishable from real hair and provide a significant confidence boost. Many people highlight the excellent workmanship and the soft, high-quality hair, which maintains its realistic look even with daily wear. However, some customers also noted issues with the ordering process, experiencing long wait times and a lack of communication regarding order status. A few people were dissatisfied with the customer service, citing ignored messages or vague responses. Additionally, a small number of reviewers reported receiving wigs with poor quality, strong chemical smells, or broken hairs, which did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the natural look and... See more

Quality

Clients share positive opinions on quality, with many praising the natural look and feel of the wigs, often... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quality and customer service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Service

Consumers find service to be ambiguous. Many reviewers express disappointment, citing unacceptable customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was diagnosed with alopecia areata at the age of three, so I've had it almost my entire life. I'm 34 and have used wigs from various companies, but Moramode is the company that made my dream come tr... See more

Rated 5 out of 5 stars

I love Moramode! I have some experience with wigs (I have Alopecia Areata), and these are by far the most beautiful I've ever owned. I receive so many compliments, especially because they look so natu... See more

Rated 5 out of 5 stars

As someone with alopecia, finding a wig that looks natural and feels comfortable is so important — and this one is by far the most realistic I’ve ever had. I’ve had so many compliments and people are... See more

Rated 5 out of 5 stars

MORAMODE has been an amazing company to work with. The customer service is quite supportive. The workmanship of their products is excellent, thus the wigs I have purchased have been very beautiful. Th... See more


Company details

  1. Hair Replacement Service
  2. Hair Product Store
  3. Wig Shop

Written by the company

M O R A M O D E is a prevailing UK based wig retailer with a passion for premium affordable wigs! Our sole purpose, is to create illusion lace wigs that are ready to wear yet very natural. Our illusion wigs are crafted from the finest lace for an invisible, ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

398 reviews

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Rated 5 out of 5 stars

Super happy with my wigs

Super happy with my wigs, as a young woman going through chemo, I’ve really struggled to find a company which offers styles for someone in their 20’s, I found Moramode on TikTok and I’m so happy I did! Great selection of colours and lengths, affordable prices and amazing quality. Thank you so much!!

March 22, 2024
Unprompted review
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Rated 5 out of 5 stars

I absolutely love my wig

I absolutely love my wig! It fits perfectly thanks to being able to choose the correct size and the hair is such good quality, not too thick and heavy, it looks so natural.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

First time I felt like myself since my AA took all of my hair. The hair feels realistic and is comfortable to wear, gotten a lot of compliments. Moramode has a wig in all price ranges, I ordered a cheaper one, wich in the end was a lot better than the two my countrys state gave me. The order took about 1 week to arrive to my country, customs and transport made a total of two weeks. (I live in EU)
Only minus was the sizes in inches, since I use cm, it was a bit difficult to get everything right even with googles help. So the cap is a bit to big, but I don't think anyone but me notices that. Definitely recommend Moramode! (Y)

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Just as advertised

Realistic hairline. Color was perfect! First time I have felt like myself since my hair started falling out. I will definitely purchase from Mora Mode again

February 25, 2024
Unprompted review
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Rated 5 out of 5 stars

I have just purchased my second wig…

I have just purchased my second wig from Moramode and I couldn’t be happier! The quality is fantastic and the hairline is just amazing! I’m saving this one for my wedding next year. I can even wear the hair up so the possibilities are endless. Thanks Moramode!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you moramode

Thank you moramode, I am so impressed with my wig, it’s so beautiful and the quality is amazing! I would highly recommend Moramode and I can’t wait to place another order. The customer service was outstanding too, thank you for such a great experience!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

outstanding.

This is my third time purchasing from MoraMode and the quality is outstanding as always, fantastic customer service. 10/10 recommend.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best wigs ever!

I have been a customer of Moramode for several years. The quality of the wigs is excellent and I am so happy with every purchase. I am pretty demanding customer, so it was difficult to find really good and high quality wig. Now I am so happy that I don't need to look around for new wig stores anymore. Moramode are making the best wigs ever!

January 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Annoying experience

Annoying experience. I’m going on vacation in December so I wanted a gorgeous wig. I paid over $1300 for a custom made wig in September. Thinking I would receive it at the least by the end of November. I contacted them several times but no one would give me the status or update of my order. I am grateful I received a refund without any issue but I really wanted what I ordered.

November 28, 2023
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Dawn,

Thank you for sharing your feedback.

We regret that your experience wasn't as pleasant as we strive for. It's important to note that on your order confirmation, we did indicate a processing time of at least 60 working days for your order. Currently, your order is still within this timeframe.

For future orders, we recommend opting for ready-to-ship items or reaching out to us directly to explore options for faster dispatch of custom wigs. We appreciate your understanding and are here to assist with any further inquiries.

M O R A M O D E

Rated 5 out of 5 stars

The wig is absolutely beautiful

The wig is absolutely beautiful. The colour is stunning and so is the cut and customisation well worth the wait . The wig also smelled heavenly when it arrived and I’ve had many compliments! I also wanted to say how amazing the lace feels, very soft compared to the lace of my other wigs. Incredible, will be ordering again!

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t recommend moramode enough

Can’t recommend moramode enough! My wig is so beautiful and exactly how I was hoping it would look when I purchased it, it’s sooo soft and the quality is amazing. I had to contact customer service due to a glitch on my end and Joan was so helpful the whole way through, even letting me know when my wig was almost ready to be shipped! Will definitely be coming back in the future, thank you so much for such a great experience!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Hands down one of the best wig company…

Hands down one of the best wig company out there. The quality of their wigs is *chef kiss*. owned their Human Hair wig since 2020 (being colored, changed styles so many times) and still feel and looked so good. Any inquiries you got, they'll give a fast response. It might be a little pricey, but the quality of the hair and designs will make you hook and I stan forever.

November 16, 2023
Unprompted review
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Rated 5 out of 5 stars

The best human hair wigs

I have now ordered three Moramode wigs and I could not be happier with them. I was devastated when my hair started falling out and now nobody can even tell I’m wearing a wig. Their hairlines are beyond perfect, the quality of the hair is so much better than expected and the wigs last longer than I expected as well. I read they only last around six months but I’ve had my oldest Moramode wig for over a year and it still looks great. Their customer service is responsive and shipping is quick. I’ll be ordering my next wig soon in a new color. Thanks Moramode for giving me
My confidence and my life back!

November 2, 2023
Unprompted review
Rated 4 out of 5 stars

Amazing quality of hair and they are…

Amazing quality of hair and they are very good natural looking wigs. Delivery does take a long time so id order in advance where possible.

Will deffinetly be purchasing again.

Thanks

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Bad customer service …

Ordered a wig in June after a long delay in getting my order and a lot of excuses emails unanswered for days I eventually received my wig and was initially very pleased with it, but within a month the lace part at the front started to shed A LOT I was finding it hard to disguise the bald patches of the wig so emailed and asked what could be done about it. I was told to send it back for repair !!! I explained that this was the only wig I had and could not go without it as because of an illness I have lost a lot of my hair and I am very self conscious without the hair and I couldn’t afford another wig to replace it I sent pictures for proof of the shedding and bald patches and they still would not replace it. I then asked for a discount on another wig (which I really couldn’t afford) I was told I could only have the discount that was for everyone but when I went to use the discount it didn’t work I emailed again to tell them this and was told that discount had ran out (even though it was still advertised and still is on the website) Blonde20 !!! So now I have a wig not even a month old that is unwearable and I am out of pocket with no sympathy or help from this company so I would definitely not recommend them at all !!!!

August 31, 2023
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Lisa,

We were saddened to read your review. We understand your disappointment regarding the shedding of your wig. This is uncommon for our wigs to shed andand your desire to purchase a new one, especially given your request for a 50% discount. Unfortunately, offering a discount at that level is below the cost of producing our wigs.

Your history of multiple orders with us is much appreciated and we value your recognition of the quality of our wigs despite the shedding issue you encountered with your recent purchase.

It is uncommon for our wigs to shed therefore we had offered to repair the wig, which would be a significant cost for us, effectively involving the replacement of the front part of the wig. This is why we couldn't extend a 50% discount towards a new purchase but had offered 20%.

We genuinely regret that you felt our response was unhelpful. It has been a stressful period for us due to our studio relocation and many things are still not in order. While we did not intend to be dismissive, we understand that the tone of emails can sometimes be misconstrued.

Regarding the 20% off Blonde promotion that you missed due to your payday timing, as a gesture of goodwill, we had created a 20% voucher for you to use. Are you experiencing any issues with this voucher?

We were surprised by your review as we were more than willing to repair your wig and had offered you the 20% voucher. If you encountered any problems with the voucher, we could have investigated and resolved any technical issues. We sincerely apologise for any inconvenience.

Warm regards,
MORAMODE

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