Mr Clutch Reviews 

4,226
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and knowledgeable, making every visit pleasant and stress-free. People also deeply appreciate the efficient online booking process, swift turnaround times, and extremely reliable vehicle repairs provided at very affordable, competitive prices. However, some customers also noted frustrating issues concerning poor communication, prolonged delayed responses from customer service regarding unresolved complaints, and unexpected final price increases. Additionally, a few reviewers experienced uncompleted maintenance work, damaged vehicle parts, or disputed extra charges after bringing their cars in for servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, punctual scheduling,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Price

People report positive experiences with price, highlighting affordable and reasonable costs across services.... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are polite, helpful, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy from the Fishponds branch has to be the most courteous and helpful garage manager ever. Empathetic and calm Always gives good advice. MOT tester on this particular occasion (relief tester)... See more

Company replied

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,226)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast service from Mark's team at…

Very fast service from Mark's team at Mr clutch Hayes team.
Booked my cat for change of full brakes and was given much better price than main dealer, saved £200.
Great service for me and my car which work's a dream now. Thank you 😊

June 13, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Aj San,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Air conditioning needed recharging

Air conditioning needed recharging, booked online and the next morning the job was done in 45 minute, fast and efficient.

June 19, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Angelo Albera,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Thank you so much Ricky and team,

Thank you so much Ricky and team,
Always professional, condating, welcoming and friendly.
Would definitely highly recommend. I wouldn't go anywhere else and fantastic at communicating

June 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stephen Parker,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Recommended

Easy booking system, helpful staff, efficient service.

June 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Top class service

From the initial call to the work being done, these guys were top class. will be my only point of call for repair work.

June 15, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Very helpful and efficient highly…

Very helpful and efficient highly recommend

June 13, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Hannah,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Another great experience

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next week, but they managed to get everything sorted today. So quick and hassle‑free. Really grateful for their service.

June 13, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Cristina Marce,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Had my air con re gassed and found it…

Had my air con re gassed and found it leaking so needed a new compressor, all done in good time, thank you!

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tina Kukiatkul,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always a very pleasant experience…

Always a very pleasant experience coming here. The staff are always welcoming and very helpful

June 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Shona Strickett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Used Mr Clutch at Southend for MOT

Used Mr Clutch at Southend for MOT. Service was very quick, very fair and customer service at the desk was courteous and helpful. Will be using this Mr clutch for my 2 vehicles from now on.

June 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Butcher,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Lovely staff and a quick MOT

June 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Will Green,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service.Brilliant…

Brilliant service.Brilliant staff.Brilliant prices.Very, very pleased.👍 Great job guys.

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ian Downs,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mark and the team were great!

Mark and the team were great. Have used them twice now for clutch replacements on different cars. Really appreciate their help and service.

June 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sophia,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Mr Clutch in Hemel Hempstead is totally honest and very reasonably priced

I have found the Hemel Hempstead branch of Mr Clutch to be totally trustworthy and very reasonably priced for many years and go back again and again. I had booked my car in with a suspected electrical fault this morning, not realising that my wife needed the car by 11am for a medical appointment. They looked at it straight away, after some time found and rectified the fault and the bill came to less than £25. I was able to get home in plenty of time to hand the car over. I'm almost hesitant at telling people what I think about Mr Clutch in Hemel Hempstead in case they become so popular I can't get an appointment, but they deserve credit for a consistently fantastic service.

June 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nigel Faiers,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch ,Maidenhead--Stefan did an…

Mr Clutch ,Maidenhead--Stefan did an outstanding job with my Renault Capture repair. He kept me upto date with the work required and kept the costs of repair under control. Many thanks to the team

June 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I've been going for years now.

June 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sue Rixon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Been going to Mr clutch well over 10…

Been going to Mr clutch well over 10 years, I’ve always been very pleased with their service.went this morning to have MOT done on my Car (pleased to say it past ) Whilst I was waiting for my Car their Phone did not stop ringing in which I commented this To the guy on reception(Dave) he said it’s like it all the time an today was a Quieter day 😜, That clearly proves to me an anyone else how good they are I highly recommend them,Keep up the good work lads

June 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Marie Clark,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Very kind and friendly and reliable…

Very kind and friendly and reliable service.

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sean Steel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick, Professional Service

I was able to book online and a swift and professional job done with virtually no hassle, that was my MOT and I have booked for a service too. Have used them for years and will continue to do so.

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tom Dooley,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent

Very helpful staff. Excellent service. Reasonable cost.

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Carol,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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