Mr Clutch Reviews 

4,228
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and knowledgeable, making every visit pleasant and stress-free. People also deeply appreciate the efficient online booking process, swift turnaround times, and extremely reliable vehicle repairs provided at very affordable, competitive prices. However, some customers also noted frustrating issues concerning poor communication, prolonged delayed responses from customer service regarding unresolved complaints, and unexpected final price increases. Additionally, a few reviewers experienced uncompleted maintenance work, damaged vehicle parts, or disputed extra charges after bringing their cars in for servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, punctual scheduling,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Price

People report positive experiences with price, highlighting affordable and reasonable costs across services.... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are polite, helpful, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy from the Fishponds branch has to be the most courteous and helpful garage manager ever. Empathetic and calm Always gives good advice. MOT tester on this particular occasion (relief tester)... See more

Company replied

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,228)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, Professional Service

I was able to book online and a swift and professional job done with virtually no hassle, that was my MOT and I have booked for a service too. Have used them for years and will continue to do so.

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tom Dooley,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Excellent

Very helpful staff. Excellent service. Reasonable cost.

June 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Carol,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, very professional and reasonable pricing.

June 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mike Fletcher,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Poor service & not replying to complaint

Now after waiting long time
I will act & make mr clutch regret & also take it to court for claim
Not replying to acton location complaint
I will contact the NCS National Concilliation System & citizen advise bureau

May 25, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and easy

Quick and easy, good service

June 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Deniss,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Friendly and polite staff

Friendly and polite staff. Dropped the car in no waiting around. Fast service. Collected car again no waiting around. Excellent customer service

June 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi John,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

All ran on schedule

All ran on schedule.

Polite front desk.

Good communication

Easy to book online

June 5, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony H,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very nice staff

Very nice staff, very helpful, good value on full service, on time

June 4, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Vanhung Duong,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fabulous customer service

Mark & the Team at Mr Clutch, Southend, are incredible. Super helpful, friendly and their work is top notch! Highly recommend.

June 4, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Louise,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Great service

Happy with service provided

June 3, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tracey Callow,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Really nice staff with Mandy and Shane…

Really nice staff with Mandy and Shane at sittingbourne. Great work!

June 3, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Andrew Holohan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Dave is just utterly fantastic

Dave is just utterly fantastic, his customer service is amazing. So helpful, he is an absolute credit to Mr Clutch, I have personally directed a lot of people to Mr Clutch due to his greatness and all have found him to be absolutely amazing in every way,

June 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Miss Caroline Rice,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always a great experience coming here

Always a great experience coming here. MOT was quick and efficient. Will definitely be coming back.

June 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Charlie Oliver,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

I trust them .

I have used there Crawford branch for about 4 years now .
And can not fault the service I receive and have all the family cars serviced with them .
Staff are great , good advise given when asked for .
No extras added .
Booking easy , staff friendly & service first rate .

June 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Lydon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

As usual

As usual, Dave and his team have been as good as normal

June 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr D Heggie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Campervan in MOT

I took my campervan in for a MOT. Online booking was super easy. The staff were friendly and helpful. I have been taking vehicles there for years and always had great service.

June 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Beverley Sweetman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Car MOT

I had my car in for an MOT, it was done fast and efficiently. The team was very helpful and accomodating as I arrived much earlier. Would definitely recommend.

May 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

I shall definitely use again…

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage.

However, I shall definitely return as this garage did a fantastic job. They’re clearly really busy but they fit me in on the same day. They will run ragged with non-stop customers, but the customer service was still spot on.

May 29, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jamie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

Excellent, professional, friendly service. Took my car in for an MOT and service. The car was MOT'd quickly, and a rundown of the issues was passed on to me within 2 hours. Issues were fixed, service done, and I got the car back just after lunch. The staff are friendly and explained everything in detail. I also trusted what the mechanic said, which is hard to say for some of the other high street companies. One of the most pleasant experiences I have had MOT and servicing my car in a while. Would highly recommend them.

May 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terry,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Southend were absolutely…

Mr Clutch Southend were absolutely Fantastic, Mark, the guy I spoke to was an absolute legend! He put up with my regular phone calls,as my Vauxhall Astra , Viper had reverse gear issues, and he kept the price down too, my reverse gear now slips in like BUTTER, a BIG Shout out to all the guys for their help and professionalism, and above all Kindness! Would recommend them to anyone! Thankyou all at Mr Clutch Southend♥️♥️♥️♥️x x x x x x x x x x

May 28, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Diana Garwood,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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