Mr Clutch Reviews 

4,220
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and knowledgeable, making every visit pleasant and stress-free. People also deeply appreciate the efficient online booking process, swift turnaround times, and extremely reliable vehicle repairs provided at very affordable, competitive prices. However, some customers also noted frustrating issues concerning poor communication, prolonged delayed responses from customer service regarding unresolved complaints, and unexpected final price increases. Additionally, a few reviewers experienced uncompleted maintenance work, damaged vehicle parts, or disputed extra charges after bringing their cars in for servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, punctual scheduling,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Price

People report positive experiences with price, highlighting affordable and reasonable costs across services.... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are polite, helpful, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy from the Fishponds branch has to be the most courteous and helpful garage manager ever. Empathetic and calm Always gives good advice. MOT tester on this particular occasion (relief tester)... See more

Company replied

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,220)

505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mint

Great price with excellent services. Drop my car this morning and get back before noon. New, branded quality parts have been replaced in the brake service. Highly recommended.

April 29, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jerry Cheung,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Great team at Mr Clutch.

The team at Mr Clutch, especially Steve were excellent - from taking the time to talk with me (repeatedly) at the quote stage, proactively warning me of issues with sourcing parts (not their fault) and during the work, they were excellent.
There were a few challenges with the car - they kept me up to date throughout the process, which was very confidence inspiring. I really appreciated the time they took to talk me through the work - knowing what is happening and having an understanding of the work I am paying for is something I really value.

April 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tom,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always great service

Always great service, used for many years

April 27, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Paul Day,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good and great service

Good and great service. I brought my red countryman in to change clutch and oxygen sensor at the Kingston branch, the price was reasonable with excellent 5 star customer service. Thank you.

April 27, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Michael Hsieh,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Could've of asked for a more helpful…

Could've of asked for a more helpful garage. Best in medway.

April 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Danny,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Wouldn’t go anywhere else!

I’ve been using Mr Clutch Reading for over 5 years now for servicing, MOT and the replacement of different parts, and I couldn’t recommend Mr Clutch enough! All staff are really helpful, friendly and welcoming, and they have gone above and beyond on multiple occasions to sort out different issues I have had. Prices are competitive too. I wouldn’t take my car anywhere else!

March 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Georgia,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 3 out of 5 stars

Had a new clutch and flywheel fitted…

Had a new clutch and flywheel fitted which they charged a bombshell for but on top, they broke a clip and put a split in my coolant tank,when I asked how much to have fixed they wanted £300 for. They also cut the wire protection casing which they didn't replace just wrapped them up so I all wasn't able satisfied customer.

April 1, 2026
Unprompted review
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Reply from Mr Clutch

Hi Ryan Boyle,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

Excellent Service

April 24, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kevin Brown,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 4 out of 5 stars

Mr Clutch Crayford great service

Mr Clutch Crayford fixed the exhaust on my 2001 Toyota Previa really quickly, at a very good value for money price. The service received from the mechanics was very friendly and efficient. An overall great experience.

April 15, 2026
Unprompted review
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Reply from Mr Clutch

Hi Gary Davis,

Thank you for taking the time to provide your feedback.

As we’re committed to providing 5 star customer services at Mr Clutch, please could you send your booking details, and what we could have done to achieve a 5 star review, across to our Customer Services Team.

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Always had a good experience and…

Always had a good experience and recently we had an emergency repair . Done by one of your mechanics very quickly due to a family bereavement .

April 20, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rojy Koshy,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Clutch fitted on a zaffia

Dropped car off before 9 finished by 2 as price quoted, would definitely use them again

April 21, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Ackland,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service; fast and easy

April 18, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nadarajah Rathakrishnan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Super helpful and gets the job done!

Super helpful and make you feel really welcome. I stopped off once for a small issue with my bonnet - which a very kind gentleman resolved in a matter of minutes with no fuss. Because of that interaction I took my car for an MOT and again was not disappointed. Customer service goes a long way & so does resolving things in a timely manner - so, thank you mr clutch Southend team!

April 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Becky,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service & advice from all at Mr…

Great service & advice from all at Mr Clutch Fishponds

April 17, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs Joanne Brown,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

As always going above and beyond to…

As always going above and beyond to exceed customer expectations highly recommended garage friendly efficient and well located

April 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Nino Meriano,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Booked in service and MOT but then…

Booked in service and MOT but then found a problem that needed sorting quickly. Spoke to them and they managed to fit me in earlier and resolve the issue whilst doing MOT & Service. We're very helpful and accommodating.

April 16, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan Mason,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Quick and efficient for a reasonable…

Quick and efficient for a reasonable price.

April 15, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alex,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service and trust worthy

I’ve taken my car to Mr Clutch in Strood for servicing three years in a row now, and they’ve been consistently superb every time. They always do exactly what’s needed, keep me informed of any issues, and give clear, honest advice on what to do next.
You really can’t ask for more than that—great service from start to finish. Highly recommended!

April 15, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brian,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service. Greeted by friendly & professional staff.
MOT was completed within the timeframe quoted.
Would recommend to friends & family.

April 10, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sharon Tatlor,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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