Mr Clutch Reviews 

4,222
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and knowledgeable, making every visit pleasant and stress-free. People also deeply appreciate the efficient online booking process, swift turnaround times, and extremely reliable vehicle repairs provided at very affordable, competitive prices. However, some customers also noted frustrating issues concerning poor communication, prolonged delayed responses from customer service regarding unresolved complaints, and unexpected final price increases. Additionally, a few reviewers experienced uncompleted maintenance work, damaged vehicle parts, or disputed extra charges after bringing their cars in for servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, punctual scheduling,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Price

People report positive experiences with price, highlighting affordable and reasonable costs across services.... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are polite, helpful, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy from the Fishponds branch has to be the most courteous and helpful garage manager ever. Empathetic and calm Always gives good advice. MOT tester on this particular occasion (relief tester)... See more

Company replied

Rated 5 out of 5 stars

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied


Company details

  1. Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(4,222)

505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been using Mr Clutch for a good…

Have been using Mr Clutch for a good few years now .
Would definitely recommend them for all needs of your car.

May 11, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Matthew Neale,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Mr Clutch, Chingford

I have been using Mr. Clutch, Chingford branch, to MOT my family's cars for several years and have found them to be totally professional. The staff are pleasant and knowledgeable and the location is good.

May 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Alan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly . very good communication

May 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ian Anderson,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

A faultless experience.

Dave the service advisor, was friendly and professional even though he was extremely busy trying to help everyone in the reception and on the phone. My MOT was carried out on time and the advisory items were explained in detail.
A faultless experience, highly recommended.

May 9, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi David Wolsey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great communication

Great communication, helpful staff, reasonable prices. Good all round garage whom I trust.

May 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sarah,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Excellent Service

I had my car’s MOT carried out at the Enfield garage and I couldn’t be more impressed with the service. The staff were professional, friendly and knowledgeable. My car was returned in tip top condition and the thorough checks gave me a peace of mind. I highly recommend Mr Clutch to anyone looking for a reliable and trustworthy service.

May 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly staff and professional…

Very friendly staff and professional MOT service. Will deffo be back.

May 8, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brett Temple,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Leyton, London E10 branch

I always go to the Leyton, London E10, branch for an MOT or car service. The mechanics there are great and always do a fabulous job... the manager, Frank, is very helpful and courteous ..

May 7, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sam,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Mr Clutch Luton 5*

Took my car to Mr Clutch in Luton with a suspected gearbox problem (as indicated by another garage), but Dave and team correctly diagnosed the issue as being an over-stretched gear linkage cable, replacement of which was certainly a lot cheaper than a gearbox repair. This is just the sort of service you want, proving Mr Clutch Luton to be a reliable and trustworthy garage. Now able to change gears without any issues and with total confidence. Very pleased with the outcome!

April 17, 2026
Unprompted review
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Reply from Mr Clutch

Hi Martin C,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Pleasant staff and good service

May 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mark B,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round

May 6, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Steven Plumer,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New brake pads

Guys did an excellent job cleaning my car's brake system and replacing brake pads. I know it was a lot of work because the system hadn't been cleaned long time. Excellent service.

April 30, 2026
Unprompted review
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Reply from Mr Clutch

Hi Lukas Ekstowicz,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Nice to have somewhere honest.

Nice to have somewhere honest.

May 2, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Gary Coomber,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 1 out of 5 stars

Would highly recommend to stay away…

Would highly recommend to stay away from Mr clutch in chelmsford awful customer service i booked my car in for aircon regas and when i turnt up they told me i wasnt booked in! but they could do it but i would have to leave the car all day so i did and when i picked it up the price had changed from £120 to £150 for no reason!!

April 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Ashley,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

The nicest team around

The nicest team around. Mark is a true stand out as the manager. Super friendly and extremely helpful.

May 1, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Francessca Howard,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Easy to book in

Easy to book in, reasonably priced and great communication from a friendly team.

April 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stephan Smith,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant service every year

Brilliant every year! Good price, cool discount codes and the manager is really excellent, he has such a positive attitude and always happy to help. Hope he's paid well as it's hard to find great staff these days! :-)Thank you!!!

April 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Kate Clark,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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Rated 5 out of 5 stars

Very friendly service

Very friendly service from guy on reception, fair price, MOT and any work done quickly

April 30, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Jenna Duncan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Previously used their Enfield garage…

Previously used their Enfield garage without issues, but my most recent experience was very disappointing. My car was damaged while in their care, and despite clear evidence, responsibility was initially denied and the matter was handled poorly, with dismissive communication and lack of transparency.

Although they eventually admitted fault after cctv footage and external ombudsman complaint, and paid for the repairs the process was unnecessarily stressful and drawn out.

Due to the noticeable damage and the way it was initially handled, I would not recommend this garage.

July 11, 2025
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Linah M,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic team

Fantastic team, very helpful.

April 29, 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Miss Natasha Bonsu,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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