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Reviews shaping this summary
Always love my purchases from 1st years. Bought my nephew his first ark and the wooden pieces are beautiful. Only small criticism, is that the items usually come in beautiful boxes and the ark was jus... See more
Company replied
My 1st years have such beautiful gifts for little ones, we’ve recently bought two gifts for our friends kids - a wooden tea pot shape box and a rucksack. The gifts come in a stunning magnetic box, and... See more
Company replied
Loved the little pack back for my granddaughter. The only thing I was concerned about was the fact her name was done in joined up writing. I feel at her early stage of life it would be more benefici... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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Highly recommend this company i order…
Highly recommend this company i order all my kids backpacks from here every year x
July 29, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review and recommendation! We’re so happy to hear that you choose My 1st Years for your children’s backpacks every year. It means a lot to us to have you coming back to us time and time again!
We hope the kids continue to love their backpacks, and we look forward to helping you find their next ones when the time comes!
Thank you again for your continued support.
Best regards, Aleksandra, Customer Services, My 1st Years
Damage gift box
I ordered a gift 🎁 in a gift box and paid extra for next-day delivery. Unfortunately, the gift box arrived damaged and is torn at every corner, so I’m unable to use it as intended.
As I paid extra for next-day delivery, I’m very disappointed that the item arrived in this condition.
August 6, 2026
Unprompted review
Reply from My 1st Years
Hi Blanka, we’re really sorry to hear that your gift box arrived damaged, especially as you paid extra for next-day delivery. We completely understand how disappointing it must be to receive a gift box that is torn at every corner and therefore not suitable to use as intended.
This certainly isn’t the standard we expect, and we’ll pass your feedback on to the relevant team so they can look into this further.
Unfortunately, we haven’t been able to locate your order details from this review, so please get in touch with our Customer Services team with your order number and we’ll be more than happy to look into this for you and see how we can help.
We’re sorry again for the inconvenience and disappointment caused.
Best regards, Aleksandra, Customer Services, My 1st Years
Absolutely lovely !
Easy ordering and quick delivery, well packaged. Beautiful box and tissue wrapping - the item itself really lovely! I could not be more pleased with it, and it has been given now to the expectant parents in readiness for the baby’s arrival. Many thanks.
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that you found the ordering process easy, your delivery was quick, and everything arrived safely and beautifully packaged.
It’s especially lovely to hear that you enjoyed the gift box and tissue wrapping and that you were so pleased with the item itself. We hope the expectant parents love their gift and that it becomes a special keepsake for the little one when they arrive.
Thank you for choosing My 1st Years for such a special occasion and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely little item in a beautiful box
Lovely little item in a beautiful box
Great delivery
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for the lovely review! We’re delighted to hear that you loved your little gift and the beautiful box it arrived in.
We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened, so it’s brilliant to hear that it came across. We’re also pleased everything was delivered smoothly.
Thank you again for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Disappointed
My son is starting school in september so i thought he will be happy seeing his name on it, cannot even return it as its peraonalised. I ordered this school bag for my son, but I'm disappointed with the quality. The material is very rough and hard, which was not what I expected based on the product description. It doesn't feel comfortable or durable enough for everyday school use. Unfortunately, it did not meet my expectations. I have ordered before too from this website but both of the gifts material was very nice and the bags were good too. This time my bad luck.
July 28, 2026
Reply from My 1st Years
Hi Saher, thank you for taking the time to share your feedback with us. We’re really sorry to hear that you were disappointed with the quality and feel of the school bag, especially as it was chosen for such an exciting milestone as your son starting school in September. We completely understand how important it is for a school bag to feel comfortable and suitable for everyday use.
We’re sorry that this purchase didn’t meet the standard you’ve experienced with your previous orders from us. We always want our returning customers to have the same positive experience each time, so we really appreciate you bringing this to our attention.
We’ll make sure your feedback regarding the material and overall quality is passed on to the relevant team for review. We hope we can restore your confidence in My 1st Years with your future purchases.
Best regards, Aleksandra, Customer Services, My 1st Years
My friend absolutely loved the gift for…
My friend absolutely loved the gift for her son. She was able to put all her things in and was a great size. Always pleased with service and always best presents for babies.
July 28, 2026
Reply from My 1st Years
Hi Geeta, thank you so much for your lovely review! We’re delighted to hear that your friend absolutely loved the gift for her son and that it was a great size for all her things. It’s always wonderful to hear that our gifts are both beautiful and practical.
We’re especially pleased to know that you’re always happy with our service and that My 1st Years has become your go-to for those special baby gifts. Thank you for continuing to choose us for such lovely occasions - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Quick, efficient and friendly
My issue was resolved and dealt with in a quick and helpful manner - there was a problem with my item and they offered to resend it. Excellent customer service from Marie
August 7, 2026
Unprompted review
Reply from My 1st Years
Hi Rachael, thank you so much for your lovely review! We’re really pleased to hear that we were able to help resolve the issue with your item quickly and efficiently.
We’re sorry that there was a problem with your original item, but it’s great to know that Marie was able to arrange a replacement and provide you with such helpful service. We’ll be sure to pass your kind words on to her - we’re sure she’ll really appreciate them!
Thank you again for taking the time to share your experience and for choosing My 1st Years. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
OK quility
I chose My 1st Years because I was expecting a higher level of quality, especially as there were cheaper personalised options available online. I purchased five items in total, including a gift box.
Unfortunately, the overall experience felt quite average for the price. The fabric of the bags was thinner than I expected, and when I opened the gift box, the sticker sealing the box caused the packaging to tear as I removed it. Inside, all of the bags were stacked together quite messily, without any individual plastic packaging, and some of them looked slightly creased when taken out.
Considering this was intended as a gift, I expected the presentation and overall finish to feel nice. The products are acceptable, but if you are looking for noticeably better quality, I would say they are quite ordinary for the price.
Based on this experience, I personally would not be particularly inclined to purchase again.
July 28, 2026
Reply from My 1st Years
Hi Eva, thank you for taking the time to share such detailed feedback. We’re sorry to hear that your order didn’t meet your expectations.
We’re disappointed to hear that the bags felt thinner than expected and that the presentation inside the gift box wasn’t as neat as you had hoped. We completely understand that when purchasing gifts, the overall experience and presentation are just as important as the products themselves, and we’ll pass your feedback regarding the packaging and finish on to the relevant team.
We’d also like to clarify that we don’t individually wrap each product in plastic packaging, as we’re actively working to reduce unnecessary plastic and make more environmentally conscious choices across our packaging. We do, however, offer individual gift packaging for each product, which can be purchased separately at checkout for customers who would like each item presented individually.
We’re sorry that your experience didn’t reflect the standard we aim to provide, and we really appreciate your honest feedback. We’ll take your comments on board as we continue to improve both our products and gifting experience.
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent customer service
I purchased a doll with personalised dress outfits. Ordering easy, quick delivery and beautifully packaged. However, the stitching on the main dress was not very good quality and spoilt the doll, which was of high quality. As this was a gift, I raised my dissatisfaction via their What's App communication. Their response was prompt and really helpful and understanding. I dealt with Krisha and they sent a replacement item by express delivery with no hassle. Exceptional customer service.
August 3, 2026
Unprompted review
Reply from My 1st Years
Hi Bev, thank you so much for taking the time to share your experience with us. We’re pleased to hear that you found the ordering process easy, the delivery quick, and the packaging beautiful.
We’re sorry that the stitching on the main dress wasn’t up to the standard you expected, particularly as this was a gift. We take the quality of our products seriously, so we really appreciate you bringing this to our attention.
It’s wonderful to hear that we were able to assist you so promptly and arrange a replacement by express delivery without any hassle. We’ll be sure to pass your kind words on to her - we know she’ll be delighted to hear your feedback.
Thank you again for your understanding and for choosing My 1st Years. We’re so pleased that our Customer Services team could turn the situation around for you, and we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Best gifts
The person who received the gift was very happy, but it has a confusion in adding the message while check-out. Rest everything is good :)
July 28, 2026
Reply from My 1st Years
Hi Saishree, thank you so much for your lovely review! We’re delighted to hear that the gift was so well received and that the recipient was very happy with it.
We’re sorry to hear that you found adding the message during checkout a little confusing. We really appreciate you sharing this feedback with us, as it helps us identify areas where we can make the ordering process clearer and easier.
We’re glad everything else went smoothly, and thank you again for choosing My 1st Years and taking the time to share your experience with us!
Best regards, Aleksandra, Customer Services, My 1st Years
Reply from My 1st Years
Hi Sarah, thank you so much for your lovely review! We’re delighted to hear that you were so pleased with your purchase and, most importantly, that your grandson loved his little toy too!
It’s always wonderful to hear when our gifts bring a smile to the little ones they’re intended for. Thank you for choosing My 1st Years and for taking the time to share your feedback with us - we really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Beautifully gift wrapped for free
July 28, 2026
Reply from My 1st Years
Hi, thank you so much for the lovely review! We’re delighted to hear that you were pleased with the beautiful gift wrapping.
We put a lot of thought into how our gifts arrive, not just what’s inside - a personalised gift should feel special from the moment the box is opened, so it’s brilliant to hear that it came across. We’re especially pleased that you enjoyed the fact that the gift wrapping was included free of charge too!
Thank you again for choosing My 1st Years and for taking the time to share your feedback.
Best regards, Aleksandra, Customer Services, My 1st Years
Terrible!!!!
Terrible!!!!
The order arrived without personalisation
& there was back:forth of several e mails wasting more time. The whole process was tedious & never again.
July 27, 2026
Reply from My 1st Years
Hi, we’re really sorry to hear that you were unhappy with your experience and that the process felt so frustrating. We completely understand how disappointing it must have been to receive your order without the personalisation you were expecting.
We’ve checked the order details, and unfortunately, no personalisation was requested when the order was placed, which is why the set was processed and dispatched without it.
We can see that our Customer Services team offered to replace the set with the personalisation free of charge, provided the original set is returned. We just need a few further details from you regarding the personalisation. Please reply to the same email thread with these details, and the team will be more than happy to help arrange this for you.
We’re sorry again for the back-and-forth and inconvenience caused, and we hope we can help resolve this for you.
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent quality as usual
Excellent quality as usual. Beautiful gift box. Arrived with care.
July 28, 2026
Reply from My 1st Years
Hi Leigh, thank you so much for your lovely review! We’re delighted to hear that you were happy with the quality of your purchase and loved the beautiful gift box. It’s also great to know that your order arrived safely and with care.
We put a lot of thought into both the quality of our gifts and how they’re presented, so it means a lot to hear that you appreciated these details. Thank you for continuing to choose My 1st Years and for taking the time to share your feedback!
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent service order backpack with…
Excellent service order backpack with name arrived the next day .great quality & service.
July 27, 2026
Reply from My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that you were so happy with the personalised backpack and that it arrived the very next day.
It’s wonderful to know that you were pleased with both the quality of the backpack and the service you received. We always aim to make ordering personalised gifts as easy and smooth as possible, so it’s great to hear everything went so well.
Thank you for choosing My 1st Years and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Proof reading would be a good idea.
Proof reading would be a good idea.
I ordered 2 items for Archie but spelt the 2nd item as Achie.
My fault entirely, and obviously I didn't check it. Would have been good if someone had noticed.
Had to reorder and spent another £30.
*** UPDATE *** UPDATE ***
This has now been resolved with apologies and a refund. My order slipped through the net as orders are checked for errors.
July 28, 2026
Reply from My 1st Years
Hi Gary, thank you for taking the time to update your review. We’re really pleased that we were able to resolve this for you.
As you mentioned, while the original spelling was entered incorrectly, we completely understand your point that the error could have been spotted, particularly as Archie’s name was spelt correctly on the other personalised item. We’re sorry that this was missed during production.
We really appreciate your understanding and your kind update, and we hope Archie enjoys his personalised items!
Best regards, Aleksandra, Customer Services, My 1st Years
lovely soft white personalised baby blanket
Ordered a lovely soft white personalised baby blanket . Everything was as it is on web site quality was excellent . Ordered the box to put it in which makes it even more of a special gift .
July 28, 2026
Reply from My 1st Years
Hi Tina, thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your personalised baby blanket and that it was just as you expected from the website. It’s wonderful to know that you were particularly happy with the quality too.
We’re also glad you chose to add one of our gift boxes. We put a lot of thought into how our gifts are presented, so it’s lovely to hear that the box helped make the blanket feel even more special.
Thank you for choosing My 1st Years for such a thoughtful gift and for taking the time to share your experience with us. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Beautiful bag!
Bought for my niece as a birthday gift and its just beautiful. Bag is lovely, good quality & the embroidered name is perfect. It also came in a lovely box. Highly recommend
July 28, 2026
Reply from My 1st Years
Hi Rebekah, thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with the bag you chose for your niece’s birthday. It’s wonderful to know that you love the quality and that the embroidered name turned out perfectly.
We’re also glad you enjoyed the beautiful gift box - we put a lot of thought into the presentation so that the whole experience feels special from the moment it arrives.
Thank you for recommending My 1st Years and for choosing us for such a special birthday gift. We really appreciate your support!
Best regards, Aleksandra, Customer Services, My 1st Years
Personalised Book Bag …
I was very pleased with my purchase with personalised details.
I was also happy with the large & very useful gift box which came with my purchase!
A great company which I’ll use again!
THANKS!!
July 28, 2026
Reply from My 1st Years
Hi Denise, thank you so much for your lovely review! We’re delighted to hear that you were so pleased with your personalised purchase and that you found the large gift box both useful and a lovely addition to your order.
We put a lot of thought into the presentation of our gifts, so it’s wonderful to know that you appreciated the box too. It’s also fantastic to hear that you’d choose My 1st Years again - we really appreciate your support!
Thank you again for choosing us and for taking the time to share your experience. We look forward to welcoming you back!
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent quality products and great customer service
Everything myself or daughter have bought from 1st years has been excellent quality.
And the packaging is lovely for giving as a gift.
Also the customer service is really good
July 27, 2026
Reply from My 1st Years
Hi Carmel, thank you so much for your lovely 5-star review! It’s wonderful to hear that both you and your daughter have had such positive experiences with My 1st Years. Knowing that you’ve been consistently happy with the quality of our products, the gift packaging and our Customer Services team really means a lot to us.
We love being part of those special gifting moments, so it’s fantastic to know that our products have become a trusted choice for your family. We hope to continue providing you with beautiful gifts and great service for many more special occasions!
Thank you again for your continued support, and we hope to see you again soon.
Best regards, Aleksandra, Customer Services, My 1st Years
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