The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent. Once I got to an advisor everything went smoothly. Agent was professional... See more
Company replied
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Review summary
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Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked! Tried to use portal, that didn't work.
Company replied
Unable to report a repair via the website which never seems to connect, I spoke to an advisor on-line (PeterW) who was extremely helpful and successfully booked an appointment. However the process is... See more
Company replied
Agent was good, responsive, but obviously takes a little time to speak to her colleagues about specific stuff.
Company replied
Company details
About Clarion Housing
Written by the company
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContact info
More London , SE1 2DA, London, United Kingdom
- www.myclarionhousing.com
4.4
Excellent
19K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My advisor was very helpful and got me…
My advisor was very helpful and got me the help I needed quickly.
August 19, 2026
Unprompted review
Reply from Clarion Housing
Good morning Danielle - We're so glad to hear that your advisor was very helpful and assisted you quickly. We appreciate your positive feedback! Kind regards, Kate.
emergency repair electrician instead of…
emergency repair electrician instead of plumber makes contact (WRONG INFORMATION PROVIDED BY CLARION ) emergency plumber reverts job back to clarion claiming its a header valve WITHOUT EVEN VISITING TO CHECK THE FAULT no communication back from clarion so had to re enquire to be told emergency plumber will arrive between 7pm and 10pm 10.30 pm no plumber arrives told them im off to bed as have to work ..retried this a.m to find out what now to be told cant help until offices open at 10 am .. i am absoulutely beside myself of the shear incompetence this organisation displays to tenants . rent increases seem to be made with NO service when needed ,,have a word clarion this is disgusting from a supposedly large housing association ,,not to mention a kitchen scheduled 5 years ago was put on hold even after a visit to choose kitchen and decorating was asked by CLARION ,, TERRIBLE BEYOND TERRIBLE
August 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Kenneth - We are truly sorry to hear about the incredibly frustrating experience you've had with your emergency repair request and the lack of communication. We understand how distressing it must be, especially when you are in urgent need of assistance. We also acknowledge your concerns regarding rent increases and the delayed kitchen installation. Please know that we take your feedback very seriously - Kind regards, Kate.
Clarion are completely useless when it…
Clarion are completely useless when it comes to neighbours keeping me awake all night
They dont do nothing
Drug taking noise
Etc
I am taking them to goverment ombodosomon
Do not for one minute believe the reply
They do not care
I will never forgot it
August 19, 2026
Unprompted review
Reply from Clarion Housing
Good morning John - We are truly sorry to hear about the distressing experience you're having with your neighbours and the impact it's having on you. We understand how frustrating and upsetting this situation must be, and we want to assure you that we take all concerns seriously. We are committed to working towards a resolution - Kind regards, Kate.
Very helpful man John helped with my…
Very helpful man John helped with my issue
August 18, 2026
Unprompted review
Reply from Clarion Housing
Good morning Tracy - We are so glad to hear that you had such a positive experience with our team member. We appreciate you taking the time to share your feedback with us - Kind regards, Kate.
Help with plastering
Hollie helped book my repair quickly and efficiently! Thank you :)
August 18, 2026
Unprompted review
Reply from Clarion Housing
Good morning Leah - We are so pleased to hear that our team was able to help book your repair quickly and efficiently. Thank you for your positive feedback! Kind regards, Kate.
Outstanding effort from our Caretaker JC & his Super C today
Big thank you to the Hayes, Bromley Estate caretaker JC & his super C for listening to our complaints last week & the admirable hard work they put in today to resolve them, especially within 2days of being made aware of the issues. Certainly an example for others at Clarion Housing to follow.
August 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Janine - We're so glad to hear about the excellent resolution you experienced with our team at Hayes, Bromley Estate. It's wonderful to know that our colleagues were able to address your concerns so promptly and effectively. We truly appreciate you sharing this positive feedback and recognising their hard work - Kind regards, Kate.
Very good experience using online chat…
Very good experience using online chat to book an emergency repair with Nichola
August 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning - We're delighted to hear you had a very good experience using our online chat for your emergency repair. We appreciate you sharing your positive feedback! Kind regards, Kate.
Disgusting wait time, phone cut off on emergency call, then 20 minutes on chat and nothing resolved!n
Disgusting wait time
August 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Tracy - We're sorry to hear that your call was disconnected after waiting for twenty minutes and we apologise for the inconvenience caused - Kind regards, Kate.
Reply from Clarion Housing
Good morning Samantha - We are delighted to hear that our advisor was very helpful to you. Thank you for taking the time to share your positive feedback with us - Kind regards, Kate.
Very pleasant and helpful
August 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Valerie - Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our service pleasant and helpful - Kind regards, Kate.
Quick and easy
Nichola was very helpful and the online chat service was quick and easy
August 17, 2026
Unprompted review
Reply from Clarion Housing
Good morning Diane - We are so pleased to hear that our team member was very helpful and that you found our online chat service quick and easy to use. Thank you for your positive feedback! Kind regards, Kate.
Very efficient
Very efficient, however the original job reference should have been followed up after my heart surgery.
August 14, 2026
Unprompted review
Reply from Clarion Housing
Good morning David - We appreciate your feedback and are sorry to hear about the lack of follow-up after your surgery - Kind regards and best wishes, Kate.
Reply from Clarion Housing
Good morning Menekse - We're so glad you had a great experience with us! Thank you for your wonderful feedback - Kind regards, Kate.
No one can give answers as cannot speak…
No one can give answers as cannot speak to the planners
August 14, 2026
Unprompted review
Reply from Clarion Housing
Good morning Vam123 - We understand your frustration regarding communication with our planners. We are actively working to improve our accessibility for the future - Kind regards, Kate.
Book an appointment
I was talking with Nicola, very lovely and super helpful
August 14, 2026
Unprompted review
Reply from Clarion Housing
Good morning Yvonne - We're so happy to hear that you had such a positive experience and found our team member lovely and super helpful. We appreciate you sharing your experience with us - Kind regards, Kate.
Operative was good
Operative was good. Although she didn't understand that a toilet wouldn;t overflow unless it was blocked!
Tried to use portal, that didn't work.
August 14, 2026
Unprompted review
Reply from Clarion Housing
Good morning Laurie - We appreciate your feedback and are glad to hear about the operative. We're sorry to hear about the portal issue and the misunderstanding regarding the toilet. We will address these points internally to improve our services - Kind regards, Kate.
Understanding and appointment made when…
Understanding and appointment made when available
August 14, 2026
Unprompted review
Reply from Clarion Housing
Good morning Lorraine - We're so glad to hear that we could accommodate your needs and schedule your appointment smoothly. Your positive feedback is truly appreciated! Kind regards, Kate.
Charlie dealt with my enquiry quickly…
Charlie dealt with my enquiry quickly and efficiently
August 13, 2026
Unprompted review
Reply from Clarion Housing
Good morning - We are so pleased to hear that your enquiry was handled quickly and efficiently. Thank you for your positive feedback, we truly appreciate it! Kind regards, Kate.
Reply from Clarion Housing
Good morning Natalia - Thank you very much for taking the time to let us know that your live chat went so well - Kind regards, Kate.
Charlie was probative and actionable
Charlie was probative and actionable. He asked the right questions to get to the root cause.
August 13, 2026
Unprompted review
Reply from Clarion Housing
Good morning Yem - We're so pleased to hear that our team member was thorough and effective in understanding your needs. Thank you for your positive feedback! Kind regards, Kate.
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