myexpresstesting.co.uk 

Appalling service. Ordered tests at 0400 on Thursday and they still haven’t arrived (it is now Tuesday evening) despite a promise of next day recorded delivery, so I have had to pay for more tests. Cannot call them as the “mailbox is full” and they have now stopped answering my emails.

I have a lot of time on my hands while in quarantine and will be escalating this.

Edit: I have amended my score from 1-3 to reflect my subsequent experience. The issue was out of Alpha Testing’s hands and they have graciously resolved it. Mr Chungaiz explained the problem and I am satisfied with the outcome. Many thanks to Mr Chungaiz for taking the time to call me.

Absolute scam.

Hidden postage charge of £9.99 that they add on after you enter payment details.

Test arrived a week after my landing date in UK and two weeks after I ordered it.

Company say "We do not take responsibility for any test that arrive later than expected". Shameful.

Does not tell you about postage (it's £9.99) it doesn't let you know when they are sending it or when it's due (I ordered 2 weeks ago, still not received anything) doesn't let you contact them (sent multiple emails and spent 2 hours straight trying to get through on the phone and voicemail is full) In this climate I can not waste nearly £30 on what feels like a scam!

You say to contact you... that's what I've been trying to do.

The Company fulfilled their promise: I received my Test kit on time and submitted my result. However, they advertise their tests for one price but withdraw different amount from customers' bank accounts. The Company charges postage fees without letting them know about it anywhere on the site. My test was £17.50. I was surprised to find out £27.50 has gone from my account where £9.99 was a postage fee. Would I order from them again? No.

Beware hidden charges. Nowhere does it mention that the company charges almost £10 to send the test kit on top of the £17.50 for the test kit.

I’m glad my problem is sorted and I appreciate the effort that Mr. Ali put to sort my problem. He went beyond and above to sort my problem I appreciate it so much.
Therefore, I’m changing my review from negative to positive, keep the good work Mr.Ali 👍

I didn’t receive during my quarantine but the shop floor manager help me to refund my money paid for products. Cause this problem takes very long time to be solved so two stars is for the delay of the time. But I feel the shop floor manager really wants to solve my problem.

Our parcel never arrived and the company sent a the photo of the parcel arrived so we ask to have a new packet with the test and company DHL said they never received any package from this company. We tried to send email and call the lab but very difficult to contact. So I wrote a bad review and they called me to ask me to removed the review and they will send the money back, but when I remove the review they never send any money so I really don't recommend this company at all. It's not very professional

I needed a code for the passenger locator form at Budapest airport, returning to UK.
I had to book a covid test to take on my return.
I paid for a test and was informed that a code would be emailed to me. No code arrived, so after 20 mins I bought another. No code arrived and I was not allowed on the plane. I ended up using a different company to get a valid code, and having to buy another plane ticket.
The phone number does not get through to anyone, just a full mail box.
Yhe government should not allow companies such as these to operate.

With regards to your reply:
I paid twice for your tests. In neither case did I get a code for the passenger locator form, or an invoice.

You simply took my money which is clearly on my bank statement with your name.

Bought pcr test for £135. Did test on my return from trip and posted on 4th Oct. It is now 15th and I've not received any test results. This just shows what a scam this government induced testing is. Its brought a shed load of unscrupulous companies together to make money. I will be seeking a refund and contacting my local conservative MP!

Total scam - DO NOT USE! I bought x2 covid pcr day 2 tests and Alpha testing didn’t send me the reference numbers for these tests. You cannot complete your passenger locator form to return home without these reference numbers, so the day before I was due to fly home I had no other choice than to buy the tests again from another company. Through the other company I was immediately emailed my reference numbers. I made several attempts to speak to their customer service to no avail. Customer service finally got back to me after I had travelled and claimed that I already had these reference numbers, which of course I didn’t, and therefore wouldn’t be issuing a refund. They are complete crooks and I can see they have done this to many other customers. I encourage everyone who has had the misfortune of dealing with this company to report them to the government covid website as a fraudulent testing company.
UPDATE: I’ve now received a partial refund from Alpha Express testing but not for the full amount. I’ve emailed them but haven’t heard back.

I booked a 2nd day kit on Sunday and I received an invalid reference number, which as I see happened to a lot of customers, so I couldn’t fill the locator form ! As a result I had to pay another company which send me a correct reference number straight on !
I emailed this company to let them know that i had to buy another kit so I didn’t needed their kit and I asked to cancel my order straight away.I requested a fully refund. On sunday they reply to me asking my reference number. On monday thay ask for proof that I bought another test or I missed my flight. I send my proof with another company. Then they said that they can refund me partial as I need to pay £20 admin fee. So I got wrong reference number because they got issues with system and I need to pay for that. This is scam company and I advise to avoid them. I found the on gov website as number one and I can’t believe that they doing this to people.

Update!!! They contact me and promised to issue rest of the money, but more than 8 days passed and I didn’t receive it. So they bot telling truth and just wanted that I delet my review. Don’t trust these people!!!!!!

Update!!
I have checked my bank account again and there no money from your. So stop laying.

Brilliant service - got a call to make sure I had the right option which was so helpful. Would definitely recommend

Email sent on 27-Aug at 10:34 am.

Dear Sir/Ma'am
As discussed with your staff Ms . Abigail , I have not yet received , the results of the day 5 Test to release , even though it clearly says on your website results for the test to release are available within 24* hrs of having received it ( Royal mail registers the sample as having delivered it on the 26th / Aug at 08:27 am STXXXXXXX GB) .

There were many other issues that I discussed with Ms Abigail today on a call @ 10.00 am, however for now I would just like to have the results of the day 5 , test to release , at least, latest by 15:00 hrs today , ( before you close for the weekend) , and we then close this subject

Russell

*Tests are conducted via a PCR nasal/ throat swab, with results available within 24 hours of the laboratory receiving your sample. Results are distributed directly via the laboratory by e-mail.

Above email was sent today 27-Aug-21.
I am now ( 15:30) trying to contact them, but no one is picking up. Mailbox is full.
001 Alpha Express Testing , is not what is advertised, it is not a testing center and certainly not express. It appears to be some sort of middle man , forwarding agent .

I had a fantasic experience when I contacted 001 Alpha Express Testing. I had a problem with the number for completing the UK locator form and got myself in a panic. From the moment I spoke to Aland Dara Davad at customer services I was treated with great sympathy and warmth. He immediately reassured me that he would sort it out and within a few minutes I had what I needed. His professional and completely human response to an older woman who was in a flap was heart warming. Thank you Aland! My experience will ensure that I pass on the name of this provider to all my contacts!

Massive thumbs up across the board. Was a little unsure of certain things so rang and spoke to Abigail who was brilliant. She was friendly, extremely helpful and very professional. What a lovely lady. Thanks to Abigail and the team we got exactly what we expected. Do not hesitate to use these guys, thanks for everything!

Fantastic and helpful experience from Abdul!!! Amazing customer service and will use again!

Terrible.
Bought a Day 2 kit on Saturday 7 August for travel the next day and was issued an invalid reference number so I couldn’t complete the online declaration before travel. After wasting hours attempting to contact the company I had to buy another kit from another provider in order to travel.
I immediately sent an email asking for a refund and the following day received an email apologising for the error and assuring me I would be refunded.
11 days later and after more emails and a phone call I am still waiting.
Now the phone number goes directly to a full mailbox so I can’t even talk to anyone in their office.
I suspect their policy is to hope disappointed customers give up and get on with their lives but I’m stubborn and stupid enough to spend thousands to get my 80 quid back.
Stay away from this bunch of opportunists.

Edit: Several emails later I did receive my money back, but the point remains that you cannot contact their office out of hours or at weekends and as many people book these day2 tests greatly for travel the next day or so it’s important to be able to get in touch ASAP if there is an issue with the reference number they provide.

We’ve used them for our Day 2 test, it was little bit more expensive than other providers, but next day delivery was a plus. For some reasons the system didn’t create the reference number for one of the tests, however it was easy to contact customer support over the phone and he promptly sent us a new one and even waited for us to check we got the email. Giving 4* as there is no delivery on weekends or bank holidays, which is a bit disappointing.