myexpresstesting.co.uk 

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Rated 4 out of 5 stars

Ordered tests online before travelling. Received locator references by email so was able to fill out government forms online before travelling back to the UK. On arrival the tests had arrived by post.... See more

Rated 1 out of 5 stars

Ordered two sets of tests. Both arrived but no clear instructions on use and no QR code as suggested by everybody and required to input onto website and received email to say they are being investigat... See more

Rated 1 out of 5 stars

We ordered a test kit on Monday and didn’t receive it until Friday afternoon. We then couldn’t access the web site due to the site being down. It finally gave access this afternoon, very near our dead... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS TESTING COMPANY! Read the reviews,they’re all the same ,qr codes invalid,won’t accept camera or manually entered code,try the support,page none existent,tests arrived by post but... See more

Company replied

Company details

Written by the company

We provide COVID-19 test kits to passengers who are travelling in and out of the UK.


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Rated 1 out of 5 stars

I wish I could give a negative rating

I wish I could give a negative rating . Absolutely bad experience and customer support . Phone lines don’t work , their voicemail is full. I’m surprised this was recommended by the UK government on the passenger locater form. This would never fly in the US. These guys are a scam . Stay away from this company, they will take your money and forget about you.

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Dear customer contact us between 9:30-16:30 customers services time unfortunately not available 24/7 and we will
Sort your query Out. Please keep your feedback professional and we don’t need to be in USA as we are proud British company. Looking forward to talk to you soon.
Regards

Rated 4 out of 5 stars

Quick process

Quick process, friendly staff and easy to do. results within minutes and very helpful staff

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Thanks for your feedback

Rated 1 out of 5 stars

This is a scam

This is a scam. No test received. Full mailbox and no other way to contact this company. It's a scam company - avoid it.

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Dear customer I can’t find you on our system contact us between 9:30 and 16:30
Please customer services timings as our customer services is not available 24/7 unfortunately.
Regards

Rated 5 out of 5 stars

Covid test

Easy fast process

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Dear thanks for your feedback

Rated 5 out of 5 stars

Quick and easy

Staff were pleasant and helpful
Quick and easy to use the online system.

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Thanks for your feedback

Rated 4 out of 5 stars

Perfectly fine

Test was straight forward and the the instruction are straightforward. Would suggest using Chrome on android as I had issues with other browsers.

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Dear thanks for your feedback

Rated 5 out of 5 stars

Great experience at centre

I came with my husband to take an onsite test
We were done very quickly the 2 people were very helpful snd guided us through how to do the test and helped us sign up
A great service and great experience at this centre

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Dear thanks for your feedback

Rated 5 out of 5 stars

A***** experience

I am very happy
I came to the site
I was greeted by a lovely lady who showed me where to take the test
Daanish then went through the test with me step by step
Without him I couldn’t do it because I am getting old so I’m not good with technology
A great and easy experience
Would definitely recommend

November 24, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Thanks for your feedback

Rated 2 out of 5 stars

passenger locator form problem

I haven't got the test yet but even buying it was a pain. They don't put COVID infront of the reference number so gov.uk doesn't accept it on the passenger locator form.
There was a code starting in RMEXT but nothing followed it..

November 23, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Locator reference number start with RMEXT…. U might be using order number…..

Rated 1 out of 5 stars

Absolute scam: test confirmation never arrived.

DO NOT ORDER FROM THEM: TEST CONFIRMATIONS NEVER ARRIVE.
Im writing this stuck in Terminal 5 of Heathrow airport, since my test confirmation never arrived.
I got a fit to fly test from alpha express testing. The test arrived late in the day (1400, unlike every other company, which delivers early morning). They knew my flight was that very day, and I had booked the test 3 days prior.
The problem is, however, that, once I completed the test and uploaded the results, it was not verified. In the website, they advertise that they confirm and verify the results within 30 minutes of submission. My flight was 5 hours after I sent the test. As of now, I still have not received my test confirmation email. I have called them, but no response. I was unable to board my plane and any other test facility has been fully booked or needs more than 3 hours for the result. I trusted these people and now they have put me in an impossible situation and have cost me hundreds of euros.
It has now been 3 and a half hours and the test has not been confirmed. Needless to say, this is much more than the advertised 30 minutes.
These people prey on the consumer’s needs and they should long be out of business.

November 23, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Dear customer
I have sent you your test results NOW see your email… secondly NO WHERE on our website it says 30 minutes results. Finally our customer services is 9:30 to 16:30. We approved your first test on 21/11/21 and we approved this test today. We did what we can and went above and beyond. Even I am manager replying to you at 8pm. We don’t work 24hrs our customers services are on website.
Regards

Rated 3 out of 5 stars

Problem uploading test result

I paid for a test, got the test kit, conducted the self test and tried uploading the results without success. Tried contacting customer service by phone. Mailbox full. Sent an email - awaiting response.

November 23, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Thanks for your feedback

Rated 5 out of 5 stars

On site day 2 test

On site day 2 test all smooth

November 23, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Hi Will,

Thankyou for taking the time to review us. We hope to see your custom agian!

Rated 5 out of 5 stars

Really helpful and efficient

Really helpful and efficient. Ample parking. Would definitely use again

November 23, 2021
Unprompted review
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Reply from myexpresstesting.co.uk

Hi Andrew,

Thankyou for taking the time to review us. We hope to see your custom once agian!

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