myexpresstesting.co.uk 

Let me describe my experience with one word -AVOID!!!
This story with registering issues still happens. I'm another fool who bought tests from them.
In my opinion this should be classified as a scam because scale of this is enormous. How unreliable company can be approved by government and listed on the website?

I recorded 2 videos showing what exactly happens when you try to register your pack and then when you try to contact them.
Unfortunately can't paste link here.
But if you search in YouTube for:

"AVOID! 001 Alpha Express Testing issues part 1"
and
"AVOID! 001 Alpha Express Testing issues part 2"
you should find it easily.

Same problem as many here. Test arrived but the website won’t work to upload the result. Very problematic. Avoid.

Cowboy firm. Test result upload website not fit for purpose with multiple errors meaning that my wife and I couldn't upload the results of our tests (fortunately negative). Tried calling customer services number which went straight through to a full mailbox. Waste of money, time and unecessary stress.

AVOID!! Never received a shipping email/test and contacted them multiple times via email and phone with no response. The only proof I have is the charge on my credit card from "Pharmabee Ltd" and the picture I took. I don't understand how they are on the UK government website.

Update: I received the day 2 covid antigen flow test on my day 3 rather than my day 2. They still have not responded to any of my e-mails and I already had to order a new test on my day 2 to ensure the test was at least done because I had no idea if they were going to send something or not. There was absolutely no communication or updates about the test shipment. Don't even know if I will be able to get a refund. Have not taken the test (will be taking the other one since its more trustworthy so don't know if it works or not)

I am very pleased with the service. I booked it on Saturday, travelled on Monday evening and received the test on Wednesday morning. The instructions were clear. I had to use their web site and do all on my phone with camera on, Even though I am not very good with electronics, I had no trouble navigating and following the instructions without a glitch. All well.

Pathetic. I booked Day 2 tests for the two of us, but the test kits never arrived. No tracking information either. How could Gov.Uk put recommend them!

Update: the tests arrived a day late. There was no tracking details provided. Finally when I got to do the tests, the website kept crashing. The test result was rejected as I could not upload it due to issues with the website. Wish I had bought from a known provider.

What a mess...day 2 lateral flow tests have not arrived. A huge shame should be felt by the company for letting people down when so much is at stake.

Day 2 and no test received and no tracking information received either. Disappointing to see that this company is on the government website.

UPDATE:
As my test did not arrive by day 2 I called the 119 number and was advised to contact the company and if they don’t reply in 48 hours to call them back. I emailed Alpha Express and received a reply back that they will trace my order. I had not received a tracking number, but was informed I will receive the kit the next day. It arrived in the afternoon on day 3 and wasn’t able to complete the test until evening due to work. It took me over an hour and three different pieces of technology to complete the test as my laptop and two mobile phones weren’t detecting the QR code on the test strip, which I couldn’t enter manually. It was frustrating and felt never ending. Tested negative but still not confirmation received from the company.

Unreliable, the paid test never arrived. If your travel depends on them. Beware.

If you have not recieved a test kit (either lateral flow or PCR) then please go to Citizens Advice Bureau and fill in a complaint either to trading standards or the bureau themselves.

My position is no test recieved despite ordering on 27th November!! No refund given despite engaging with them several times over email. I have also complained to Trading Standards.

Also Alpha Express Testing address matches "Pharmabee Ltd" on Companies House (ID 13145095). The website for Alpha Express does not mention their trading name or company ID.

Bought a lateral flow test to return home from abroad. Uploaded successfully - never received the certificate. Only the kindness of an airport official appreciating I had been let down by a shoddy operation enabled me to avoid being stranded abroad and extra hotel and flight costs. I will certainly never use this company again.

Absolute scam, you pay for covid test and you get nothing! No people on site at the given address in Chorlton for the booking time, no person on the given phone number (073924474766) from 25th December till 4th January. I don't understand, it was a holiday period, no information anywhere in the site that they will be off, they promisely sold covid tests for travellers and made people dependent on them, but they don't serve any service, cause further problems, like wasting more money, time, nerves and creating real problems with holiday plans and the employers of this people. Don't they know this consecequnces, they know of course. The question is, how they run that imaginary business, take peoples money and "hide" yourself in this country, its not Middle East its in the 2022s UK, I really don't understand! Viva Corona, viva Pandemia!

Shocking. Have reported to gov: GOV.UK - Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak - GOV.UK

Owe us a refund for tests we could not use due to rules changes about going abroad. Edit: we have now been refunded for these.

Once abroad, we could not upload the tests results on our LF tests because they had not included these qr code cards which they should have apparently includes. We didn't know this until we clicked on 'do a test' on the site though.

This resulted in us having to get LF tests and a certificate at the airport before flying back. This cost us €99 each (for three).

Still no results from PCR tests that we sent off upon arrival. (Edit: we got these after about a week)

They are ignoring emails and phonecalls. Their mail box is 'full' so no more messages can be recorded.

Avoid this company.

Edit: Despite them refunding some of the tests and eventually getting our pcr test results to us, I still wouldn't use them again for the debacle of not being able to upload our results on holiday/ get a certificate.They have still not contacted me regarding this incident. I will let the small claims court do what they need to do now as I made a claim a couple of weeks ago to try and get the rest of my money back.

Further edit (in response to their response): No. I did not get a free PCR test as you claim and you still owe me money for LF tests we couldn't use due to your incompetence of not putting the QR codes / instructions in the pack.
Funny how you can respond on a review site but not to me personally via email or via my phone number to sort out what you owe me. As I said, I will let the small claims do their job and hopefully I will get back the money owed.

Amazing this company is still being allowed to rip people off.
Did not get my test to me in time to comply with two day test rule on return from abroad...
Log in details did not work...
Resent log in details did not work...
Re-resent log in details did not work...
Impossible to leave message as mail box is full...
No reply to email requesting refund...
Citizen's Advice now involved, as is Trading Standards.
I'll be taking the two named directors to the small claims court in the new year, then applying for a County Court judgement when they (will invariably) fail to pay.
Total and utter rip-off merchants.
DO NOT USE UNDER ANY CIRCUMSTANCES

It’s an Scam
And Robbery

We ordered 2 Day 2 LF tests just before the requirements changed. On 1st Dec we were then charged a further £111 to change to PCR's. We have only received 1 test and we go on holiday in a few days. We have tried calling, there is no answer, just straight to some music and then to the mailbox which is full. 11 emails in and we still haven't had a response.

On the 28th November, I emailed this company for assistance with an invalid code of a day 2 lateral flow test purchased. Contacting them by phone proved fruitless as the mailbox was full. They responded only 2 days later by email with a different code to try. However, this was pointless as their response was beyond the 2 days time-frame. I ended up having to purchase another test from a different company. Asking for compensation from this company was met with no response, so definitely will not be using this company again.

SCAM- DO NOT USE. Ordered test over 2 WEEKS AGO. Not received. No refund given and they have the cheek to charge a £10 admin charge.

I cannot stress enough. DO. NOT. USE.

DO NOT USE.
Booked a Day 2 onsite test at the "Stockport office". Upon return to UK, went to the Stockport address to find a storage unit all locked up. Called my daughter for help, she looked up the website, and found the note saying "This product is for collection from our Chorlton office" - it would have been useful if this had been detailed on the receipt, to save a journey.

Went to this second address to find it was just a flat, and that there was no answer there either.

Ended up having to book another test elsewhere, and currently seeking a way to get money back.

This company is the worst do not use them I was sold the wrong product whilst I was on holiday they never sent me the code to fill out my passenger locator form. I have been waiting for a refund since October after maybe 10 emails. Very unprofessional.