myexpresstesting.co.uk 

My latrel flow tests didn’t even turn up ordered November 27th trying to ring couldn’t get through they are a scam no one use them it’s disgusting how they take advantage of people and they were on a government website that’s why I used them

Purchased a day 2 on-site LFD test in advance. Government changed restrictions in the meantime. Contacted Alpha Express Testing to upgrade to their on-site PCR test, just to be told that as a long term UK resident with settled status, I am not eligible for this test - it is only offered to UK nationals. When I enquired why that is, I was initially told that this is a UK government policy (which was a lie), and when pushed harder I was informed that in fact, it is their company policy; it's how they choose to "give back to their community". Evidently, this company only considers those who happen to have a British passport to be part of local community. Shameful.

I was further told that no refund is possible, the only alternative for me is a mail-order PCR test at 4 times the price of the on-site option, and 16 times the price of my original test purchase. This is unacceptable and I have contacted my bank to dispute this transaction, as the service I purchased will not be provided.

Edit: The bank resolved the complaint in our favour within about 24 hours. I recommend this course of action for anyone having issues with this company.

After a slight delay, and a few phone calls I was worried that I was not able to receive my results in time to see my elderly mother. Today I spoke to Daanish and I must say the level of customer service was exceptional. He is an asset to the business and I hope they hire many more like him.

Because of the phone calls I had to make I give the business 3stars. But Daaniah I give 5 stars!!

Clive

no response from email, telephone number does not work. Why on earth are they listed as a link on a government website?

When you look down the comments and you see one comment that stands out from the rest. ZS, you use the word patient. You seem to have got better serivce then everyone else and got two names 'Mohammed and Fizza'. When something does not seem right, it usually isn't and there's something not right about your comment compared to everyone else's. Got my delivery from DHL bang on time. The time said by AET was you will get your result within 72 hours and that time has now passed. I have sent two emails and had no reply. The phone as you all know and expect now is pointless, in a queue waiting for nothing. I think we all should put this back to the government, who have them down on their approved list of companies. There are people who have lost money because of this, where's there's blame, there's a claim.

Comments are the same as many others.
DHL test kit arrived.
Sent it back by Royal mail on a 24 hour service which took 4 days.
And then no response from Alpha Express, should of known better to choose a company from the government website which has numbers in front of it so that it was on the top of a alpha numerical list.

.Gov should be ashamed of not vetting these companies properly.
Surly it makes more sense for travelers to go to government test stations and pay directly there, or have test centers at the point of entry to the country.

The money gained would far exceed the cost for personnel required, these rip off merchants are not doing it for free.............

*** Update ***

I have taken legal advice and sent them a further email threatening legal action as below :

All,

After numerous attempts by myself to obtain my test results from you without success as I have as previously mentioned taken legal advice, and I have been advised to notify yourselves of the information below.

I entered into an agreement with your company on 28/11/2021 as per the attached. At the time of purchase, I was advised by your website that the service would include:

1. An overnight DHL delivery of a COVID PCR test kit to my address

2. A 24-hour Royal mail return service to the laboratory.

3. Then the results available within 72 hours.

The above terms constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company to honor the contract within 14 days from the date of this letter. Otherwise, I will have no option but to cancel the contract without incurring penalties.

Due to the lack of response from yourselves I have been continuously had to self-isolate as per the government guidelines, this being the case I have a loss of earnings as I am self-employed. In addition to this I will need to obtain a further test from an alternative company so that I do not occur any further losses.

Therefore, I would request a refund of any costs incurred arising from your breach:

1. The initial charges from yourselves of £62.99 for the service not provided.

2. For loss of potential earnings which will be calculated in due course.

3. Charges for a replacement test carried out as soon as possible.

I look forward to your response within the 14-day deadline in order to resolve this matter amicably.

Yours faithfully

Mr ABC

That was yesterday, and I received the results the same day, I have since received four emails from them today, the result twice and two telling me that they will chase it up and get back to me.
Be my guest to give it a try, I hope it helps.

Never received my order. Emailed the company and been told they'll deduct £10 admin fee from my refund!?! They didn't send it but I'll have to pay admin fee??? Seriously? Avoid! Avoid? Avoid! Scammers!

Worst company ever- they don't answer your emails, they don't deliver the test you paid for. It's absolutely ridiculous.
The Government should take them off their official website as potential test provider as they are a scam

My story is the same as the reviews below. I ordered a test for day 2 9 days ago and they haven't bothered to deliver it. I have phoned them twice today-you get music playing only, no message and after two minutes of rubbish music, a message stating that their inbox is full and you can't leave a message. I have also sent 4 emails and had no response.
How can companies like Alpha Express get away with this rip off from the customer and simply not do anything about it at all? This is on the freaking government recommended list!!! Quite unbelievable!

They never sent the Day-2 test kits when they were due, and when I contacted them they said they'd sent them 1 week later (when they were no longer needed). I asked for a refund and they've gone silent. I've reported them to Trading Standards and Serious Fraud as they're clearly a scam.

Parcel wasn’t delivered, no tracking available. Was returned to their warehouse & I am owed a refund. Relentless emails, back & forth, will be taking to small claims court.

I would give this zero stars if possible. This company is a fraudulent scam site. Do not give them your money. They’re probably under investigation as it is. Fake company. Zero help. Rude. Avoid.

I just got scammed...paid the money and did not receive test and if I want a refund its going to cost me a tenner!

SCAM

message from these crooks:
OPTION 1
Receive a refund, deducting a £10 admin and processing charge per testing kit ordered. As per our refund policy which is loacted on a website.

and DHL were unable to deliver as they couldn't find our business address which has 100 people in it and someone on reception...????

After ordering the tests, I asked immediately (within seconds) for a refund, because they did not provide me with a code to fill in the passenger locator form,

and never received any refund (neither a code).

so I had to purchase a new test from another company.

+ they don't reply to emails.

Appalling service. Booked and paid for a mandatory 2 day test for when I returned from a business trip for myself and a colleague. Tests arrived in good time but no sign of the results until day 11 and only after numerous emails, most of which were ignored until after I demanded a refund.
Results on day 11 are without any value whatsoever. They stated that they are not responsible for delays at the lab, pointing to their website as proof.
Bottom line is, I paid for a service that was not provided. Doesn’t look like I will be getting a refund. Avoid this company at all costs.

Mohammed and Fizza were very patient and kind today. Superb service!

Do not use this company. The 2 tests I ordered did not arrive and when I try to talk to somebody it goes to message. The message box is full so you cannot even leave a message. No chance of recovering money or getting a test kit.

I don't understand what the heck is happening here. I have ordered 2 test kits, none of the QR scans will work. What on earth is going on and how could such a company be on a Govt website?

Complete scammers; there is no way you can reach them- either through emails (bounces back) or calls (mailbox is full). I wonder about how the positive reviewers have gotten hold of them to give them a good rating on customer care and names etc?

Received my kit on time and the steps that you had to follow were straight forward (all guided on the website). Would have given 5 stars if I had received the tracking number to check on the status of the kit being sent to me, had to call and check but they did answer. Otherwise I'm satisfied with how it went (noting that there seems to have been issues with others).

Mo and Fiza were really kind and helpful today.