myexpresstesting.co.uk 

Mohammed and fizza where so nice and helpful during the test process

Regarding taking a photo of the QR code I recommend using your phone to log into the portal and do it that way. I could not do it via my laptop. I could not reach anyone on the phone who could help me with it and the voicemail is full. (Not surprised by the way.) Log in to the portal via your phone and have the QR code scanner. It is easier and faster. I still used the Anitegen 2nd day after arrival as I arrived 28/11/21 before the PCR test started to be valid. Be aware that during these crucial times everyone will be overloaded with phone calls so there is no point to call customer service for help. You get none. Try to do your best with your phone first or find the centre that does it and pay the price to save you time and energy. Not worthy to play innocent. Good luck. and safe travels. :)

I ordered a two tests to be mailed to me. Our arrival date was 28th, before the government switches everybody to day 2 PCR test. I recieved an email yesterday saying that 'for passengers arriving after 04:00 30th November a PCR test is required' giving me 3 options 1. to cancel (with admin charge), 2. To upgrade with discount, 3. To keep test for future use.

I don't need any of these. I need the test as ordered.
So far, they haven't answered email, the phone line mailbox is full.
I just need my Day 2-LFD tests today to comply with governemt rules.
If I do not recieve my tests today I will be seeking a FULL refund.

Update. I have managed to contact them And have asked for a full refund. The want to take £10 off as an admin fee as in T&Cs. This ia ridiculous. It is now day 6 and I still have not received any kits for my Day 2 test. They gave me a tracking number which shows it was registered as sent on the 2nd December but not recieved by Royal Mail until the 4th December and due to arrive on the 6th. Day 8 from my return. They promised a manager would call me. So far nothing

The staff was very kind and helpful with the complicated online application process

Useless. My husband ordered a day two test from these people. The qr number says invalid/already used. And the qr code itself takes you to bedrock Lego adventures 😂

Complete joke.

We got the unsupervised LFT. We got to the address on the website and they directed us to 30 minutes away. Nowhere does it mention this address.

I ordered a 2 day test which I received. However it has been impossible to perform the test because it is not possible to login to their websites to follow instructions and when phoning their number the voicemail is full. Totally hopeless. Avoid!!!!

As usual ,whenever you have a problem it is the companies response in dealing with it that really tells you about them.
In this case , i cannot strongly advise enough to stay away from Alphaexpress testing.
They charged my partner and I £45.75 for our 2nd day tests.(despite the original advertised price on the government site being £4.99.
But worse than that when we try and register our tests it says that they are invalid/used.
We therfore have had to pay for another test and there is now contact number sort this out.
I can only call Expresstesting a rip off company , a con

and now as you can see they are still lying below. We actually started the process at 10h30 in the morning and struggled all day to get in touch with them . An "invalid/used" QR code does not suggest that we did not follow any instructions incorrectly

Don't even try to get from them. Ordered wrong test (10 p.m). Emailed 5 minutes later asking to cancel. Ordered required test. Got reply next day by 3:30 p.m that it can't be cancelled because already despatched. Requested to return it and they will add admin and handling charge. Terrible experience. Would not advice to go with this company.
Update: I never received my package and they ignoring my support emails. Offering me to return something I never received.

Amazing customer service and will use again!

Step by step assistance all the way of the process

Supported throughout the testing process, in a friendly manner

Address was different on the receipt to the website. The test site is on a main road with limited parking. Actual staff very friendly and professional

Easy experience
Young man helped me to do the test and did all the internet stuff for me because I am not good with that stuff

Easy and straight forward process. Staff freibdly

Please avoid!!! The positive reviews are fake, they are all from people with 1 review.
The company is hopeless and an absolute con. They are profiteering from the pandemic. Customer service is non existent.
QR codes to record your test results doesn't work. There is no actual portal. The QR code doesn't bring anything up. They are just posting cheap kits they have purchased from elsewhere at huge mark ups.
Do yourself a favour and go to a local pharmacy or Boots for a test. Avoid these pop up companies.
Found these on the .gov website but they are all Mickey Mouse. It's completely unregulated and ungoverned so do not trust any of the companies on the website is unless you know them. It's been a truly horrible experience.

Shockingly bad service. Test QR codes don't work even when manually input - so we cant take the tests! No one to contact (as it is after 5pm). All contact links on the portal bring up an Error 404 message. So, go to main website and find an email address to send my query to - get a curt reply the following afternoon telling me that there is nothing wrong with the website, that I should try another browser. So, of course, I tried another browser - same result - invalid code. Emailed again, still no response. Have now tried phoning as the hours they advertise are 9.30 - 5.30 but just get hold music - not even a greeting. I then notice that there is a different opening time on the website - 10am - 5pm - totally confusing. I can't believe that this company is on the list of government approved suppliers. We have now been back from holiday four days, and have not been able to take our 2 day test. Just as well we have lateral flow tests from NHS to check our status because these guys are a joke! A complete waste of almost £50.