MySurvey Reviews 

Wouldn't be that bad if it wasn't for the appalling continuous technical errors that have overcome MySurvey in recent months. The most common is a blank screen saying 'the service is unavailable' at seemingly random intervals - another will be 'your session has expired' right after completing a survey meaning you don't get any points.

As I type there are 4 surveys showing in my account, all saying one way or another I have completed, but due to one of the errors I know I won't get any points for them. Example:

Thank you for your interest but it seems you have already finished this survey.
ERROR: SE-04 Variable 'i' already completed with value '10041174297' for list='0'

It's a shame as they used to be one of the better survey sites

They promised 100 points (worth about £1) each week I keep an app installed on my phone plus a small bonus at the start. I got the bonus but have never received the weekly payments. Their support is terrible. Whenever I get back in touch they just say they have passed the ticket to someone and I'll get my points within 10 working days. It's now been 27 weeks.

I complete the surverys and at the end apparantly i have ‘timed out’ the points dont get added and I cant redo anything. AVOID

Been using these for few years on & off at first no problems customer service was ok but now that's a thing of the past they send out regular surveys no problem and payments seem to be made most fridays but the majority of completed surveys experience an error upon completion file a ticket good luck they never respond im owed 1567 points and have no hope of ever getting them credited

In the last month I have tried to contact them about a couple of completed surveys I have not received any points, totalling over 2500 points, but they have been ignoring me, and now the Emma contact email address keeps sending back to my spam box, saying it is returned.

As much use as a chocolate fireguard .

I have been unable to log onto this site for about 3 days now - keep getting an error message. It has been unreliable for a few months with the problems outlined by others below, but now it has become completely inaccessible. I am still getting survey invitations, but it's not much good them sending invitations out until the access to the website has been fixed.

Surveys that don't work; surveys that appear to have been translated into English using Google Translate; surveys that allow one to progress half-way through, spending twenty minutes before screening out on something straightforward; frequent login problems; and for the last three months, half the surveys are constantly in maintenance or just broken. For the last two weeks or so, no invitations at all, and no surveys available in the portal. I cannot find any explanation for the lack of PC surveys, thought they might have gone mobile only, but the mobile app is 'no longer available'. Have Lightspeed gone bankrupt?

They conducted a system upgrade about 2 months ago. Since then the site has been broken. Almost all surveys now show as 'sorry, this survey is now closed'. Old surveys keep reapppearing in the available survey list by the dozen, none of which work. When contacting customer service, and even if referrred to sites like this which clearly demonstrate a widespread problem, they deny anything is wrong with the site at all. It may be that accounts of old members have been damaged in the 'upgrade', and they are unable or unwilling to correct the problem.

This company is a total scam. They won’t compensate you for your time completing their surveys. Don’t bother signing up.

There ought to be a NO STAR for this survey site at the present time.
Takes ages to get into the survey page - then about one in 7 of the surveys will work - most of the others give you error messages - but stay on the page so you have to make notes of which work and which don't.
Used to be good but now a NO NO

I used to take surveys for this site, and recently I realized I hadn’t gotten any invitations from them in a while. When I tried to log in, they said my account had been deactivated. I emailed them for assistance and they sent back a canned reply about my account being associated with fraudulent activity. I asked for specific examples, but they said they don’t disclose the details of their internal investigations and claimed to have “overwhelming evidence” that I am guilty of fraud. This is unacceptable. I am not a criminal. This company should be ashamed.

It is such a waste of time. Cannot get into surveys. Perhaps 1 out of 15 is successful. Cannot get any advice when I contact them. Over a 1000 points to get a voucher for £5 to £10 and some of the surveys only earn 50 points.I just want to get of this site because it is not wort the effort..

Been trying to redeem £10 for 2 months now,Just waiting to see if I get it before closing my account,Totally awful site,Plenty better ones out there

For a commercial site this is the most incompetent in the world, in my experience. I do not think it is a deliberate rip off as some have said, just so badly programmed and designed and implemented that a sixth form college IT class could do a better job. Their server is so slow and thus probably so inadequate that it needs replacing with something more competent. The programmers also need replacing with competent staff.
Typical faults are error conditions with no return route link, completed surveys that hang around as surveys you have started for a long rime, and the often described failure of points being credited.
I have not had any problem redeeming points though. I always go for £5 Paypal as soon as possible because I feel the site may not be up and running much longer.
It is a very frequent happening that the survey takes pages if initial questions to then kick you out as not eligible. If they want dog owners only for a survey, make the first question "Do you own a dog". It is typical that you do 5 minutes or more of questions before being found unsuitable because you have not had the right disease. Some surveys are wierd. People with million pound businesses do not waste time on this site.

I am somewhat ashamed to say I do persist with it because it is like a really, really bad film that you cannot stop watching.
I am assuming the prize draw points are totally useless as I assume that if there actually is a prize draw, they do not notify winners and I really cannot be bothered to look through their list.

To Ms "5 STAR" - if it works for You, You must work for them. Amazing customer service? What? Unless you remember or write down every survey number and your question fits the criteria preprogrammed in their "RoboRep", your questions don't even get through to get answered. Survey time-outs, crashes, no points, not enough points and they don't tell you what the point value is for (Reward points or Sweeps entries) before you start. I'm sure we're all tired of seeing the points we do get pop up on the sweeps entries... again!
So have at it "5 Star" and recheck the definition of "Amazing".

It works for me i redeem easily 10 £ every 2 weeks. Surveys sometimes crush but they give you lots of them and customer service is amazing!!!

I've used this site for a few month and while it was never brilliant at least I did get paid albeit very slowly. However there's absolutely no point using it now and I'd just like to reiterate the points made by another reviewer, namely:
# Surveys regularly crash at the end and no points rewarded.
# I've been waiting for over four weeks for one of my rewards and keep getting the same automated response every time I flag it up but no nearer getting my money.
# Can't even redeem my remaining points (I've got about £15 worth) and it's looking like I've totally wasted my time.
What I really can't understand is why they still keep sending me survey invites - as if I'm going to be so stupid as to keep doing them when there's obviously no rewards forthcoming. Just don't bother.

Please, don't trust these con artists, they will screw you. I have been joined for quite a few years, but now they are ignoring me when I try to contact them (for the last 6 weeks) to ask for their help. I have well over enough points but they won't let me redeem them - it's been going on now for 6 weeks. Don't even bother with them, they are con artists and will truly screw you - you'll see eventually.

Been a member for sometime, but recently spent time on surveys to be told not suitable

constant technical issues

Did not receive all my points