National Motoring Lawyers Reviews 

422
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff and solicitors for their exceptional support, dedication, and professionalism throughout stressful legal proceedings. Many people note that the team provides clear guidance, helping secure successful outcomes and putting minds at ease during difficult times. However, some people mentioned issues with poor communication, unreturned phone calls, and unexpected fee increases during their cases. A few reviewers also felt dissatisfied with administrative responsiveness, noting difficulties getting timely updates or reaching someone when needed. While the majority enjoyed positive outcomes, these occasional challenges created additional stress for a small group of clients.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, dedication, and deep... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily split. On one hand, some consumers... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers reported terrible... See more

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing starkly divided outcomes. While many... See more

Price

Consumers find price to be ambiguous, experiencing significant frustration over unexpected expenses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used NML service it is difficult a very difficult time, there is no point blaming anyone else what ever the outcome as you have to release your at fault in the first place my solicitor was 100% spot... See more

Rated 4 out of 5 stars

4 stars not 5 Firstly I cannot thank Sandra Cooper, David Houldcroft and Mr Lucas enough, all three of them were exceptional. I was in the very fortunate position that I could afford the very be... See more

Company replied

Rated 5 out of 5 stars

Having been charged with suspected drunk driving , I used NML as was informed they were good in this field. I picked Mr David Houldcroft to defend me as he was most experienced on their panel... See more

Rated 5 out of 5 stars

Case Dismissed! When I contacted NML my first contact was Sandra Cooper who was incredible with me she was patient, helpful and took the time to fully understand the case. Also Susan who works close... See more


Company details

  1. Legal Services

Written by the company

We are one of the very few, if not the only firm of solicitors in England and Wales dealing with drink driving related cases and nothing else. Our specialism covers driving with excess alcohol, drunk in charge, failing to provide and driving under the influence. We provide a FREE initial advice service (including weekends and bank holidays) with the option of having our legal team represent you at Court. A quick phone call with us answering a few questions may avoid a criminal record and a lengthy driving ban.


Contact info

3.9

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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3.9

All reviews

(422)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Went above and beyond and won my case

I was looking at a19/21 month ban for DD.
I rang national motoring lawyers the day after my release from the station.
The guys in the office got to work straight away and excelled in absolutely everything that they did for me. They went above and beyond my expectations, found more than one procedure problem with what the police had done.
Phil Lucas represented myself in court and I couldn’t recommend him or this company enough!
Everyone who I spoke to said there is no way you won’t get banned.
Proof is in the pudding if you don’t want to be band USE THESE GUYS!

September 25, 2023
Unprompted review
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Rated 1 out of 5 stars

Absolutely a scam and unprofessional

Absolutely a scam and unprofessional. They sent an email with my file on Saturday night while my appointment was next day Monday morning at 9am. I had to show up at court with no file or paperwork. Do not wast your money. They are just sales man not real lawyers. I will also report this to ombudsman service.
You forget to mention 02/02/24 at 5pm pass Friday, that counted as weekend. You are a lawyer and does not respect the law. “Office Out of hours” i have paid £1980 for preparation and representation which you failed to provide me with my file on time after you asked me to pay the same amount again. How is this 5 star service? Am confused how you get this.

February 5, 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You contacted the office on 02/02/24 to discuss representation at court on 05/02/24 however you did not arrange payment of the representation fee so the firm could not deal with the matter.

We provided papers to yourself on the same date 02/02/24 at 5.18pm so you could deal with the case.

We are therefore very disappointed to note the contents of your review which is not in any shape or form a fair reflection of the service provided.

We will now take this opportunity to explain how potential clients can be assured the firm is not a ‘scam’ and can have every confidence when instructing this firm.

The firm is regulated by the Solicitors Regulation Authority (‘SRA’) and the about us page on our website contains a link to the law society website to check we are a regulated firm of solicitors. 

The SRA has also approved our website as complying with the Law Society costs transparency rules. This means clients can be assured they are receiving reasonable costs information.

There is a contact page for the SRA on their website so potential clients can make contact to confirm our website has been approved.

There is also an SRA badge/ logo on the fees page of our website which links to the Solicitors Regulation Authority to confirm we are regulated for additional reassurance to potential clients. 

TrustPilot has a verification process which identifies and removes fake reviews. More information about this can be found on the TrustPilot website. Accordingly potential clients can have confidence our 5 star reviews are genuine. 

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 5 out of 5 stars

In December 2023 I was arrested at home…

In December 2023 I was arrested at home for refusing to take a breathalyser test for an accident the police accused me of being involved in. This was false.

I was taken to the local police station and strip searched in the hall way in the presence of male and female officers. I was in a cell for 24 hours and charged with a crime that I did not commit. I had my first court hearing at the magistrates in January 2024 in which I pleaded not guilty to the charges. The trial date was set for April 2024.

I contacted National Motoring Lawyers and throughout the entire process my case handler Paul worked alongside my reviewing lawyer to ensure I had a positive outcome with their sound knowledge of the motoring laws. Paul and I worked in partnership and his communication skills were excellent as any ambiguity was clarified in a timely manner.

The whole process took over 4 months which was very stressful as I was looking at a possible custodial sentence and a driving ban. But with the continued support from Paul and his team, the case was thrown out 3 days before trial.

I want to give my sincere appreciation to Paul and his wonderful team for ensuring that I have no criminal record and my drivers license is still intact. I would definitely recommend National Motoring Lawyers.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding company total win for my…

Outstanding company total win for my case. My life has been saved. Mr lamosa is a lawyer to have 100%. Professional and lead me through all I needed to know. Words don’t do justice to what this company has done. Thank you 🙏🏿. Reviewing lawyers Sandra Cooper, Laura and case workers Louise and Amanda did a fantastic job.

March 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Absolutely great company

Absolutely great company , always in contact always keeping you updated and resulted in a miraculous outcome.. couldn’t be happier, they’ve truly saved my life.. thankyou everone

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Case dismissed!

Sandra Cooper and team really represented me well on my drink driving case. Very competent at what they do; clear communication, explanation, expertise, extremely thorough and empathetic irrespective of reaching out to them a day before the hearing. I will recommend them every single time!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

NML saved our Family from broken apart

My husband was charged since he failed to provide breathalyser sample in Police Station. We are super worried since if he is proved guilty, probably his visa cannot be extended and the family will be broken apart. We are glad that Ms Laura Heywood, the review lawyer, and Paul, the case working dealt with our case. The case was dropped before trial! They saved our family. NML are trustworthy. I suggested every driver should have their number in their pocket just in case. I personally recommend Laura and Paul. They makes miracles happened. NML even helped us to apply for refund. Sometimes you don’t know you are not given proper rights and assistance in the Police Station, as long as you are not entirely responsible for the charge, NML could help you.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

I am truly at a loss for words to…

I am truly at a loss for words to express my profound gratitude to Michelle and Sandra. Faced with the weight of two charges against me, I braced myself for a prolonged period without driving privileges. However, thanks to your unwavering support and the exceptional work of Mr. Jay Lemosa, I find myself in a position of immense appreciation.

The swift and skilled actions of Mr. Lemosa resulted in the withdrawal of the first charge even before the trial began. Despite the challenges posed by the second charge, Mr. Lemosa's expertise and quick thinking were evident as he navigated the complexities of the case with remarkable clarity. His ability to devise a clear strategy in under ten minutes, negotiate a more manageable payment plan based on my earnings, and advocate on my behalf regarding the exceptional hardships I would face with a ban, were truly remarkable.

I want to extend my deepest appreciation for the constant updates provided by Sandra the reviewing lawyer and her unwavering support throughout this ordeal, Michelle, your dedication to keeping me informed, liaising with the prosecution team, and gathering the necessary information for expert reports did not go unnoticed. Your efforts have played a significant role in the favourable outcome I achieved.

March 11, 2024
Unprompted review
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Rated 1 out of 5 stars

They're factory farming clients

After being told my case was ‘straightforward’, I would have rather been represented by Rowan Atkinson in Four Weddings. Absolutely embarrassing failure of verbal fluency and detail. Left out massive parts of my case whilst using more filler words than Vickie Pollard. They offered me a discount on the future use of their service as compensation. Utterly disgusting. They're factory farming cases, so hire someone local and speak with the solicitor so you can gauge their competence. I watched in horror as I realised I could have better represented myself.

February 22, 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at Court on 29/02/24 on an application for removal of driving ban.

Unfortuately the court would not agree to reinstate your driving licence early due to the failure to respond to court orders.

The prosecution referred the court to 10 previous convictions which you did not raise with your representative before the hearing which meant he was prevented from preparing
full mitigation on your antecedents. You accepted at court that this made your application difficult.

In light of the above we are disappointed by your review as your representative did the best he possibly could in the circumstances.

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 5 out of 5 stars

Do not hesiate in using.. Mr. Lemosa had his day in court and NML team kept us informed every step of the…

NML kept us informed every step of the way in the drink driving case.
They were worth every penny we had to spend. Yes, it was expensive but what price can you put on retaining your driving licence. Hats off to Mr. Lemosa, very professional held our defence in court had an impressive stand in court. Thank you NML for getting the result that in a drink driving case that really, we thought we had no chance whatsover with !

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish!

Sandra & Amanda was amazing throughout my case and always kept me up to date and answered any questions I had promptly.

Mr Lucas & Joanne Caffrey attended court to support my case which resulted in me being found not guilty.

Would recommend anyone to these guys as they are true professionals.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Upfront and clear fees, can’t recommend enough.

Upfront and clear fees. The reassurance provided by not only the professionalism of the company but also the warmth, friendliness, understanding and compassion.
Very well informed since the first phone call and the subsequent emails / calls.
Never given false hope, just clear facts.
My case was ultimately thrown out after 4 hearings, instead of the expected 2. This meant through no fault of NML, I had to pay for the legal expenses for the additional 2 hearings, and was sad to learn that many are unable to continue receiving legal support due to the funding. To anyone experiencing this, do not let the courts and CPS allow you to be pushed out of having a fair hearing, NML ultimately won this for me and the courts are required to reimburse me.

January 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank You NML!!!

Thank You NML!!!
National Motoring Lawyers have been absolutely tremendous throughout the process of my case. It had been stressful as there was a lot on the line i.e. My job and financial security, not knowing what the outcome would be but Laura (My Reviewing Lawyer) ,William (My Caseworker) and the team ensured I was in good hands and gave me the re-assurance I needed throughout the process.

I was hugely relieved that my case was dismissed and I will highly recommend NML for anyone in the future. Again Thank You NML, I will be forever grateful for your help!

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Believe in the process

Fail to provide and 2 other charges..

What can I say ... "Big thank you to all involved".
David Houldcroft at court, behind the scenes Neil Blackaby and Amanda.
Upon making my initial enquiry (December 2022) I spoke to Gary Roberts who immediately put my mind at rest. He explained the whole process in detail and every opportunity we had for mitigation or dismissal.
Initially represented by David Houldcroft at court who saw the whole case trough. The final outcome came in September 2023 (not NML fault, total incompetence of CPS) needless to say I drove home from court with no ban.
There are periods of quiet and sometimes not the easiest to get hold of, but trust me "Believe in the process".. no stone was unturned.
Again massive thank you David Houldcroft, he was the man on the day(s), if you get the opportuntity for him to represent you .. take it!!

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Always willing to help. Priceless service.

The firm are highly professional. They listen to your concerns and act solely in your interests.

Amanda my caseworker was exceptionally. Always attentive, with a great level of attention to detail. Fully supportive throughout. Ultimately, I got the desired outcome.

Would without a doubt recommend these solicitors.

My initial solicitor Roger was also superb. Asking the right questions in court and was fully aware of the case prior our meeting on the day of hearing. This offered me much reassurance.

Can not thank them enough. Especially my caseworker. Amanda you are a gem and an asset to the firm as a whole.

February 8, 2024
Unprompted review
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Rated 5 out of 5 stars

I would like to thank all those who…

I would like to thank all those who worked on my case and contributed to a positive outcome.
Many thanks to my representative lawyer Mr David Houldcroft, I am sure his experience has speeded up the process of my case.

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. Don't fall for it. They make you believe you won't get a ban. Ended up paying 3kand still got banned. Don't fall for it. Represent yourself or find a local solicitor (you don't need one that so called specialises in motoring offences)

December 1, 2023
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at Court on 01/12/23.

You were advised before the trial that expert evidence did not support your case and that your chances of success were not high. You chose to maintain your not guilty plea up to the date of trial.

The advocate lawyer we instructed successfully persuaded the prosecution to reduce their claim for costs to £200 and after hearing mitigation the Judge agreed to keep the ban to minimum with a further reduction of 3 months for the drink driving awareness course.

The attendance note states you were

‘….extremely pleased with the result and genuinely could not believe how short her disqualification was going to be. She extended her thanks to NML and advised she will be in touch if she has any further issues…’.

We are therefore very disappointed to note the contents of your review which is not in any shape or form a fair reflection of the service provided.

We will now take this opportunity to explain how potential clients can be assured the firm is not a ‘scam’ and can have every confidence when instructing this firm.

The firm is regulated by the Solicitors Regulation Authority (‘SRA’) and the about us page on our website contains a link to the law society website to check we are a regulated firm of solicitors. 

The SRA has also approved our website as complying with the Law Society costs transparency rules. This means clients can be assured they are receiving reasonable costs information.

There is a contact page for the SRA on their website so potential clients can make contact to confirm our website has been approved.

There is also an SRA badge/ logo on the fees page of our website which links to the Solicitors Regulation Authority to confirm we are regulated for additional reassurance to potential clients. 

TrustPilot has a verification process which identifies and removes fake reviews. More information about this can be found on the TrustPilot website. Accordingly potential clients can have confidence our 5 star reviews are genuine. 

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 4 out of 5 stars

Unresponsive once payed

This company have been payed and instructed but since getting money zero responses or call backs or reply’s to emails
I have kept all the emails as evidence as I have worked for a massive uk law firm and although they are not criminal lawyers they have said they can help after our case to report this company
My son is in court Monday and has had promise after promise of a solicitor calling before then and nothing so Monday morning we attend with no contact and possibly no solicitor we will see update to follow
As below contacted out of hours Sunday and assured solicitor would be in court 930 to discuss case before hearing
Will keep this post updated so today 22nd solicitor turned up at court Alex and he was actually very good and genuinely would recommend him as above the response from the call centre wasn’t great but the representative was superb

January 19, 2024
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

We note the advocate lawyer spoke to your son yesterday before the hearing today 22/01/24 and you were messaged out of hours over the weekend to provide reassurance that everything was in hand with your son’s case. We note our admin team confirmed the advocate lawyer’s details on Friday. If you have any other queries please do not hesitate to contact us.

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