National Motoring Lawyers Reviews 

422
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable staff and solicitors for their exceptional support, dedication, and professionalism throughout stressful legal proceedings. Many people note that the team provides clear guidance, helping secure successful outcomes and putting minds at ease during difficult times. However, some people mentioned issues with poor communication, unreturned phone calls, and unexpected fee increases during their cases. A few reviewers also felt dissatisfied with administrative responsiveness, noting difficulties getting timely updates or reaching someone when needed. While the majority enjoyed positive outcomes, these occasional challenges created additional stress for a small group of clients.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, dedication, and deep... See more

Service

Reviewers mention ambiguous feedback about service, with opinions heavily split. On one hand, some consumers... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers reported terrible... See more

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing starkly divided outcomes. While many... See more

Price

Consumers find price to be ambiguous, experiencing significant frustration over unexpected expenses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used NML service it is difficult a very difficult time, there is no point blaming anyone else what ever the outcome as you have to release your at fault in the first place my solicitor was 100% spot... See more

Rated 4 out of 5 stars

4 stars not 5 Firstly I cannot thank Sandra Cooper, David Houldcroft and Mr Lucas enough, all three of them were exceptional. I was in the very fortunate position that I could afford the very be... See more

Company replied

Rated 5 out of 5 stars

Having been charged with suspected drunk driving , I used NML as was informed they were good in this field. I picked Mr David Houldcroft to defend me as he was most experienced on their panel... See more

Rated 5 out of 5 stars

Case Dismissed! When I contacted NML my first contact was Sandra Cooper who was incredible with me she was patient, helpful and took the time to fully understand the case. Also Susan who works close... See more


Company details

  1. Legal Services

Written by the company

We are one of the very few, if not the only firm of solicitors in England and Wales dealing with drink driving related cases and nothing else. Our specialism covers driving with excess alcohol, drunk in charge, failing to provide and driving under the influence. We provide a FREE initial advice service (including weekends and bank holidays) with the option of having our legal team represent you at Court. A quick phone call with us answering a few questions may avoid a criminal record and a lengthy driving ban.


Contact info

3.9

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(422)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NML successfully defended my case

NML successfully defended my case to a favourable outcome. Their lawyers studied a large volume of materials and explored numerous options that would contribute to my defence. They maintained close written communication with me so that at every point I knew what courses of action they were proposing. Everyone I was in touch with were very professional and their court solicitor was incredibly persuasive. They made the whole difference in my case and I would be more than happy to recommend them.

September 4, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Even the prosecutor told me he has had people ripped of thousands by Nml

You speak to reviewing lawyerand she sends you an email promising the world, thats the last you hear from her. They will sell you how much chance you have to win and how 1 lawyer won all his cases blah blah, but he is a lawyer you have to upgrade to at a premium rate. On my first trial had a lawyer and he was external he did his best best he was late and i had to beg the judge to allow more time for him to arrive. All is done by email, reception team cant answer any questions they will forward them on and half the time you will not get a call back. Loads of hidden costs such as mileage for lawyers even a damn hotel, plus the will tell u basic lawyers are not available and upgrade them and charge you more. Also the expert reports have hidden fees of like £500. The accounts team will harass u for payment after payment, invoice after invoice. One girl kept emailing me for payment cant give me no updates, another one was the caseworker cant give me no update either. You cant talk to anyone. The costs for 1st case where preparation fee plus representation fee about £895. Second date prep fee about 700 + 500 expert reports + mileage and hotel plus upgrade to gold lawyer plus 700 for representation. I am telling you to save your money this is a scam operation to the extend the prosecution told me that a lot of people have been crying over this firm nml. You will not speak to anyone only email the only call you will
Get is to chase payment. But its life. I cancelled them in the end and went with a much cheaper lawyer

September 11, 2023
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You were represented at Court on 21/06/23 and your case was adjourned for trial on 08/09/23.

We agreed a payment plan for the trial and you confirmed in writing on 31/07/23 that you had no issues with our costs information and had received a reasonable service.

You then cancelled the service on 23/08/23 with monies owed under the payment plan claiming not to have been advised about costs when your email on 31/07/23 stated to the contrary.

Our website makes clear that experts fees are optional and are payable separately.

We will now take this opportunity to explain how potential clients can be assured the firm is not a ‘scam’ and can have every confidence when instructing this firm.

The firm is regulated by the Solicitors Regulation Authority (‘SRA’) and the about us page on our website contains a link to the law society website to check we are a regulated firm of solicitors. 

The SRA has also approved our website as complying with the Law Society costs transparency rules. This means clients can be assured they are receiving reasonable costs information.

There is a contact page for the SRA on their website so potential clients can make contact to confirm our website has been approved.

There is also an SRA badge/ logo on the fees page of our website which links to the Solicitors Regulation Authority to confirm we are regulated for additional reassurance to potential clients. 

TrustPilot has a verification process which identifies and removes fake reviews. More information about this can be found on the TrustPilot website. Accordingly potential clients can have confidence our 5 star reviews are genuine. 

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Rated 5 out of 5 stars

Highly recommend! We won!

Firstly, would just like to thank their team for the amazing effort that they have done for me! When I first got in contact with Sandra she was very helpful and understanding towards my case. Whenever I got an email from Sandra regarding my case and I didn’t understand I was able to ring her / email her and she would happily explain to me the situation. I then met Jay who would be helping me in court he was also a nice guy who helped me out and told me the what the next steps were going to be! My first trial, we pleaded not guilty and then we had to wait five months for the second trial and within the five months, I was still in contact with their team as they was getting all the evidence and explain the situation to me the whole way. The 2nd court date arrived and I met up with Jay again. He explain to me what was going on on that day. With all the teams hard work, we won the case!!! I highly recommend this company, and thank you again to Sandra!!

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

(8113)

I can’t fault this service at all, they did everything they said they was going to do at the cheapest rate I could find on the internet. At first you can’t help but panic and you want everything sorted there and then. But when it comes down to the important part (the hearing) you are the priority. I was very worried reading the bad reviews on here, but you’ve just got to accept that you’ve made a financial gamble. Rather that than rollover and let the worst happen. I payed for the bronze package, I’ve had a previous drink driving conviction and I was found over the limit on cannabis. The day before the hearing I was getting ready to be prepared for the worst. But I had a phone call getting told that the case has been discontinued. I was crying my eyes out. They told me I’ll get money back also. Your honestly hero’s to the working people, you really are.
And even if the worst happened, I still would have left a good review, as you did everything you said you would.
Thankyou for everything <3

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

These guys have been absolutley…

These guys have been absolutley amazing, they undertook my case and i had no hope at all but they proved me wrong. They are the best and work really hard inthe background. So dont worry if at times your call is not returned believe me they know what theyre doing. I could have lost everything if it wasnt for these guys involvement. Oh and i got my refund too totally gobsmacked. Thankyou so so so much to everyone at NML

August 18, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Didn’t pre judge and listened

Sandra took time out of her evening to give me a call, she explained everything perfectly and really took her time in making sure we understood, there was no pushing us into using her or the company, I have spoken to 6 different solicitors and Sandra by far has been the most amazing with no pre judging at all. I would 100% recommend.

August 15, 2023
Unprompted review
Rated 4 out of 5 stars

David houlcroft and his wife Nikki were…

David houlcroft and his wife Nikki were literally amazing! Made me feel instantly at ease, and there’s a good reason he’s a gold star solicitor, I was looking at a 22 month driving ban and £1000 + fine, got a 9 month ban and half the fine I was expecting, very very happy with their service.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I write this on behalf of my daughters drink driving charges. I'm not going to lie I was worried on how much it would start to cost if the case continued as I didn't realise there could be case reviews in between the hearings. However Daivd Houldcroft and his PA (aka his wife) were very honest and would do everything they could to avoid these inorder to prevent unnecessary costs. They could have just turned up had the case adjourned if they were in it for the money. However they did everything within their power to have to case moved that day to a DJ to stop extra expense.
They work great as a team and made both me and my daughter feel very at ease and explained everything that was happening in terms which my daughter could understand as she has autism. David and his wife are very down to earth and don't try to bamboozle you with legal jargon ( he even throws in the odd dad joke). I can not thank them both enough and the case was immediately dropped on the first hearing.

August 9, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing experience

From the first phone call I had with one of their representatives I felt reassured all the way until the case was dismissed. These guys are great, have a wide range of experiences and impeccable service skills. Would recommend to anyone who needs this form of help

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Best in game for Good price!

Best in game for Good price!

Just wanted to say NML have been amazing, i was charged with drink driving and they helped me with the case to be dropped by the police without even going to trail which is a big relief. NML reassured me from day 1 that they could help me and they did what they said. They offer various different pricing options to suit your needs, unlike other drink-driving lawyers that charge a fortune. I definitely recommend them!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended NML for driving cases

NML know what they are doing. They were very clear about possible defence arguments, next steps in building a case, clear about prosecution arguments. My case was unusual in that it has gone on for almost 2 years. I can’t express the relief now that it is over and with a positive outcome of case discontinued.

I cannot thank enough NML for taking up my case, for their reassurances and winning my drink driving case. After speaking with Gary, he did reassured me they would do the best of what they do and look after me, especially after me not having much hope.
In court on trial day pleaded not guilty. Just because you get caught drink driving doesn't mean your guilty as in my case after pleading not guilty on first court appearance.
Thanks to Liberty, Laura Heywood, Sandra Cooper, Jay Lemosa and
NML saved my licence.
Well done everyone whole team was amazing.
100% recommend National Motoring Lawyers

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Winning a drink and driving case

After a tense period of deliberation, the final verdict was announced - a resounding victory in my favor. The court recognized the strength of my defense and the efforts made to rectify my mistake. This favorable outcome served as a powerful reminder of the significance of responsible decision-making and the importance of learning from our past errors.
Winning a drink and drive case was a life-altering experience that left an indelible mark on my journey towards personal growth and responsibility. This legal triumph could not have been possible without the expertise and dedication of my attorney, who fought tirelessly to protect my rights. I am eternally grateful for the support received throughout this challenging process and am committed to using this experience to educate others about the perils of drink and drive.
Remember, it is our collective responsibility to make responsible choices, ensuring the safety of ourselves and others on the roads.

July 25, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very good service

They responded all the time, good communication, I am very satisfied, they do exactly what the client needs

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Pulled over for drink driving

May 2023 I got pulled over for drink driving literally 30 seconds away from my home. The level of the alcohol reading was 67 when brought into custody.

I started reading into things of the outcome if found guilty because ive never been in this type of situation before not realised that I can get a criminal record. In that instance I knew i wanted to plead not guilty and started to look up companies who would help support my case. I came across NML through Google and read their testimonials, I was a bit skeptical because I thought anyone in the company can write and make up testimonials. I decided to give them a call and explain my situation. I spoke to Sandra Cooper and I can't explain in word how brilliant and very genuine she was. Explained everything to me from the fees to how the process works and highly expressed that the outcome can go either way. Very down to earth person.
Although I had to case the caseworks a few times leading up to the trail, I was extremely surprised to find out that my case had been discontinued by the CPS long before the trial date. I was overwhelmed with joy as the stress can now be over! I will definitely recommend anyone to NML. I didn't have to do much

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

Sandra was very reassuring very quick to reply to my emails I didn't hold much hope but I'm so glad I trusted this company to get me thru this very difficult time, i potentially was looking at a three year ban I was so scared but my solicitor Margret managed to get it thrown out today, I couldn't be happier or more relieved thank you so much, amin team was also amazing and understandin, all I need now is my court costs to be paid

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

The worst legal experience of my life

The worst legal experience of my life. I was lulled into believing I had a case. Solicitors barely gave advice and only after you had paid invoices. They hid communications from the cps from me and said they had "not received" emails containing crucial evidence against me in order for me to pay them whilst believing I had a defence. I have never known an email to not be recieved from the sender. On the day my legal representative went into court came back out and advised me to change my plea to guilty. I got a heavy fine and a lengthy ban without the DD course. Stay clear of this shoddy company. I lost out on thousands due to this company. Solicitors don't give a damn. They say they will call you before court dates and never do. Instead they show up on the day unprepared trying to wing it and from what I've seen, I'd be very surprised if they've actually won a case. Most of these reviews look fake. If I had read them before moving ahead (because I was desperate) I would deffo not have used their shoddy services. They are conmen in the flesh. I would advise looking elsewhere for a solicitor as this shoddy lot don't seem to give a damn about your licence or the impact it will have on you. They just care about being paid. Wish I could give this lot 0 stars. Absolute fu*kery. THEY WILL ROB YOU AND MOVE ONTO THE NEXT DESPERSTE PERSON.

July 18, 2023
Unprompted review
National Motoring Lawyers logo

Reply from National Motoring Lawyers

You instructed the firm on 10/03/23 and the case was listed for trial on 23/06/23.

Unfortunately the defence expert report was not favourable and the video footage did not support your case.

You therefore decided to plead guilty after receiving advice on the strength of the evidence.

It is made clear we cannot guarantee that a driving ban will be avoided in every case. However there are over 300 case studies on our website in which clients avoided a mandatory driving ban. This is just a sample of our successful clients.

Although clients’ initials have been used in the case studies to preserve client confidentiality we have named around 30 to 50 lawyers involved in the cases for verification purposes.

When you are deciding which firm to instruct you should check whether they can provide similar evidence of case studies involving procedural defences and case strategies as this is how most successful drink driving related cases are achieved in practice.

Also one lawyer has won every case for the firm over a 3 year period and has 100% success rate for cases concluded in 2022. Again this lawyer’s details are on our website for verification purposes. 

We will now take this opportunity to explain how potential clients can be assured our positive reviews are genuine and can have every confidence when instructing this firm.

The firm is regulated by the Solicitors Regulation Authority (‘SRA’) and the about us page on our website contains a link to the law society website to check we are a regulated firm of solicitors. 

The SRA has also approved our website as complying with the Law Society costs transparency rules. This means clients can be assured they are receiving reasonable costs information.

There is a contact page for the SRA on their website so potential clients can make contact to confirm our website has been approved.

There is also an SRA badge/ logo on the fees page of our website which links to the Solicitors Regulation Authority to confirm we are regulated for additional reassurance to potential clients. 

TrustPilot has a verification process which identifies and removes fake reviews. More information about this can be found on the TrustPilot website. Accordingly potential clients can have confidence our 5 star reviews are genuine. 

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

Advertisement
Rated 1 out of 5 stars

Good saleman, worst time of my life.

When you speak to them you are in a vulnerable situation, they promise you you have a really strong case, I don't blame them you are speaking to a salesman not a person with your best interests at heart.

Once your first payment is made you won't hear from them again until asking for more money. I would constantly ask for updates and be told we'll get back to you after you need to pay x amount.

Like most people here have said you have to brief the solicitor when you speak to them on the day of court as they are not prepared.

After 3 court appearances and a cctv "expert", I had paid everything off and it cost me thousands.

The judge was harsh on me pleading guilty on the last day in court, I got over the maximum of ban, fine and no DD course because I had tried to find a loophole that was never there.

I found a good local lawyer to reduce my sentence as the whole experience was the worst part of my life.

I can't express how much I regret going with these guys. Salesmen in a business and the business is getting your money.

Save your money and get a nice e-bike, you're going to need it.

(NML please don't respond with the same generic responses everyone else, make it personal. Make me feel like you care for once)

July 18, 2022
National Motoring Lawyers logo

Reply from National Motoring Lawyers

We note you were represented on 9th March 2022.
 
You were advised about the strength of the case but it was not until around two weeks later that you confirmed you would change your plea. Had you responded sooner the sentence may have more lenient.

The court however was persuaded to impose a fine instead of a community order which was within the sentencing range.

It is made clear we cannot guarantee that a driving ban will be avoided in every case. However there are over 300 case studies on our website in which clients avoided a mandatory driving ban.

This is just a sample of our successful clients.

Although clients’ initials have been used in the case studies to preserve client confidentiality we have named around 30 to 50 lawyers involved in the cases for verification purposes.

When you are deciding which firm to instruct you should check whether they can provide similar evidence of case studies involving procedural defences and case strategies as this is how most successful drink driving related cases are achieved in practice.

Also one lawyer has won every case for the firm over a 3 year period and has 100% success rate for cases concluded in 2022. Again this lawyer’s details are on our website for verification purposes. 

We are the one of the very few, if not the only solicitors in the country dealing in drink driving related cases and nothing else with around 7000 cases since 2009.

We charge a fraction of the fees of other motoring lawyers as we believe in providing a service for all budgets not just VIP clients.

We wish you well for the future and hope to hear from you soon about your review so we can resolve your issues.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look