I still haven t recive my money back for my order that i haven t recive,but pay for it😭😭🤬🤬 sending mails but mail no longer availebel😡😠
NDED - Nail Art Online Shop
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See what reviewers are saying
i thought id give them another chance and again had to get a refund from paypal, No email replies, no answer when you call. I really wanted to try this company but i guess after 2 bad experiences and... See more
I am very disappointed in this company I love there products but the customer service is diabolical. 6 emails 5 calls and still no response. Order placed 5th June 2019 and still waiting to shipped and... See more
Where is my order??? I placed an order 3.7.2019 and it's still not shipped. I have sent you an email and also contacted you via your webpage. Can you contact me and provide me with some information a... See more
Company details
Information provided by various external sources
Nail art products, gel nails, acrylic nails, nail art, and nail design manufacturer - FREE SHIPPING on orders over 29€/149€!
Contact info
Talbenden 17, 52353, Düren, Germany
- +49 (0) 2428/8198992
- info@nded.com
- www.nded.com
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I made the order on August 2
I made the order on August 2, but the order was canceled.I want to know when your company will transfer money back to my account my order not.GL2FNFSW if you do not give me money or do not contact me tomorrow I will make a report about your company.Thank you.
October 3, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hello, I have informed Mrs. Aurora and your answer is coming soon - Other than that we deliver 96% within 2 to 7 days and despite the change to the world's best nail studio quality have become much faster - best regards Arndt
Dear customer, thank you for your order. I have sent you an e-mail. Best regards, Your nded customer service
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I have bought some products from this…
I have bought some products from this company since July 13 and I have not received anything yet, I have tried to communicate with them by email and I have not received an answer, the email has been sent on July 24 and today they are not respond, I would like to know how long it will take to arrive or I should cancel the order and get the refund of my money, if you have problems with logistics please do not continue selling your products online, when a person uses the online service is because they need or want to acquire these products is not to get upset waiting for you to solve your business difficulties.
order number : GB24RZC2.
August 5, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Dear customer,
thank you for your order.
I have written you an e-mail.
Best regards, your customer Service
i ordered two months ago and still…
i ordered two months ago and still haven't got my order or my money back, altought I have sent many emails, but got no answer. my order number is GL2XHRYV
June 29, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hello, SORRY, i have informed Mrs. Schwinghoff and on today comes your callback - best regards Arndt
Three weeks and my order still has not been shipped
Three weeks and my order still has not been shipped. They dont answer on email, nor when i try to call. This is scam, and i will never recommend or order anything from them again.
June 3, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hi Andrea, first of all great apology! This is an isolated case where a lot of schielf has gone. I have informed Mrs. Swing Hoff and tomorrow morning comes your answer - if you have sent your order to us, then of course you get your money back immediately - best regards Arndt
Hallo Andrea, zuerst einmal große Entschuldigung! Das ist ein Einzelfall wo sehr viel schielf gelaufen ist. Ich habe Frau Schwinghoff informiert und morgen früh kommt deine Antwort - wenn du deine Bestellung zu uns gesendet hast, dann erhälst du natürlich sofort dein Geld zurück - beste Grüße Arndt
STAY AWAY
I am beyond furios with this company, in April I've placed an oreder for 258€, they never sent me an email about the delivery so I've start contacting them invain, no one answers the call. So after ten email I told them that I dont want them to send anytrhing anymore as I have the right for the fully return. Two days after I've recived an email from this woman
Mrs. N. Schwinghoff telling me they shipped anyway. After telling them that I don't want anything she tells me that she couldn't stop the delivery but once I'd received I could send it back right away without opening.
Now two months later no refund, two email saying they didn't received anything back but most of all, right now they DO NOT answer back my email or my phone calls. I will surely report them to the european consumer office.
Stay away from this company !!!
p.s. one of the email address used came back as failure delivery...just saying
May 31, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hi Alessandra, first of all great apology! This is an isolated case where a lot of schielf has gone. I have informed Mrs. Swing Hoff and tomorrow morning comes your answer - if you have sent your order to us, then of course you get your money back immediately - best regards Arndt
Hallo Alessandra, zuerst einmal große Entschuldigung! Das ist ein Einzelfall wo sehr viel schielf gelaufen ist. Ich habe Frau Schwinghoff informiert und morgen früh kommt deine Antwort - wenn du deine Bestellung zu uns gesendet hast, dann erhälst du natürlich sofort dein Geld zurück - beste Grüße Arndt
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Need is the worst experience I've ever had
Need is the worst experience I've ever had. I ordered an UV lamp - which was broken when it arrived (and the cable was dirty and everything was so unprofessional with it) so I wanted to return it. It took SEVERAL weeks and emails and I had to HUNT them and write again and again to just get a reply. And when I got a reply they COMPLETELY IGNORED what I said. I said SO CLEAR I want to return it, and have a refund. And they said to cut the cable, send pictures etc. And when I FINALLY at last got them to give me information about how to return they said they will send a new one. I said NO and was VERY clear. I do NOT want a new one. They said ok. they PROMISED to pay the return costs. I paid the shipping cost to return the device (which I got back after A LONG LONG time - and after I had emailed them again and again). And now I was waiting for the refund for the device...
Then I get an email that a new device has been sent. OMG I can't believe Need.com. I have been VERY CLEAR I don't want another one!!!! Also I messaged them IMMEDIATELY, and I got a reply they canceled it. But then there was no more reply about the refund.... and today I received the device again. I'm so mad! I've never been so mad about a company before. This Is the worst NON TRUSTWORTY company EVER! DO NOT buy electronical devices from here.....I'm sick and tired of having to email them again and again and again!
April 19, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hello Sara, i am very sorry, i have informed the service team and immediately comes your call back from Mrs. Alina Klesper, we find as always a good solution - how do you find our new €20 vouchers and our best nail studio quality? Dear Greetings Arndt
Excellent
Excellent – no reservations, I would recommend this company to anyone.
March 23, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hi Ebseixal, thanks for your positive review - best regards Arndt
A very much beautiful color for my…
A very much beautiful color for my beauty center
March 9, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hi Afrodite, thanks for your positive review - best regards Arndt
Agreed to a refund but never sent the money
They informed me my order would be incomplete after they had already taken payment. Then they sent me a wrong item.
I asked them to refund those purchases and they agreed. However they never sent the money. Then they stopped responding to my emails.
February 6, 2018
Unprompted review
Reply from NDED - Nail Art Online Shop
Hi Aleks, that I am very sorry and happens more and more rarely-please disk simply to info@nded.com with your customer name and order number, then we will pay as always fast - please ask also for a coupon to sorry - best regards Arndt
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Fast delivery and a good customer …
Fast delivery and a good customer service 👍🏼
November 26, 2017
Unprompted review
Reply from NDED - Nail Art Online Shop
Hello Stefanie, from next week we are finally again reachable by phone and deliver again quickly. All raw materials are restored to the old and best quality, so that we want to be your favourite shop again soon-now there is additionally in the NDED.com €10 vouchers and from €99 minimum order value free shipping and gifts and other super Offers-enjoy shopping and discovering-LG Arndt
poor customer service
July 13, 2017
Unprompted review
Reply from NDED - Nail Art Online Shop
Hej Maria, fra næste uge er vi endelig igen kan nås via telefon og levere igen hurtigt. Alle råvarer er restaureret til den gamle og bedste kvalitet, så vi ønsker at være din yndlings butik igen snart-nu er der desuden i NDED.dk €10 kuponer og fra €99 minimum ordreværdi gratis forsendelse og gaver og andre super Tilbud-Nyd shopping og opdag-LG Arndt
NDED not recommend
Very poor customer support. Have sent 5 messages but never got an answer. I made orders for 10 days ago and still waiting for my package! Orders have not yet been sent and do not refund. What's happening?
December 14, 2015
Unprompted review
Reply from NDED - Nail Art Online Shop
Hello Vjaceslavs, from next week we are finally again reachable by phone and deliver again quickly. All raw materials are restored to the old and best quality, so that we want to be your favourite shop again soon-now there is additionally in the NDED.com €10 vouchers and from €99 minimum order value free shipping and gifts and other super Offers-enjoy shopping and discovering-LG Arndt
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