nhsapp.service.nhs.uk Reviews 

To set up and use was very difficult. I am now able to use but it holds very little of my detail following a recent transfer from one GP surgery to another all my past records are not there anymore. Also, I tried to link someone else’s record I care for (home page says contact your GP surgery to request access) they ‘don’t know’ ..they advise they have nothing to do with the NHSapp. I tried to open a separate app for the person I care for but it won’t let me do that either as I am using same contact number and iPad.

Only wish I could give minus stars.

This app is great IF you are young and used to apps.

If you are an 80 yr old with dementia who regularly forgets passwords it is the opposite of user friendly,

I have spent the past two weeks liaising with the help desk trying to get my Dad access once again to his app,

Finally they sent him a link to reset his password with the result we chose a password, reset it and now the app will not accept it.

Hopeless.

Thank goodness I work in my Dad’s surgery and can put things through for him.

I’m ready to hit a brick wall with this app though. If I with a degree can’t make head nor tail of the difficulties elderly people might face with it what hope have they got.

Awful just awful.

This is the message from the NHS
you have not chosen your clinic please login and choose as you have been referred by Dr Etc

So login check my referral page and it says you have not chosen your clinic
So next page you only have one option the clinics name. Okay I’ll choose that one then… but there is no option to choose the only clinic I can have.

Then call the surgery to see if they can help and I’m number one in the queue for 45 minutes and no one answers
Useless app and a waste of a morning

Shame you can't give no stars. An app that is about as useful as a chocolate teapot. It is total garbage and just like large swathes of the NHS is a total busted flush. Doesn't work. You go through endless reams of security and still can't access what information need to or book the appointment you need. Mind you if you actually do get an appointment the chances of getting any meaningful help are so small it's not worth trying.

Its almost like the NHS does not want you to access your own information. All i wanted to do was check my next appointment for my blood test result and i get asked to do annoying things like provide photo ID etc when signing up to the NHS app, which was kinda shocking.I know this is all for patient security but is still flaming frustrating, especially if you do not have a lot of free time.
They will be asking for finger print and retina verification as the next step for security lol.

App keeps stop working, need to often uninstall and reinstall

embarrassingly bad , no wonder NHS is failing with rubbish like this ..... Liebor wants us all to go digital not a hope with SH1T like this .... Gave up after 6 times of the stupid verify by pictures crap

The verification process is slow and awkward. This was clearly designed by a most unsympathetic person. The app. induces ill-health by causing an increase in blood-pressure and despair.

Absolute waste of time and probably cost a fortune! Can't do a thing on it. No blood test results, can't send ax message and can't make an appointment. Heart, what is the point of the thing??!

I really wish it would allow me to leave no stars
Every week for months now I get a text saying get in touch with the surgery,
I arrive at the surgery and no body in the whole practice has a clue what I am talking about
It is really scary especially if you have recently had test for cancer diabetes ulcers seizures
It is terrifying, the practice doesn't care
No money in it
I've uninstalled the app I would rather die of ignorance than total panic thanks for nothing NHS and bousefield

Not even worth 1 star never been able to get it to connect with my surgery still have to use airmid to order repeat medication and phone up for test results, contacted NHS digital who gave me a huge list of step by step instructions to sort between myself and the practice, but sorry you are both NHS why does if fall in my lap complete joke

Its not fit for purpose just like the 'helpdesk' for the app is a complete waste of time.

The NHS app is useless, too complicated for some old people. I cannot get a prescription or get an appointment, I don,t know what to do.

Downloaded the app and got to the point where you have to provide photo ID to go any further. Despite taking a pinpoint clear photo of a driving licence, it came up with the error message saying there was a problem with the photo. Tried five times with the same result. As such I can not use the app to get prescriptions so will tell my Doctors to carry on using paper copies. A complete waste of time and effort.

Absolute rubbish! More security to access to your app than join M15 - get ur act together - absolute garbage

I use hundreds of applications. The NHS app is the worst, by far.
Wrong information, no Information, repeated login problems. Given the importance of the information delivered by this app, it is not only incompetent and frustrating, but it is also dangerous
Just look at Amazon, for example. It's a vast, hugely complicated organisation, the app works like a dream, silky smooth and a doddle to navigate
Be like Amazon NHS

I am a carer for my parents. I dont live with them and have a different GP surgery. Although I added them to my NHS app I cant use it to see their test results or makeappointments for them. WHY THE HELL NOT??????? Took one parent to an urgent hospital appointment this week and got told off by the consultant because I could not see their blood test results on the app. Even NHS staff dont understand the limitations of the app. You can only connect accounts of people at the same GP surgery.

Missing annd incomplete/incorrect information and a completely pointless waste of money that could have been spent elsewhere.
When I get my degree in website analysis I’ll come back and have another go but God help anyone a bit doddery or unable to use a computer/phone.

Downloaded the app, jumped through all the hoops to get started, been waiting over 3 weeks to get registered, to no avail, just getting a message that it's taking longer than usual, give up and removed the app from my phone

Having registered an NHS app, I tried to get in only to be told my password is wrong when it is written down in front of me! Carried on to have to put new password in which I did, it then tells me that after all my details that I have an account so I continue with all my details again with my new password, to which I was told again I already have an account, that after being told that my details were wrong when put them in at first! What a run around to get nowhere, once again I abandoned this silly app, can visit Drs quicker than doing this.