notwoways Reviews 101

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its unique designs, high quality, and exceptional comfort, often noting the attention to detail and premium feel. Many people appreciate the wide variety of styles and colorways, finding them versatile and stylish for everyday wear. The customer service team is frequently highlighted for being helpful, responsive, and providing excellent support, with many positive interactions reported. However, some people were dissatisfied with the durability of the shoes, experiencing issues like breakage or discoloration after a short period of wear. There were also occasional concerns regarding delivery times, with some orders taking longer than expected. A few customers also mentioned issues with customer service regarding specific problems, such as unhelpful responses or a lack of communication.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, style, and high quality of the... See more

Quality

Users describe positive interactions with quality. Many customers praise the insane quality, premium feel,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast and secure delivery, with some... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and excellent customer service.... See more

Based on these reviews

Rated 4 out of 5 stars

Absolutely love the brand. Shoes are amazing and always exactly what they need to be and more. They are detailed oriented and feel special to have them. Each drop feels intentional. Keeping th... See more

Rated 5 out of 5 stars

Bought a pair of their shoes and unfortunately was a faulty pair and broke after 4 months of wear. However due to this I got a free replacement. Replacement was delivered very quick and their customer... See more

Rated 5 out of 5 stars

Ordered the wrong size and needed to change super simple to complete and Gemma on customer service was a star no automated service replied quickly to any questions. Due to this will deffinatly be... See more

Rated 5 out of 5 stars

Pukka shoe and service. That simple. Shoes look the dogs. Comfortable as anything. Customer service excellent. Had an issue in which the shoes were unexpectedly held at customs causing a delay,... See more


Company details

  1. Shoe Store

Written by the company

notwoways is a North London based sneaker brand that launched in 2020. known for creating technical and fashion-forward footwear, the brand has found a home in creating and thriving in disruption within the sneaker scene.


Contact info

4.0

Great

TrustScore 4 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Poor Durability

The shoes are comfy and look amazing but the durability is awful. I have had 2 pairs ruined within this last year, despite not using them for anything outside walking. I emailed customer service and they said they couldn’t do anything due to them being bought through footasylum.

November 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Incredible shoes

Brilliant shoes wore them for 3 and half years straight and they have only just started breaking down now. Honestly worth every single penny and I cant wait to purchase another pair

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quality is unbelievable

Shoes came on time. The quality is insane. My expectations were not this high! quality is insane! especially comparing them to my Nike and new balance shoes. Feel so premium even the sizing label in the inside. They look insanely nice too. Very happy! Would 100000% buy again!

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service team was brilliant

Customer service team was brilliant, I purchased a pair of trainers a few months back and they torn at the front, I contacted there customer service team and they replied very quickly, asked me to send the trainers back so there team could have a look at them, then they sent me a new replacement pair as they said it was a manufactured issue. Everything was very quick and they kept me informed through out. Brilliant customer care team thankyou

October 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Bought some trainers for a surprise…

Bought some trainers for a surprise present.my son will freak out when he sees them..he requested a specific pair..the ordering was easy ..they arrived quickly.The trainers are stunning.an are going to be well loved..thsnk you so much

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

The most beautiful trainers I've ever…

The most beautiful trainers I've ever owned. So perfect and clearly made with highest quality materials and to a very high standard. They've put their heart and soul into these and it shows. Absolutely worth the money and honesty alot more!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

The highest quality shoes

The highest quality shoes. Great prices for what they are. They’re more designer but I wear them to a manual labor job most days and they’re holding the test of time. Can’t recommend enough. Stand out

August 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Comfortable shoes, fast delivery & good customer service

notwoways produce comfortable shoes. I’ve bought loads of pairs so far and they fit incredibly. I like the fact that they are stylish and notwoways shoes are easy to combine with outfits. Delivery is fast and secure as well.

I’ve had some contact with their customer service in the past about sizes etc. and they’ve been nothing but helpful.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely the most comfortable shoe…

Genuinely the most comfortable shoe I’ve ever worn. Used to be an AF1 only wearer, daily, work shoe, comfort shoe everything. Since buying M1’s from notwoways, I’ve never looked back. Over 10 pairs and will always be a reoccurring customer

August 23, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best Brand on the Market

Absolutely smashing the new market and expanding the market on design!! Comfiest everyday shoes I've ever worn and look great with any outfit with all the colourways! Highly recommend, quick postage and incredible customer service!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Stylish shoes, fantastic quality

I first found out about this company when they had a pop-up store in shortage box park I bought one pair of shoes and wear them for a few days and instantly went back for a second pair. Four years or so later I’m pretty sure I have the majority of the colours and these are pretty much all I wear. The qualities always top-notch and the unboxing experience is extremely premium.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

High quality product

Even as a customer in the US, NTW has delivered fast. I love the uniqueness and the quality of the clothing and, their main product, shoes.

August 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lifetime piece

Honestly, i love the silhouettes of the shoes they make. The color variations are always top notch and it's such a great statement piece. The type of shoe also is such a classic look, the shape would never go out of style

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Best shoes I have

I own 18 pairs of these shoes, they are by far my favourite things to ware and I can do so for anything and with anything

June 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look