notwoways Reviews 101

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its unique designs, high quality, and exceptional comfort, often noting the attention to detail and premium feel. Many people appreciate the wide variety of styles and colorways, finding them versatile and stylish for everyday wear. The customer service team is frequently highlighted for being helpful, responsive, and providing excellent support, with many positive interactions reported. However, some people were dissatisfied with the durability of the shoes, experiencing issues like breakage or discoloration after a short period of wear. There were also occasional concerns regarding delivery times, with some orders taking longer than expected. A few customers also mentioned issues with customer service regarding specific problems, such as unhelpful responses or a lack of communication.

What people talk about most

Product

People report positive experiences with product, often praising the comfort, style, and high quality of the... See more

Quality

Users describe positive interactions with quality. Many customers praise the insane quality, premium feel,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise fast and secure delivery, with some... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and excellent customer service.... See more

Based on these reviews

Rated 4 out of 5 stars

Absolutely love the brand. Shoes are amazing and always exactly what they need to be and more. They are detailed oriented and feel special to have them. Each drop feels intentional. Keeping th... See more

Rated 5 out of 5 stars

Bought a pair of their shoes and unfortunately was a faulty pair and broke after 4 months of wear. However due to this I got a free replacement. Replacement was delivered very quick and their customer... See more

Rated 5 out of 5 stars

Ordered the wrong size and needed to change super simple to complete and Gemma on customer service was a star no automated service replied quickly to any questions. Due to this will deffinatly be... See more

Rated 5 out of 5 stars

Pukka shoe and service. That simple. Shoes look the dogs. Comfortable as anything. Customer service excellent. Had an issue in which the shoes were unexpectedly held at customs causing a delay,... See more


Company details

  1. Shoe Store

Written by the company

notwoways is a North London based sneaker brand that launched in 2020. known for creating technical and fashion-forward footwear, the brand has found a home in creating and thriving in disruption within the sneaker scene.


Contact info

4.0

Great

TrustScore 4 out of 5

101 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality shoes and customer service

I've been a long time fan of the brand and have had five shoes from them in total, all of which I've loved and have worn the hell out of. The quality of their shoes continues to impress me and I can always find designs that gel with me despite their range being more focused than other shoe brands.
I can also commend their customer service which I'd had the pleasure of dealing with for various reasons such as attendance at special events and to get replacement laces. It's always a real person responding like a human and treating you like one not just another number.
I'd highly recommend this company and their shoes. I hope they continue to go from strength to strength.

August 19, 2025
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Rated 4 out of 5 stars

Absolutely love the brand

Absolutely love the brand. Shoes are amazing and always exactly what they need to be and more. They are detailed oriented and feel special to have them. Each drop feels intentional. Keeping that feeling and making every shoe feel so so special is what keeps me coming back. I’d love for more neutrals, maybe a pastel inspired line with neutral shades or something. My only things that I’ve experienced that have been not as positive are:

- Coupon stopped working before expiration and when trying to get it resolved it still did not work unfortunately

- Foams sound silly when you walk, like squeaky clown shoes no matter how you utilize the shoe layers

- My left black lacuna broke from the left side and the left heel tab. I do not know why, my other shoes have all been amazing and haven’t had any deterioration or structural integrity issues

Overall, I love notwoways and (besides foams) have never had a pair I have opened and haven’t loved immediately! Keep up the amazing work, I’m excited to see what else is in store for you guys!!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Elite style and quality

Always great service, quick delivery and shoes of the highest quality. The styles are all amazing but even if not all for you there is something for everyone! I have nearly 20 pairs for a reason! My favourite brand. No Two Ways about it!

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service and hidden costs.

The team at notwoways emailed me saying i was in their top 1% of customers and should leave a review, and i would receive a 10£ voucher.

During the fourth of July weekend, the company was kind enough to offer free shipping to America. I jumped on the opportunity of course, so imagine my face when i received an invoice for 97$!

I contacted support and they told me there was nothing they could do.

This company is EXTREMELY misleading and nontransparent about shipping costs and has a terrible customer service team (except katie she was helpful).

If theres any take away from this, it would be dont buy it unless you live in the UK.

Cant wait to not use the voucher they offered because it wont even cover the cost of a shipping label.

July 5, 2025
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Rated 5 out of 5 stars

Best Shoes I ever owned

I own over 15 pairs, and I couldn’t be happier with them! I’ve had Nike, Adidas, and many other brands, but none are as comfortable and durable as Notwoways. The website is easy to navigate, and the customer support is amazing.

Once, I accidentally ordered the wrong size. I contacted support, and within less than an hour, they replied and corrected the order — just incredible service.

If you’re thinking about buying a pair, I can only encourage you to go for it — you won’t regret it! And if you want a recommendation, the M1 HKE ULTIMATE BY JME are amazing; I wear them pretty much every time I go out.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best. Brand.

Best brand. Period. Been here since very beginning, wear them everywhere, spreaded the NTW world in Italy for years now. I have a walk in closet full of pairs displayed like diamonds. Please never stop guys, I'll keep on buying. 100/10

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Stylish, Comfortable, and Always Fresh Designs!

I’ve been a fan of notwoways trainers for a while now, and they never disappoint. The comfort is unmatched – I can wear them all day without my feet feeling tired, which is rare for sneakers that look this good. What I love most is the variety of designs they keep releasing. Every drop feels fresh and unique, so there’s always something new to get excited about. The attention to detail, quality materials, and creative styling make them stand out from other trainer brands. If you want footwear that combines comfort with eye-catching style, notwoways is the way to go!

August 13, 2025
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Rated 5 out of 5 stars

Game Changing

What started as genuine love for the brand and style, has now become an absolute obsession for me.

When the brand launched in 2020, I immediately knew it was going to be a game changer. And they have not disappointed.

The uniqueness of all the colourways and styles are refreshing, every new release is something different yet somehow homogeneous with the whole brand identity.

100% would recommend to any sneakerheads looking for something different from the mainstream, yet still eye catching and at the forefront of design.

July 18, 2025
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Rated 5 out of 5 stars

NTWs are the best shows i have ever…

NTWs are the best shows i have ever owned! They are so comfortable and for me the perfect shoes for everything. I have ordered so many already because I dont just like the shoes… I LOVE the brand! Best quality, most comfy and on top of that BEST Support team.

As I am from Austria, I have expected some issues with deliveries, only once I had a problem because of DPD France, but even then, the NTW support crew were so benevolent. I am genuenly so pleased with everything this company has to offer!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

My favorite shoe brand!

I have enjoyed my notwoways shoes since the first drop. The shoes are comfortable and come in such fun colorways. I love how Cal and Rocky engage with the customers and ask for opinions on colorways and designs. Probably around 90% of the shoes I own are notwoways.

July 4, 2025
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Rated 5 out of 5 stars

A quintessential part of my identity

I don’t own over 40 notwoways items for no reason, they’re genuinely the most comfortable shoes I’ve ever worn.

It’s evident that the brand has never settled for just good enough. Since day one, the fit, build quality and materials have only improved. The shoe's structure feels more refined with every release, and even their accessories (from hats and socks, to shoe tags and dubrae) all have thoughtful, unique nods to ntw that go beyond just slapping a logo on and calling it a day.

Delivery is reliable and accurate. On the very rare occasion something’s gone wrong, the team have always communicated transparently and gone out of their way to make up for it.

Their support has been consistently responsive since day one, whether that’s over email or through Rocky himself on Instagram. From answering specific questions about a shoe, to offering a view behind the scenes, or even handling criticism constructively, the team’s personal approach hasn’t changed, even as the brand’s grown.

(Callum is too big time though, he only communicates with us through mass emails 🙄)

I’ve been fortunate to attend a couple of their exclusive events, and meeting Rocky and Callum in person only reinforced what I already thought. Both were generous with their time and genuinely interested in hearing from the people who support the brand.

Rocky’s journey from Holland to building a company selling 50,000+ shoes a year — and using that platform to put Suriname on the map with ‘KOYRI’ is impressive in itself. You’d forgive him for getting a bit carried away with the success, but my experience was the complete opposite. He was clearly in his element, surrounded by people who share his love for ntw

Callum, still from a working class background, but with a decade's worth of adulation from his successes with YouTube, Afterparty Studios, and now notwoways, still felt grounded and incredibly humble. It’s not expected that someone with his level of success and longevity would still show that much appreciation for the support behind their ventures.

Whether it’s down to the comfort, the innovation, or Callum’s stunning jawline, notwoways has completely taken over my rotation. It’s a running joke amongst friends that notwoways is a quintessential part of my identity (honestly, true.)

Possibly biased. Still the comfiest shoes I own. Argue with the wall.

London to the world 🐀🫡

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely high quality shoes for a very…

Extremely high quality shoes for a very fair price. The m1 is one of the most comfortable shoes I have ever worn, and the HKE line adds versatility to perform in the elements without sacrificing that quality or comfort. Cannot recommend enough.

July 17, 2025
Unprompted review

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