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Rated 4 out of 5 stars

I have been getting slow but steady surveys,and through octoqual enjoyed a 90 minutes discussion with a few others,on a very relevant matter. I look forward to more,both surveys and discussion groups,... See more

Rated 1 out of 5 stars

This company can improve by going into liquidation. Information thieves and frauds. Don't waste your time, you would get more achieved by mopping your floor or watching paint dry. BEWARE of... See more

Company replied

Rated 5 out of 5 stars

High-paying surveys, compared to other survey companies. You get paid, even if you screen out (which doesn't happen to me anywhere near as much as it seems to the other reviewers on this site). I cash... See more

Rated 1 out of 5 stars

More and more I'm finding my account loaded up with surveys that I spend 15 minutes going through and screening out one by one because I'm not in the target demographic. Becoming increasingly frequent... See more

Company details

  1. Web Collaboration Platform

Information provided by various external sources

We are shaking up the panel industry in Australia. Your time is valuable so we provide the best cash return for it, double the other providers, sometimes more.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

142 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Be prepared to spend 20 years to earn $20!!

You will be on your death bed while you will reach the redeemption point!! It took me over a year to redeem $20 in the first go and since then another year has passed I am still stuck at $11. After spending several minutes I get screened out and the company doesnt allow to cash out before reaching $20. The surveys get the answers of the actual questions they are after and soon after then they screen out the partcipants. There are lots of surveys available where you can make $50 a week just spending some of your free time... I will highly suggest try them. Dont spend 1 single second for this useless portal.

December 8, 2024
Unprompted review
Octopus Group logo

Reply from Octopus Group

We understand it can be disappointing when things don't perform as you hope, unfortunately it seems you are not the specific target audience for the projects that we frequently have available. As you've seen by your redemptions that have already been processed, we are happy to process redemption requests though the platform.

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Rated 1 out of 5 stars

I would give 0 stars if possible

I would give 0 stars if possible. I get screened out of every survey and don't get any incentive for my time. I answer quite a lot of questions but somehow I'm ALWAYS screened out. Don't waste your time!

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. They "paid" for the first couple of surveys (but you are denied cash-out until you reach $20). And for the past several surveys they kept screening me out after a few minutes. Different excuses eg full quota (when I started the survery straight away after receiving a notification it was available). It sounds like an excuse to get some data, but then preventing the person from reaching the $20 to allow them to cash out.

November 1, 2024
Unprompted review
Octopus Group logo

Reply from Octopus Group

We only get paid for surveys that are completed by our members.

It is of no benefit to us (at all) to have surveys screened out, quota failed or quality screened... these outcomes are just part of the process of limiting the information for the project to only what is needed to complete the project.

Screening happens when the participant's responses don't align with the project requirement, which can only be determined by asking certain qualifying questions.

Quota fails happen when a certain target has been reached, also based on qualifying questions.

There are often many targets in a survey, so sometimes trying to finish a project is like trying to find a needle in a haystack, this is where early quota fails will be encountered.

Rated 1 out of 5 stars

Octopus Group is a scam

Octopus Group is a scam, I find they ask you the majority of the survey questions then screen you out, meaning they don’t have to pay you. This has happened multiple times to myself and my friend.

October 7, 2024
Unprompted review
Rated 1 out of 5 stars

So OCTOPUS GROUP pride themselves on…

So OCTOPUS GROUP pride themselves on being the highest paying survey company.
At the start you can see the survey length, then you click that link and the next page adds more time on the survey so the first page with survey length is misleading. I have done numerous surveys that actually take triple the time to complete by the time i’ve finished! There are also surveys where I have done 56 minute survey only for there to be a glitch and that has happened numerous times over a couple of years. I have received 2 return incentives in that time for the glitch but what about the rest, OCTOPUS GROUP just apologises, or doesn’t believe you or don’t care and you get no incentive for the hours and hours of misleading survey lengths. So, OCTOPUS GROUP DONT PAY MORE. The time and effort and glitches for what a couple of dollars……… OCTOPUS GROUP think we are fools but boast how lucky we are to be with them. Pffffft, DONT BOTHER.

August 1, 2024
Unprompted review
Octopus Group logo

Reply from Octopus Group

Something that might be misunderstood is that "We don't write all the surveys", most are written by our clients and they are not always accurate regarding times mentioned. We pre-time all the surveys issued so that there is a benchmark for incentives. We've advised to only go by our timings in various notifications in the past but don't generally harp on about it.
Surveys can glitch like any technology and as most are controlled by clients so glitches are out of our hands, but we do follow up any surveys we are made aware of, the fact that you are aware of 2 return incentives shows that there are times when amendments are made.
Our support team investigate a great many issue and get back to everyone that makes contact, most people are super impressed with the level and speed of support but there are always going to be people that don't like the outcome and sometimes it is what it is.
As for your last statement... well we don't tell you how you think, we ask you and pay you for it, so perhaps don't attempt to tell people how we think cause in this case you are entirely incorrect.

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Rated 5 out of 5 stars

Don't listen to these bad reviews

I am not affiliated with octopus and I am a real customer. Don't listen to these bad reviews, they are salty they got screened out or rightfully banned. I have earned $500 from this site and it's genuine.

September 20, 2024
Unprompted review
Rated 2 out of 5 stars

Very S L O W earner

I have been a member of many paid survey online groups and this one is one of the slowest earners out there. I have been sitting on $19.90, just 10c off being able to claim, for weeks now. Once I earn enough to claim I will be shot of this one

July 13, 2024
Unprompted review
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Rated 5 out of 5 stars

In my opinion, the best survey company of them all

I have just read through the reviews on here and am honestly amazed that people say they have had such bad experiences. In the time I have been with Octopus Group (a few years now) whenever I have had an issue of any kind, it has been resolved speedily and to my satisfaction. Not once have I had any problems cashing out my rewards and this company is by a long way the best paying at 28c per minute.
I attempt to answer all surveys honestly and to the best of my ability and have never been flagged for giving dud answers. All in all, by far the best survey company as far as I am concerned - and I am about to post a scathing review of another company which pays 16c per minute and has left me with a very bad taste in my mouth.

July 7, 2024
Unprompted review
Rated 1 out of 5 stars

really really bad...

really really bad...
i went with octopus as it's claimed they are one of the higher paid providers.
in ACTUALITY, as many many others say, MULTIPLE, consistent survey errors & issues that trigger their 'fraud' protection even without answering anything (not even getting to the survey)!!
in the end, very few invitations come, very few get successfully completed.
i'm a member of other survey sites & by far this is the WORST - in frequency of surveys offered, errors but particularly in staff handling.
they really do NOT care about their users...
go with a site with better all round offerings.
oh, & their redemption process is a pain in the a$$!! (needing to send text messages at your own cost to access 'your' money) - even banks don't do that!!
final insult to injury (if that were even remotely possible), like others have said, i had my account shut down despite 'reading every question' & 'answering honestly'.
they don't WANT 'honest' answers...& they do NOT value their users or their time.
look to others to avoid massive loss of time.

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

Scum of the earth DATA THIEVES WHO WILL…

And they have the nerve to say I done the wrong thing! There fools are insane!
Scum of the earth DATA THIEVES WHO WILL SHUT YOUR ACCOUNT DOWN FOR QUESTIONING UNPAID SURVEYs. I even supplied screenshots of the last page of the surveys for proof of completion yet they still shut my profile down and stole all my data! It's criminal I will have this site shut down as this is an illegal scam site!

March 5, 2024
Unprompted review
Octopus Group logo

Reply from Octopus Group

Unfortunately, there will always be a small subset of people that do the wrong thing but still see themselves as victims.

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Rated 1 out of 5 stars

They shut my account for giving what…

They shut my account for giving what they deemed "false answers". I completed the surveys as best as I could and this is the rubbish they push out. An organisation with very little credibility.

March 11, 2024
Unprompted review
Octopus Group logo

Reply from Octopus Group

The fact that "false answers" as you put it were involved show that we are credible by performing validation checks to make sure that quality and honest feedback is being provided. Loosely speaking, accounts don't get auto closed for a one off flagging, a 2 week suspension is the first step and if it keeps happening then the account is a candidate for membership cancellation.

Rated 1 out of 5 stars

DO NOT RECOMMEND

Staff are arrogant and perfect at sending standard responses and pretending to not know what you’re talking about. ‘Screens out or times out’ more than any other survey provider. They’ll also sell you their BS that we don’t get paid if you don’t get paid. Staff couldn’t care less about their constant errors with Octopus surveys. Surveys constantly say you’re not eligible after wasting 6-10 minutes of your time on octopus surveys. They also send surveys out not targeted to the questionnaire you have to fill in. Staff are not interested in helping. Whoever they’re hiring are not doing their business any justice. Also as an employer I would never use this business for data. EVER. I highly recommend not signing with this mob.

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

too hard to make anything

I can make more in a single day with another site than in 6-8 months with Octopus Group Maybe it would be slightly worthwhile if there were a reasonable amount of studies but there isn't so I'll be sticking with my other site where it's simple to make $20-$40 every day that I can have put directly in my paypal rather than giving them access to my bank account

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

Pompous arrogant staff

Pompous, arrogant bunch. They seriously think they are the best and highest paying of the online surveys. They are not.
1 or 2 surveys a week, at best.
I self quit this site after about 7 years.
I did a $14 survey which I completed every day as per instructions. They did not honour it.
Like rewardia, they are the best at screen outs.
Do not be fooled by any high paying survey that says, wait 4--6 weeks, or download any aps. They will screw you over.
I've made more in 1 month with a competitor than this trash in 1 year.
Octopus gave me the 70c so I could have my $20 total to see me off.
I always stand up to ripoff companies like rewardia and octopus with aggression and you should all do the same.
Do not believe the, 'we don't get paid for incomplete surveys part'.

November 27, 2023
Unprompted review
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Rated 1 out of 5 stars

Beware

Beware, they suck you in and give you questionnaires and add money to your account. But you can’t withdraw the money until it hits a certain amount. I had my account terminated and once I emailed they re-activated it. Then they did it again and I’ve had no response from them at all. So I guess the money they paid me is now theirs as I can’t access it and they won’t respond. I wonder how many other people they do this to.

November 26, 2023
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Debra, sounds like your account was automatically flagged as being accessed from outside of Australia and there is a conversation between you and support. It may be that you are using a vpn or some other masking software that is tripping the validation (or that you were just overseas).

Rated 1 out of 5 stars

Impossible to redeem funds

The method for redeeming funds does not work. It is obvious how to contact a support team. At best this is sloppy and disrespectful. I will reserve judgement on whether it’s more than incompetence until I have had or not had a reply from the support “group” (contact details could only be found on this review site).

October 26, 2023
Unprompted review
Octopus Group logo

Reply from Octopus Group

Hi Mick, we don't use any "donotreply" email addresses so you can reply to any email that we send you and you'll get a reply. The standard address is support@octopusgroup.com.au

Rated 4 out of 5 stars

Great survey platform for those with extra time!

I’ve joined this online survey company for well over 6months now and I’m honestly impressed.

My total earnings is around $200. I’m not actively doing the surveys every single day, only when I get the chance and time to do it. Now these surveys range from different pays from $0.50 to even $20 per survey and time to complete can range from 2min to 30min.

Overall, if you have time to sit down and complete a few surveys for 10-30min, it all accumulates slowly throughout the months and you’ll find yourself being able to purchase a McDonald’s family meal from your survey money :)

My only problem would be sometimes you won’t be an eligible participant if you aren’t a qualified register. Other than that Octopus Group is great and I still use it till this day!

September 30, 2023
Unprompted review

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