EE Reviews 1,028

Ordered an Apple Watch, then told by customer service they wouldn't be able to give me one as I didnt have a phone contract to connect it with and tried to sell me a SIM card, I disagreed and canceled the order.

A few days later DPD turn up and leave a package on my door step, which I refuse and ask the driver to take back.

EE then try to bill me for a watch I can not use, or connect to there network, my whole reason to buy one.

They have now put a default on my account an refuse to acknowledge my calls, fortunately I know they record all calls, so I will be doing a FOI request and gain access to the phone calls to get these issues resolved.

Before a work trip from Europe to several countries, I called EE to get details concerning each country. Advices given at phone were false. I did use my phone following the informations given and confirmed by messages. Unfortunately I did not keep the messages and the recordings of the conversion were as EE said "unavailable". I had a HUGE bill to pay : +£600... EE recognised part of and proposed / imposed 25% off... My advice regarding this company : all your demands MUST BE CONFIRMED by email. Information given at phone are not recorded and try to discuss after is too hard, you must accept or stop the service, loose your number, etc... I paid.

Customer service always delays big company but doesn't seem to care

Cancelled my 14-year-old son's mobile account but EE continued to charge me for 2.5 years accruing £800!! Never contacted me once during that time to query why no calls were made on a disused number! They are bullying me and adopting completely unfair tactics even though I have been a customer for over 10 years and even had 5 live lines with them at one point!

I phoned EE a month ago to get an unlocking code.
It took half an hour to get through on the phone.
I was told the unlocking team would contact me in 4 days. They didn't.
I spent another half hour trying to get through to someone at EE.
This time I was told actually the unlocking team would contact me in 10 working days.
They didn’t.
I then spent another half hour trying to get through to the useless customer service dept.
They said the unlocking team were mothballed/furloughed/non existent/incommunicado.
They didn’t know what to do so they gave me the email address of the escalation team unlocking-escalations(at)ee.co.uk and told me I would be contacted the next day.
The next day no one contacted me.
I emailed the escalation team. No one emailed back.
I emailed them again. No one emailed back.
I emailed them again. No one emailed back.
It is clear this company is manifestly incompetent. They advertise services on their website that they do not actually provide. They are incapable of answering the phone in under ten minutes. And the people who answer the phone say things that are simply not true.

Do not waste your time or money having anything to do with this company.

UPDATE: I posted the above on their community forum. EE just emailed to say they had removed my comment as it was uncomplimentary.

I have been waiting nearly 3 weeks to get my EE/orange phone unlocked as now changing to Talkmobile but this experience with EE has been terrible and after three phone calls I am still waiting for my phone to be unlocked. This is not acceptable as I have been with EE for years and when I come to need them to help with unlocking they have shown how awkward they are. Not at all impressed with their customer service and would not recommend them to anyone after this experience.

Really bad company! I just rang one 150 to top up and they put me through to someone, I then ended up being convinced to sign up to contract! (which I already explained I’m good with out it) anyway with more convincing I ended up just getting it but I explained I’ll only do it if the bill comes out on the 15th of every month! (Which I was reassured that would be the case) and yet I’m still here with them today where they have taken payments out on a completely different date even after I’ve spoken to customer service 5 times! about this matter but it’s my credit score that’s affected but all I got was a sorry but it’s never a sorry when the issue keeps happening
I will never go with ee again after the contract done with 😤

Send an engineer out to fix the mast at G51-3QB,its been broken for weeks and no I don't want to visit your website, just want someone to do their job and repair the bloody mast.

very helpful. thanka again :)

Tried to get my phone unlocked was told 3 to 10 days then I was told as the phone wasn't registered to my account there would be a charge for unlocking got this charged waived waited 10 days phone not unlocked raised a complaint was then told as the phone was not registered to my account they could not unlock it Customer service has known when the request was submitted that it was a pre-owned phone

Terrible company. Over priced, inefficient. I want out!!

Tried to cancel within cancellation period and got my account blocked because the operator sent a one time security code to a data sim in a ee modem, they made me go all the way to an EE store to unblock even though it was their fault, one manager put the phone down on me laughing because i had to take an afternoon off work to go to a store, second manager too found it funny as did the operator, i will never use EE again and advise anyone else to steer clear.
I have been refunded after dealing with the rudest customer services ever.
These companies believe they are untouchable.

Absolutely disgusting company, i have telefone boardband, which is useless its slow i was promised a router last December it didnt come, now my fone is broke and i have been with these years, im close to my end date but having to pay 161 pound, its a disgrace plesse becateful there customer service line is appalling, buyer beware, please dont make the mistakes i have made,

STAY AWAY! Shockingly poor customer service!! Since changing to EE from Orange the level of service has dropped drastically. EE terminated my payg number without notice and had the cheek to tell me it's in the terms and conditions.

I had a little trouble with our landline, due to no fault of EE. The help line man was super friendly and helpful. He made my day with how lovely he was. I didn’t have to hold at all and they sent an engineer out as soon as they could.

Hey folks.. BEWARE EE!!!! After more than 2 hours of chat to resolve an upgrade issue I got nowhere!!! I note I wasn’t asked for a feedback as per the norm after conversations. I can honestly say I was misinformed! I shall not go into the details but I warn you all to have Absolute CLARITY with the monthly funds you’re quoted IF you decide to upgrade. In my case monthly price quoted jumped from an agreed amount of £49 to over £60. When I asked for a transcript of the upgrade conversation I was told it wasn’t not available!! Really?!!!! Conveniently I guess!! So it boils down to whatever They say is the end of the matter! I’ve wasted more than 2 hours from one person to the other saying the same thing over and over! PLEASE DO NOT GET CAUGHT BY EE!!! I’ll be advising my friends and families to Quit doing business with EE!! I can totally agree with all those who’ve given a POOR rating for this Trickery of a company! Having been a long standing customer, NEVER AGAIN!! If I didn’t have to pay a Hefty .. almost £900 to terminate my contract I’d do so immediately! I’m totally DISAPPOINTED AND DISSATISFIED WITH EE!!! Disgraceful!

DO NOT GET TRAPPED BY EE THIS CHRISTMAS
EAST LONDON SIGNAL VERY POOR
EE CONTINUE TO TRY TO PUT MY 83 YEAR OLD DAD ON A 24 MONTH CONTACT
IVE HAD TO CANCEL 2 CONTRACTS WITH A LOT OF PROBLEMS
EE REALLY DO NOT CARE ABOUT THEIR THEY HAVE CAPTURED

The whole set up of the company is set up to screw you. You buy a sim and have an issue with it and they charge you to call customer services. How long do you think they take to answer your request when you're paying them for the phone call?

Been with EE / orange for nearly 30 years never changed company’s and never will. Excellent service and lovely staff. If we get a problem it’s always dealt with professionally and quickly. Well done EE jeep up tbe good work xxxx

i have had a reply from EE about my letter from a chap called Sam sound like a nice person asking me contacted EE or go on Facebook and a superlist team will try and sort I out ,I don't need it sorting out I have detached house and I am 76 years old and very fit still doing a lot of work around my house ive got no intention of paying this small amount of money I did pay the last bill I had with a sim card and I rang them and paid for it over the phone I don't owe any money to EE as said they cut me of for no reason and if need be I have lawyer that looks after my estate and I haven't bothered to show the letter to him ps its a pity they haven't got more people like Sam working for them he seem to be a very genuine person