I would normally give Outwell 5 but my latest order it went wrong at first I was told my parcel air bed pump had been delivered. Which it had not it turned out that the courier wouldn’t skip it becau... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought an Outwell Idaho 5 Air Tent, and are happy with the product when used as a 2 person tent. The compartmentalised design is great, but I can't imagine trying to fit 5 adults into any one of th... See more
The experience was very good, but the tracking information wasn',t very clear and I didn't receive the communication for each status change. Fortunately, I received my tend and all was well. Now we a... See more
The product is great. I bought it to make up a pair. Very pleased with both. Opening it up to the seating position is a bit quirky though, but once I’d discovered how to do it, opening the folded chai... See more
Company details
Written by the company
Unforgettable Outdoor Family Moments We believe camping is for everyone and will inspire families to enjoy outdoor living. By bringing a complete range of innovative, premium equipment to the market we continuously shape the future of family camping in Europe. Taking the heritage of Scandinavian design and as the leading innovative family camping brand our knowledge and insight secures the foundation for unforgettable outdoor moments.
Contact info
Kornvej 9, DK-7323, Give, Denmark
- +45 7050 5900
- webshop@outwell.com
- www.outwell.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted
I'm really pleased with this tent. It took a while to arrive but I was happy with the fact that it's from Denmark and not China.
It's just as easy to erect as they said. Nice quality, very pleased
August 14, 2025
12V/240v Power cooler.
Bought a 12V/240v Power cooler I’ve run it on both power supplies and it works well. It’s pulled the initial temperature down from 22 oC to 6 oC quite quickly and maintained that on our car journey. It also does hot cycle and brought the temperature up to 50 oC.
The unit seems quite sturdy and not too noisy when running. Seems a good chiller and does what it’s designed to do.
August 12, 2025
Reply from Outwell
We’re very sorry for the delay with your delivery. Unfortunately, the UK customs systems experienced downtime for a few days last week – right when your order was shipped – which caused an initial hold-up. On top of that, there have been further delays at UK customs afterwards.
We completely understand how frustrating this is, and we’ve passed this on to our shipping partner to help prevent similar situations in the future.
The good news is that we can see your parcel has now reached the sorting centre in your area, and it should be out for delivery today.
We truly value your patience and understanding, and we hope that once your order arrives, you might consider updating your review to reflect your full experience with us.
Kind regards,
Team Outwell
First time buying with Outwell
First time buying with Outwell. They were excellent. Replied to my queries promptly and helped out with my delivery-time questions. And I absolutely love their products. Best in the world for camping. Happy customer :)
August 6, 2025
Quick delivery and love the Formby…
Quick delivery and love the Formby beach tent! So quick to set up and loads of space.
July 31, 2025
Put our tent up for the first time in…
Put our tent up for the first time in preparation for our first trip away and the elastic within one of the poles snapped. Customer service told us to purchase replacement elastic cord. No offer to do so themselves as a courtesy for supplying shoddy goods. My faith in this tent has been severely eroded already. Should have stuck with Vango.
July 23, 2025
Reply from Outwell
We’re truly sorry to hear about your experience. We understand how frustrating situations like this can be, and we regret that it didn’t live up to your expectations.
That said, we appreciate that we had the chance to speak with you and are glad that we were able to find a solution in the end. Your feedback is important to us, and we’re always working to improve.
If there's anything more we can do for you, please don't hesitate to reach out.
Team Outwell
The cooler works fine but …
The cooler works fine but there is some discolouration on the lid.
July 10, 2025
Reply from Outwell
Thank you for your feedback.
Our coolers are supplied with 230V adaptor and cords for EU and UK plugs.
If something are missing we recommend that you contact our customer service here: http://bit.ly/4lYrgwc
We wish you a nice day.
Team Outwell
Excellent quality
Excellent quality, easy to assemble and fast delivery. The fremount lake chairs are extremely comfortable and good quality.
July 10, 2025
Excellent quality, but disappointed
All Outwell products are of excellent quality. I have purchased 4 Tetons, two sun loungers, a camping table, two small side tables, a large camping cupboard, a cooler bag and everything is great. BUT I was very disappointed with my intermediate order - I ordered another Berland L camping table from the Outwell website, which I read was resistant to all weather conditions. When I received the table, upon opening the package, I found that it had several defects, without any damage to the packaging, which means that it was not manufactured with quality. The table top was swollen at one end, and the edge along the edge of the table was so crooked, as if it had been done by someone who could do nothing. I immediately took photos and sent them to the Outwell complaints department with a request to return the table and get my money back or a new table. They also asked for photos of the box in which the table was packed. I also sent pictures of the packaging and have been waiting for two days for them to answer me about the procedure for returning the defective product. I really like everything about Outwell and have recommended the products to many of my friends, who were also satisfied. But this time I am disappointed by the poor workmanship of the table and the slow communication with the Outwell team.
July 10, 2025
Reply from Outwell
Thank you for your review.
Nice to hear that you like our product.
In regards to the table, this has been handed over to our service team and they will come back to you asap, but they are very busy at the moment.
We will come back to you asap.
We wish you a nice day.
Best regards
Team Outwell
They dont answear my emails because of…
They dont answear my emails because of spare part for my chair. It is very very disappointed that i cannot use my chair. That is not a good customer service.
July 16, 2025
Unprompted review
Reply from Outwell
Thank you for your review.
We have checked and can see that our customer service has replied to you on the 9th of July.
We recommend that you check your spam folder as mail often end up here.
We wish you a nice day.
Team Outwell
Relatively quick delivery
Relatively quick delivery
Tracking information took a while to update
Product is a good quality
July 4, 2025
Camping bed
Haven't used product yet, but have done a quick test and looks sturdy enough. It arrived in good time and all very easy with the ordering.
June 24, 2025
Reply from Outwell
Hi Alex,
Thanks for your feedback.
We have checked tracking link and it says;
"The parcel could not be delivered as the consignee was absent."
We will send you an e-mail with further information.
Have a nice day.
Best regards
Team Outwell
Prompt delivery of our 2 chairs
Prompt delivery of our 2 chairs. As represented in online info, satisfied customer.
June 20, 2025
The product arrived and communication…
The product arrived and communication was great. Thanks
June 17, 2025
Regular updates in regards to shipping…
Regular updates in regards to shipping information from start to finish, first class and speedy delivery
June 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.