Outwell Reviews 

1,404
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of products, finding them well-made for various uses. Many reviewers highlight the quick and efficient delivery service, often noting prompt arrival even from international locations. People also commend the service for being helpful and responsive to queries, contributing to a positive overall experience. However, some customers noted inconsistencies with ordering and delivery, including unclear tracking, unexpected delays, and issues with notifications or non-receipt. Additionally, a few reviewers experienced durability problems with tents, citing poles breaking, leaks, or material weakening after limited use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers highly recommending the... See more

Delivery service

People report positive experiences with delivery service, with many customers praising the fast and quick... See more

Quality

Users describe positive interactions with quality, with many customers highly recommending the products for... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient and prompt service.... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting positive outcomes where... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would normally give Outwell 5 but my latest order it went wrong at first I was told my parcel air bed pump had been delivered. Which it had not it turned out that the courier wouldn’t skip it becau... See more

Rated 4 out of 5 stars

We bought an Outwell Idaho 5 Air Tent, and are happy with the product when used as a 2 person tent. The compartmentalised design is great, but I can't imagine trying to fit 5 adults into any one of th... See more

Rated 4 out of 5 stars

The experience was very good, but the tracking information wasn',t very clear and I didn't receive the communication for each status change. Fortunately, I received my tend and all was well. Now we a... See more

Rated 4 out of 5 stars

The product is great. I bought it to make up a pair. Very pleased with both. Opening it up to the seating position is a bit quirky though, but once I’d discovered how to do it, opening the folded chai... See more


Company details

  1. Camping Store

Written by the company

Unforgettable Outdoor Family Moments We believe camping is for everyone and will inspire families to enjoy outdoor living. By bringing a complete range of innovative, premium equipment to the market we continuously shape the future of family camping in Europe. Taking the heritage of Scandinavian design and as the leading innovative family camping brand our knowledge and insight secures the foundation for unforgettable outdoor moments.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(1,404)

308 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought an Outwell kitchen table…

I bought an Outwell kitchen table (Outwell Padres). Height adjustable. Aside from bad zippers and bad qaulity control (parts stitched backwards) an unexcusable fault with the cheap plastic height adjusters: with little pressure they drop the table. In my case it nearly dropped boiling pasta water on my kid. Very bad quality! Dangerous product!

June 12, 2025
Unprompted review
Outwell logo

Reply from Outwell

Thank you for your feedback.

We are very sorry to hear about the issues with our product.

For your information we have not have issues with this product.

We can't see that you bought the product directly from our webshop, so we kindly ask you to contact the Dealer and place a claim.

You are also welcome to send us photos of the issue and proof of purchase by filling out the contact form here.: https://www.outwell.com/da-dk/outwell-academy/kontakt-outwell

We wish you a nice day.

Best regards
Team Outwell
Per

Rated 1 out of 5 stars

I bought a Elmdale 3A tent and carpet

I bought a Elmdale 3A tent and carpet, the carpet is advertised as wall to wall, when I put it down onto the floor it is about 6-8" away from the tent walls. This created a trip hazard and is false advertising and wrong. Outwell said it is what it is and thanked me for contacting them. Very poor product and aftercare service, clearly needs a redesign to make it safe and as advertised.

June 6, 2025
Unprompted review
Outwell logo

Reply from Outwell

Thank you for your feedback.

We are sorry to hear about your experience with out product / service.

Our carpets are made to fit the exact tent and there is always space at the sides.

You are welcome to contact us at below link:

https://www.outwell.com/en-gb/outwell-academy/contact-us-webshop

We look forward hearing from you.

We wish you a nice day.

Best regards
Team Outwell

Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. I purchased 2 camping chairs one of which has a defect and they have taken weeks and weeks to respind then only offer me an £11 voucher rather than replace the defective item.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with the service from Outwell.

I was familiar with the chair which I bought from previous experience hence I am quite happy with it.
For some reason it disappeared from the market and I have found it on Outwell's website as a preorder only.
Once I preordered it, the next day I payed for it and a day later the chair has been shipped. To this day I am not sure why it was listed as pre-order. Nevertheless happy with the whole experience

May 23, 2025
Rated 1 out of 5 stars

Self Inflating Mattress

I bought a Dreamcatcher and a Nirvana, self inflating mattresses. Both now deflate over night after only three years and six trips. They were both well look after. It seems like a manufacturing fault.

May 28, 2025
Unprompted review
Outwell logo

Reply from Outwell

Dear B Evans,

Thank you for your feedback.

We would recommend that you contact the Dealer where you have bought the product and place a claim.

Then I am sure that they would help you.

Have a nice day
Team Outwell
Per

Rated 1 out of 5 stars

Dreamcatcher airbed failing

I have had 2 Dreamcatcher XL Air mattresses very expensive as they only lasted a couple of days into a week's trip such a shame work well and feel comfortable when they work

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Can't pitch the tent

The instructions make no sense so the tent is useless. What a waste of money.

May 22, 2025
Unprompted review
Outwell logo

Reply from Outwell

Thanks for you feedback.

We would like to hear from you as above isn't very specific.

Please contact us on webshop@outwell.com.

Thanks.

Best regards
Team Outwell

Rated 2 out of 5 stars

It’s a good make

It’s a good make, unfortunately being in the UK it’s taken time to get here, and we cannot trace the parcel even with the parcel force tracking number

May 13, 2025
Outwell logo

Reply from Outwell

Thanks for your review.

We have also received your mail in our customer service team and they are on the case.

We have located your package and it is on its way to you.

You will hear from our team later today.

We apologize for the inconvenience.

Best regards
Team Outwell
Per

Rated 1 out of 5 stars

Rattles like a plastic bag. In slightest breeze.

Bought very overpriced Outwell windscreen windbreak.
To say it's ridiculous is an understatement!!! YouTube show different guide ropes and already attached in videos. It rattled like a plastic bag in the slightest breeze. Poles only allow 2 inches in ground ,who ever thought that was a good idea needs to go back to the drawing board.
Avoid at all costs .... We are waiting response to get money bk. Total waste of time.

May 16, 2025
Unprompted review

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