North Oxford BMW Reviews 357

I would just like to say a very big THANK YOU to the team at North Oxford BMW especially Tobie, who was just an absolute star, I had a very bad experience with the Kia garage in Northampton and was feeling very disappointed with car sales people! But we found the Kia I wanted at North Oxford BMW and I couldn't of been treated any better than if I had been buying a brand new BMW. Which was amazing, so thank you Tobie for restoring my faith in sales and thank you to the team for just being so pleasant. I would recommend you everytime it was worth the drive there and I am so pleased with my Kia sportage :)

Just bought a new car from Aayush Khadka at North Oxford BMW

He was fantastic in helping us choose the vehicle that worked for us, selecting the specifications, and all of the options.

Communication was very fast and efficient between order and delivery

We did the handover yesterday - he was very patient in explaining everything and getting us comfortable with the new car.

Got a great price on the trade in and we are delighted with the whole experience.

I purchased a BMW with north garage recently and had some issues with a colleague from there being inconsistent and unreliable. I then rang BMW sales team to discuss my frustrations and Jack from the sales team was extremely helpful and proactive in dealing with my questions. He actually solved the issue that has been ongoing for the last few weeks in one call. Imaan from the parts team was also very efficient, understanding and lovely to speak to.

I recently had my car serviced at North Oxford Garage and was genuinely impressed with the entire experience. From the moment I arrived, everything was smooth, well-organised, and completely stress-free.

A special mention must go to Rozeena from the service team, who truly went above and beyond. She ensured everything was handled efficiently while also making me feel genuinely valued as a customer. She kept me informed throughout, answered all my questions with patience, and made sure I was comfortable with every step. It’s clear she takes pride in providing a great experience for customers. It’s not often you come across service like that.

Overall, I couldn’t be happier with the service I received. A big thank you to Rozeena and the entire team at North Oxford Garage. I would highly recommend them to anyone looking for professional, reliable service with a personal touch.

As always, an excellent service, particularly from Rozeena, who always responds quickly and efficiently to any problems or queries I have with my cars

Sales approach and process was very smooth and professional. Becky was extremely good and really was a pleasure to deal with.

The service team are superb - particularly Rozeena Ali and Tim Durkin who are always responsive, proactive and helpful.

Purchased BMW i4 from North Oxford BMW.
Met by receptionist who was very welcoming. Showroom is well set out and nice area for a tea or coffee.
Viewing and Test drive of car was arranged easily over the phone.
Met Keiran Finch from sales team he was very polite and went to test drive and answered any questions we had and explained how everything worked.
Also met his colleague Ben Upton who assisted with negotiations and very helpful with paperwork etc
Car was prepared for weekend to collection
Would highly recommended asking for them if you visit as they were both professional and had good knowledge on cars.
Full marks and excellent customer service.
10/10

Excellent service from the Service team.
Warning light issue diagnosed and the team were able to book me in very quickly and replace the faulty PCU on my vehicle.
The service provided reinforces why I use BMW Oxford always. Thanks Rozeena for all your help on getting this covered under warranty.

Rozeena is always supportive and handles everything effectively and efficiently. Great service

Purchased a new vehicle in March 2026 from Ben and Declan and their team. Vehicle had a few issues at handover that the team at North Oxford very quickly acknowledged, reviewed and apologised for. Arranged a same level loan vehicle that was dropped off at my home and then went above and beyond in their rectification of the vehicle. What started as a negative really was dealt with professionally and the surprise and delight provided was truly exemplorary. If you are looking for a new/used BMW I would recommend North Oxford BMW as we know issues occur, but it is how they are dealt with that really matter.

Repeat customer for years. The service is always good - keep you informed every step of the way. And Rozeena is a star ⭐️

Very friendly, helpful and friendly staff. Rozeena, being a regular point of contact is always helpful. She makes the whole booking/service experience look so smooth and easy. Thank you BMW North Oxford for your excellent service for nearly 16 years.

I would recommend this garage for service , MOT and car maintenance , but not sure about sales
Over the past 3 years ,I tried several times to get an approved used car form them but never worked , they didn’t have what I was looking for ,and I don’t think they put great efforts to get me what I need from other BMWs show rooms despite providing them with several selections and I’m not sure if they ever tried !
The only positive point this time was Kyla who is a new sales representative , she met me without a previous appointment when I was waiting for the MOT of my BMW to finish . She spent long time and put a lot of effort trying to help me and she was in contact with me till the last minute.
Eventually I had to travel to North Wales to get the car I wanted.

I recently had the pleasure of visiting the BMW service department, where I was assisted by Rozeena, and I felt compelled to share my experience.

From the moment I arrived, Rozeena demonstrated an exceptional level of professionalism, efficiency, and genuine care. She handled my service request with impressive attention to detail, ensuring that everything was clearly explained and that I felt confident throughout the process. Her communication was prompt and transparent, keeping me informed at every stage.

What truly stood out was her commitment to delivering high performance—not just in terms of the service itself, but in the overall customer experience. She managed everything seamlessly, balancing speed with precision, and ensuring that no aspect was overlooked. It’s clear that she takes great pride in her work and strives to exceed expectations.

Thanks to Rozeena, what could have been a routine service appointment turned into a smooth, stress-free, and even enjoyable experience. She is a true asset to the BMW service team, and I would highly recommend her to anyone looking for top-tier service.

Thank you, Rozeena, for setting such a high standard.

I booked the MOT + Service for my wife's i3 a few weeks ago. I arrived at NOG just before 10.30 for the planned 2 hour appointment. The service advisor, Rozeena Ali dealt with me efficiently and politely, taking my mobile number so I could be contacted when the car was ready. I was then away visiting a local friend for 2 hours. The call came, I walked back, the car was ready and looking immaculate after a complementary wash. I paid and then Rozeena helped me set up 'My BMW' on my phone for the i3 and also my own 420d. Great service, very satisfied.

I had a problem with my car and I was initially told I would have to wait for the next appointment that was 10 days away. I explained that I was going away and needed the car earlier plus for work and I have young kids and Rozeena came to the rescue and offered me an appointment much sooner - all was seamlessly done and my car was ready earlier than expected. Rozeena always goes the extra mile- my parents are also clients and agree. No task is too much.
Thank Rozeena for saving the day

North Oxford offers a fantastic quality of service from the first point of new or approved-used sale through to aftersales support and regular servicing. I wouldn't hesitate to take my M car there for its routine servicing requirements, knowing that it's in the best hands and knowing too that the pricing is proportionate and clearly explained. Rozeena Ali is an expert advisor, incredibly knowledgeable about all mechanical aspects of my car. Always responsive and accommodating when arranging appointments, Rozeena also ensures a first-class experience on the visit itself, keeping me updated about progress and collection arrangements. I wouldn't hesitate to recommend North Oxford, whether you're seeking a new car or looking for bespoke regular servicing. Five stars, without doubt.

Simply put it’s exactly what you expect from a BMW dealer. Can’t fault them from start to finish. They made the entire process easy and going the extra mile when needed. The staff were excellent especially Charlotte for staying late and going through the new car to make sure I understood every button. Would buy from them again

I’ve had my car serviced at BMW North Oxford a few times now and have always had a really positive, stress-free experience. The team are friendly and efficient,
Rozeena in particular has been super helpful—she’s organised, attentive and keeps things running smoothly. Thank you again!