Paneco.com Reviews 51

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered a product by mistake and they reverted within 5 minutes with the correct one. All through their website using a refund and rebuy code. Did not affect my delivery date as well. Very innovat... See more

Company replied

Rated 5 out of 5 stars

Their alcohol selection is fairly priced, and have a wide variety - some of which is not available at other shops (Previously managed to get Blanton's whiskey only from them in Singapore). Their proce... See more

Rated 5 out of 5 stars

A grade people, top notch service and prices to beat. I had to order some, and by some I mean a truckload of, liquor for a party. I couldn't get all of my requirements, due to limited stock a... See more

Rated 5 out of 5 stars

Called Paneco's hotline to ask for wine recommendations; specifically Merlot. The service staff over the phone was very patient, listened and understood my request very well. The wine recommendations... See more

Company details

  1. Liquor Store

Information provided by various external sources

Paneco.com is an online liquor store delivering top alcohol brands with FREE next day delivery at the best prices in Singapore. Enter Now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51 reviews

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Rated 1 out of 5 stars

Poor customer service

Ordered from 6 bottles from their website and never received them. Called customer service twice to check and never received any followup. 3 emails to CS left unanswered too.

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Wine Recommendation

Called Paneco's hotline to ask for wine recommendations; specifically Merlot. The service staff over the phone was very patient, listened and understood my request very well. The wine recommendations were spot on. Very impressed by the level of knowledge service staff displayed, and the quality of service. ordered the Jean Leon 3055 and Principi di Butera.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

A grade people, top notch service and prices to beat.

A grade people, top notch service and prices to beat.

I had to order some, and by some I mean a truckload of, liquor for a party. I couldn't get all of my requirements, due to limited stock and placed a call. Andrew was there to assist, and boy did he assist?
He made some recommendations, and asked about my requirements, making some real time, on-the-fly changes, to enable me to proceed with my order.

In the first place, I chose Paneco due to the great prices that were offered, and I was further delighted by the service and professionalism.

Highly recommended!

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

Top-notch service and choices available

Their alcohol selection is fairly priced, and have a wide variety - some of which is not available at other shops (Previously managed to get Blanton's whiskey only from them in Singapore). Their processing of orders and delivery service is fast. Customer support is top-notch and one of the best "online" I've come across. Ordered multiple times from them.

October 15, 2019
Unprompted review
Rated 5 out of 5 stars

Great service and selection

Great service and selection. Delivery was prompt and bottles were packed well so no fear of anything breaking! Will be using Paneco for all our liquor purchases from now on!

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

The prices are reasonable and the…

The prices are reasonable and the delivery service is excellent. So far very reliable and trustworthy. I'm a bit concerned about credit card number being intact. Any protection that my account from being hacked.

August 21, 2019
Unprompted review
Rated 5 out of 5 stars

Many items no stock

Many items no stock. Must wait long long. Please replenish fast. Hate to jump ship.

August 20, 2019
Unprompted review
Paneco.com logo

Reply from Paneco.com

Hi Mr Tay,

Thanks for your feedback. Could you let us know which specific products are you looking for?

Rated 5 out of 5 stars

Perfect Exchange Polixy

Ordered a product by mistake and they reverted within 5 minutes with the correct one. All through their website using a refund and rebuy code. Did not affect my delivery date as well. Very innovative and hassle free.

Great prices too and a large catalogue compared with their competitors.

Will recommend you try Paneco.

August 17, 2019
Unprompted review
Paneco.com logo

Reply from Paneco.com

Hi Mukesh,

Thank you for your kind review and your business. We hope to hear from you again soon.

Rated 5 out of 5 stars

Paneco is by far the best alcohol…

Paneco is by far the best alcohol delivery service in Singapore with its wide selection of products with very competitive prices.The delivery is always prompt and they will go out of their way to meet your delivery timing. Will definitely be ordering more from them soon.

July 9, 2019
Unprompted review
Paneco.com logo

Reply from Paneco.com

Hi Christopher,

We are pleased that you like our service and will keep our selection wide and prices super competitive.

Rated 5 out of 5 stars

A little hiccup but Andrew was helpful

There was a little hiccup with regards to delivery that stretched beyond 3 days, but Andrew was helpful and the delivery guy delivered as promised. Thank you

April 29, 2019
Unprompted review
Paneco.com logo

Reply from Paneco.com

Hi Toni,

It is our pleasure to serve you and we hope that we have the opportunity to do so again in the future.

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