I have been using Passpack since 2012. They not once have had any major security breaches to my knowledge. They weren't foolish enough to provide a browser plugin like some other password manager site... See more
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See what reviewers are saying
Passpack makes keeping all my passwords and other important information secure and easy to access. I like that I can log into a website from Passpack and then copy and paste the password. The only thi... See more
Company replied
The trust and security are the main characteristics that I make recommendation Passpack for my colleagues. You can create many passwords groups. Besides, you can create new fields in according... See more
Company replied
Easy to use, easy to access and share passwords. The notes feature is useful for storing additional info about websites and accounts. Password generation is also handy. And I like that Passpack encryp... See more
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Company details
Written by the company
Passpack is the Team Password & Credentials Manager for every business: A mission-critical solution built for secure Team & Role access management and productive collaboration, yet easy and versatile for everyone to use. Passpack delivers a compelling value proposition for businesses as a platform-agnostic solution, access account credentials from anywhere, on any device with secure cloud syncing, offering highly secure, organization-wide online password & credentials management. Enhance company defenses against cyberattacks with end-to-end encryption and organize your library of digital credentials, PINs, registration codes, account numbers, and certificates in a central repository that can be updated in real time and shared among trusted individuals. Use the administrator controls and reporting for audit and compliance requirements. Make onboarding easy using the API integration.
Contact info
United States
- support@passpack.com
- www.passpack.com
4.2
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The product just works
October 31, 2024
Reply from Passpack
Hi Gary, thank you for your feedback, functionality alongside ease of use and security is our DNA.
Best regards,
Decker G
Team Passpack
Passpack is reliable and easy to use
Passpack has been a reliable means of securing and organizing my passwords for years, and with the new UI, it's easy to copy/paste and gain access to your accounts on any computer.
September 24, 2024
Reply from Passpack
Hi Scott, many thanks for taking the time to provide your important feedback. Your experience is our focus every day.
Best regards,
Decker G
Team Passpack
Contacted customer service via email…
Contacted customer service via email several times without a response.
September 18, 2024
Reply from Passpack
Hi Tony, I do see back in August 2021 that you had sent in tickets to our support desk and apologize that your issue was not fully resolved to your satisfaction at that time. We are dedicated to providing excellent customer service. Please contact us at support@passpack.com for any assistance with your account.
Best regards,
Decker G
Team Passpack
Great web application
Great web application. Would love to see an mobile ios app as well.
September 18, 2024
Reply from Passpack
Hi Muhammad, thank you for your feedback, we do have a native app planned for this year. More information will be provided in our Insights Newsletter.
Best regards,
Decker G
Team Passpack
DO NOT TRUST THIS SITE !!
Do not trust this site in any way. My passwords from V7 have all disappeared. I have not received an email to switch from the old system to the new one. I will sue this company and go to court. My e-mails are no longer answered either. Be careful where you store your passwords.
August 12, 2024
Unprompted review
Reply from Passpack
Hello There, to clarify you were informed for three months from March 17 2023 with a clear notice in the App to see every time you logged that V7 was being deprecated. Further, at cost to Passpack, V7 was kept open for a further 6 weeks to July 31st with the payment of an emergency access fee. This was a successful transition for our valued customers.
We have responded to you messages in support@passpack.com clearly stating that V7 has been fully decommissioned, No-One, including Passpack employees, can access old V7 customer information.
Best regards,
Decker G
Team Passpack
Its impossible to find where we can…
Its impossible to find where we can change our billing details including credit card.
May 28, 2024
Reply from Passpack
Hi Mark, sorry to hear you had this issue, it should be clear under. settings./billings. Please contact us at support@passpack.com if. you need further assistance.
Best regards,
Decker G
Team Passpack
Great application for keeping different…
Great application for keeping different URL and password.
May 28, 2024
Reply from Passpack
Hello There, thank you for your feedback. There is no limit on the number of passwords and URLs you can record in your account. Continue to enjoy.
Best regards,
Decker G
Team Passpack
Great password protection service
I appreciate the ease of use and the functionality. I have not experienced a single issue with passpack and have been using it for years now.
May 28, 2024
Reply from Passpack
Hi Michael, your experience is our every day goal, thank you for your feedback.
Best regards,
Decker G
Team Passpack
Dependable site
Dependable site, easy to use. I've had a couple of incidents when the packing phrase did not appear after the login, but I contacted Support and they were able to help me in short order.
May 28, 2024
Reply from Passpack
Hi There, thank you for your feedback, we know prompt response to customer matters is extremely important and your input is very helpful.
Best regards,
Decker G
Team Passpack
great tool secure and simple to use do…
great tool secure and simple to use do need to get a app version for phones
May 28, 2024
Reply from Passpack
Hi Robert, thank you for your feedback, very helpful. We have the release of a mobile app in this year's development schedule.
Best regards,
Decker G
Team Passpack
Passpack serves me well
I’ve used Passpack for over a decade personally and in my business. It is an integral part of my IT and it serves me very well.
May 28, 2024
Reply from Passpack
Hi There, thank you for your feedback and loyalty to Passpack. being part of everyone's SOP is our intent.
Best regards,
Decker G
Team Passpack
Disappointed
Complicated, unintuitive UI.
Poor help during transition to new version.
Disappointed.
May 28, 2024
Reply from Passpack
Hello Jacques, thank you for your feedback and for sure want your disappointment to change positively. We have a major new release on the UI/UX coming soon. We apologize for your experience during the transition to the new version that was specific to language issues in notes. We did invest heavily in customer support helping thousands of customers during that period. We will welcome your views on the new UI/UX when released at feedback@passpack.com.
Best regards,
Decker G
Team Passpack
Passpack works good.
May 28, 2024
Reply from Passpack
Hello. There, thank you for your feedback.
Best regards,
Decker G
Team Passpack
There should be an app for it unless it…
There should be an app for it unless it could not be safe.
May 28, 2024
Reply from Passpack
Hello Farzan, thank you for your feedback, ease of use without compromising security is our DNA. We do have the release of an app in our 2024 dev schedule.
Best regards,
Decker G
Team Passpack
Make a app for mobile
May 28, 2024
Reply from Passpack
Hi Leon, thank you for your feedback, we do have this on our dev schedule this year.
Best regards,
Decker G
Team Passpack
Reply from Passpack
Hello There, thank you for your feedback, safety (security) and ease of use are always our absolute priority.
Best regards,
Decker G
Team Passpack
Horrible
Horrible. I was a member for about two years and renewed my subscription when a few months later they changed the platform with no notice. Suddenly I could not retrieve any of my password information. Everything I had put in the system was blocked. There were no responses to my emails, no support, and no way to contact them. At one point they said they would help me, and then there was no action. They kept my money and I had to start over with over 100 passwords. I finally heard from them a year later when they wanted me to renew again! What a nightmare.
Update: Your response to me is simply untrue. If you look at many other customers during that time, you will see the same thing. Repeated attempts to contact you yielded no answers or support. Attempts to reach you over weeks were ignored. New purchasers should be warned. I have never rated a business this way but I feel that you are not being truthful. I hope that your customer service has improved for the sake of your new clients.
May 25, 2024
Reply from Passpack
Hello Danielle, we are. sorry you cancelled your subscription in May at the auto renewal date. We had no communication prior to that date that would have stopped that occurring. Our support desk is open 24/7 and our standard is to reply to all messages within 24 hours. We received your message in our support desk concerning your issue on September 3rd last year at 12.38pm and responded on September 4th at 08.26am asking for more information so we could help. Unfortunately we never received that further information that was requested. As regards the release of the updated V10 product in February 2023 there was an in app letter from the CEO explaining the change. As a current user this would have had no access impact on you and certainly not the issue of not seeing your passwords in September 2023.
Best regards,
Decker G
Team Passpack
Hello Danielle, we are sorry you feel that way. We work tirelessly to give our customers the best possible service at all times. There can be exceptions outside our control. The facts shared before were and are true.
Best regards,
Decker G
Team Passpack
Very usefull and easy to use
Very usefull and easy to use. Gives security against intruders and peace that you will never los your important info
April 30, 2024
Reply from Passpack
Hello Carles, your feedback is appreciated, security and ease of use are top of mind for the team at all times.
Best regards,
Decker G
Team Passpack
I like how easy to use passpack
I like how easy to use passpack, however the browser must always be in max mode(full screen) if not I cant see detail of item I clicked, would be great if passpac support common window mode. linux pop os have tile mode which I often use.
April 30, 2024
Reply from Passpack
Hi There, thank you for your feedback, we continue to look at UI/UX improvements and have noted your comments.
Best regards,
Decker G
Team Passpack
Easy, affordable and user-friendly
I love how easy, affordable and user-friendly Passpack is!
April 30, 2024
Reply from Passpack
Hi Camille, thank you for your feedback, it's very important to us and look forward to continue delivering this level of satisfaction.
Best regards,
Decker G
Team Passpack
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