I have been using Passpack since 2012. They not once have had any major security breaches to my knowledge. They weren't foolish enough to provide a browser plugin like some other password manager site... See more
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See what reviewers are saying
Passpack makes keeping all my passwords and other important information secure and easy to access. I like that I can log into a website from Passpack and then copy and paste the password. The only thi... See more
Company replied
The trust and security are the main characteristics that I make recommendation Passpack for my colleagues. You can create many passwords groups. Besides, you can create new fields in according... See more
Company replied
Easy to use, easy to access and share passwords. The notes feature is useful for storing additional info about websites and accounts. Password generation is also handy. And I like that Passpack encryp... See more
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Company details
Written by the company
Passpack is the Team Password & Credentials Manager for every business: A mission-critical solution built for secure Team & Role access management and productive collaboration, yet easy and versatile for everyone to use. Passpack delivers a compelling value proposition for businesses as a platform-agnostic solution, access account credentials from anywhere, on any device with secure cloud syncing, offering highly secure, organization-wide online password & credentials management. Enhance company defenses against cyberattacks with end-to-end encryption and organize your library of digital credentials, PINs, registration codes, account numbers, and certificates in a central repository that can be updated in real time and shared among trusted individuals. Use the administrator controls and reporting for audit and compliance requirements. Make onboarding easy using the API integration.
Contact info
United States
- support@passpack.com
- www.passpack.com
4.2
Great
136 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Passpack
Hi Jesse, thank you for taking the time to log the review and we hot the right "notes". We will strive to continue to do so with the objective of exceeding expectations.
Best regards.
Decker G
Passpack Support
Reliable and Trustworthy
Passpack has always performed as designed and expected. I have been a user for many many years
November 1, 2023
Reply from Passpack
Hello there, many thanks, we are very focused on continuing to provide the quality of product and service you expect.
Best regards.
Decker G
Passpack Support
Great experience with Passpack!
I've been using Passpack for more than a decade now, and it has always been useful and reliable for me. I can suggest it because it's a good price for it's value.
November 1, 2023
Reply from Passpack
Hello Flavio, we greatly appreciate your feedback and being a loyal customer. We continue to provide the right password management tools for the best value.
Best regards.
Decker G
Passpack Support
I've been using this since over 10…
I've been using this since over 10 years. It's great for our need, although the pricing model recently changed an other solutions seem attractive now.
There used to be some JS to help use the credentials in the very first versions, but I understand this was a closed feature by the browsers for security reasons. Some competitors have browser Add-Ons that could be useful, but I haven't tried them.
A few bugs reported to Passpack have never made it to a fix, so here is at least one : when using a Yubikey to login, you should wait patiently and refrain from typing the Enter key, as the Yubikey already has sent one. Doubling the Enter key leads you in a frustrating nowhere. I have to tell all my employees who otherwise complain that Passpack doesn't work. Converting to a more standard use of Yubikey for 2FA would also be a neat evolution, but I must say support for Yubikey was a deal winner for Passpack at the time.
November 1, 2023
Reply from Passpack
Hello Marcel, many thanks for your valued feedback. Security has always been our top priority and always will be. We have a number of new features in the development schedule, and providing the best value is our every day goal.
We have seen a non security bug with the Yubikey, which is being resolved. We have none logged but if you are aware of other functional issues please let us know at support@passpack.com. If there are any they will be immediately handled.
Best regards.
Decker G
Passpack Support
Reply from Passpack
Hello Martin, thank you for taking the time to place the review and that Passpack is working well for you. We do recognize the need to have a mobile app for certain functions. This is on our dev roadmap for next year.
Best regards.
Decker G
Passpack Support
Reply from Passpack
Hi Rob, many thanks, great to hear from you and, indeed, that is the goal - also we allow unlimited number of passwords in a single license account.
Best regards.
Decker G
Passpack Support
Sometimes It Is impossibile to login or…
Sometimes It Is impossibile to login or un pack passwords
November 1, 2023
Reply from Passpack
Hi There, we are sorry you have experienced some login issues, as expected this is a very secure process with encryption keys. Please send us a ticket to support@passpack.com with some detail of the issue you are seeing and we will assist as best we can.
Best regards.
Decker G
Passpack Support
Reply from Passpack
Hi Dave, many thanks, terrific to hear your feedback, we are constantly seeking to improve on the ease of use front. Also appreciate your comment about a mobile app, we do have this on our dev schedule next year.
Best regards.
Decker G
Passpack Support
quickly addressed the issues
October 10, 2023
Reply from Passpack
Hi There, thank you, the quality of our customer support is so important and always a top priority.
Best regards.
Decker G
Passpack Support
Very Happy thank you
October 10, 2023
Reply from Passpack
Hi There, many thanks, "Happy" is our every day goal!
Best regards.
Decker G
Passpack Support
Other than paying for what was once…
Other than paying for what was once free, the transition seems seamless. I only use this in it's very basic form but I can see where businesses and power users will find the new features very useful.
October 10, 2023
Reply from Passpack
Hi Michael, thank you for providing the feedback. We do have an ongoing development path to provide enhanced features. We hope that for your own use you find real value. If you did need to scale from a single license in the future it is very easy too do so.
Best regards.
Decker G
Passpack Support
I have been using PASSPACK Free for…
I have been using PASSPACK Free for several years and found it great. When PASSPACK paid program was released, I have been immediately ok to pay to keep my PASSPACK. I would recommend it to anyone as it efficient and you would never loose or forget a password.
October 10, 2023
Reply from Passpack
Hi Philippe, many thanks for taking the time to provide your comments and appreciation of the value provided. We are very focused on continually improving.
Best regards.
Decker G
Passpack Support
Cheap and perfect for my needs
October 10, 2023
Reply from Passpack
Hi There, perfect is what we are always striving for! Terrific to hear you are happy.
Best regards.
Decker G
Passpack Support
I try desperately to get support from…
I try desperately to get support from you for a PW recovery - but got zero support - nothing other then saying : it’s my responsibility to figure it out. And yet the company proudly takes my money!! So if I do not get support to retrieve the pw or help setting a new one up -and not losing my passwords from the version 7 - then I will cancel my membership immediately
October 10, 2023
Reply from Passpack
Hello Wolf, there must be a misunderstanding here, your last message to our customer support team was on June 13th and we replied on June 13th. As there was no further communication we believed the issue had been resolved. Noting that we clearly communicate the importance of safely retaining your encryption key which is fundamental to the product security. The customer support team will of course follow up and do all we can to help if it is at all possible.
Best regards.
Decker G
Passpack Support
I have used Passpack for years
I have used Passpack for years both personally and professionally. it does everything I need and then some!
October 10, 2023
Reply from Passpack
Hi Shannon, many thanks for providing your feedback. We are committed to adding to the "some" as we move forward.
Best regards.
Decker G
Passpack Support
I had used the free version for…
I had used the free version for numerous years. When they went to the newer version which was no longer free, I felt that a yearly cost for individuals at $18 was worth it! The support I received for conversion to the v10 was great!!
October 10, 2023
Reply from Passpack
Hi there, that is super to hear, we are committed to providing the highest quality product and service at the most economical cost. Your comments on the customer support front are also much appreciated, we will let the team know!
Best regards.
Decker G
Passpack Support
I would give it five stars if I could…
I would give it five stars if I could sort my passwords better, they aren’t in perfect order. Also, the back up is very clunky the way it comes out in the CSV file.
October 10, 2023
Reply from Passpack
Hello Rob, many thanks for your feedback, we will pass on your issue to technical and look to follow up with you through customer support as appropriate. Best regards.
Decker G
Passpack Support
Would’ve been 5 had the migration to…
Would’ve been 5 had the migration to your new platform been smoother. Hopefully there isn’t another breaking change migration like it again! [updated to 5 stars given confirmation of no breaking changes again]
October 9, 2023
Reply from Passpack
Hi There, many thanks for the feedback. We are sorry that the migration was not super easy, it was a unique situation where we moved to a different technology platform. No more migrations like that for us or you!!
Best regards.
Decker G
Passpack Support
A solid 10! Have been using them for many years and…
Have been using them for many years and their new format is great! Would recommend them to anyone!
October 10, 2023
Reply from Passpack
Hi Tim, many thanks for your feedback and being a loyal, valued customer. We are committed to providing a great product with outstanding service.
Best regards.
Decker G
Passpack Support
When I had to transfer from version 7…
When I had to transfer from version 7 to the latest, the auto convert didn't work and I lost all my 10+ years of notes! Also the name and password got reversed. What am I to do?
Please contact me and help!
June 1, 2023
Reply from Passpack
Hello Roger, sorry that you encountered some issues with the migration, we will contact you from customer support and do all we can to help you.
Best regards.
Decker G
Passpack Support
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