Paypal Reviews 

41,764
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,776 reviews, most reviewers were let down by their experience overall. Consumers frequently complain about unhelpful customer service agents and automated systems that make it nearly impossible to reach a real person for assistance. People also struggle extensively with unexpectedly frozen accounts, delayed payments, and major difficulties resolving fraudulent charges or getting fair refunds when things go wrong. Some reviewers were happy with swift resolution processes when straightforward transactions went smoothly and payments arrived on time. A few consumers noted that specific payments or standard returns were processed successfully according to stated policies without ever requiring direct phone contact or lengthy follow-ups.

What people talk about most

Payment

Reviewers express deep disappointment regarding payment processing, frequently reporting unexpected fees,... See more

Customer service

People report negative experiences with customer service, expressing deep frustration over unhelpful agents... See more

Refund

Customers consistently note negative experiences with refund processes, highlighting long waiting times,... See more

Service

Customers reported deep dissatisfaction with service, describing it as an absolute joke and the worst... See more

Product

Users describe negative interactions with product purchases, highlighting persistent frustrations regarding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Paypal Synchrony card missing from account since GUI update about 6 weeks ago. Support useless, and keep getting redirected to AI bots. Worst experience with cards and similar services ever. I will be... See more

Rated 1 out of 5 stars

I used to use PayPal all the time. Originally I was happy thinking that PayPal was a means of security, acting between me and my card, a kind if safety net... PayPal are completely useless. Anoth... See more

Rated 1 out of 5 stars

We somehow were tricked about an ONGOING subscription to Wheels of Grace magazine. We had tried to make a prison inmate's life better by sending it to him. We thought it was for one year. However, de... See more

Rated 1 out of 5 stars

I was tricked by a company online, and i always trusted paypal (for over 24 years) as they always got to the bottom of the fraud and recovered my money,then about 8 months ago i was ripped off. I ha... See more


Company details

  1. Payment Service
  2. also in
  3. Financial Consultant

Information provided by various external sources

PayPal giver dig mulighed for at sende penge til alle med e-mail. PayPal er gratis for forbrugere og virker problemfrit med dit eksisterende kreditkort eller checkkonto. Du kan betale gæld, låne kontanter, dele regninger eller udgifter med venner uden at skulle finde en pengeautomat eller dit checkhæfte.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

42K reviews

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No recent history of asking for reviews

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Replied to 0% of negative reviews

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1.4

All reviews

(41,764)

6,492 reviews in the last 12 months

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digital

Rated 1 out of 5 stars

This organization is criminal putting…

This organization is criminal putting every agreedment, they even put imaginary agreedments because they even steal your money, 3 years ago i got scammed with $500 usd and they never penalized the scammer and they charge my account to -$500 in balance, they put negative the balance wich when i call a supervisor he fixed the balance and told me that i dont need to pay anything, past week i sold a digital good and paypal stole the money directly, call 4 times and they said i need to pay the amount of -$350 wich is not true because my balance was fixed and the supervisor itself told me i dont need to pay. I tried the 4 times to contact a manager or supervisor and they wont transfer because they say so, i threat them to sue them and they dont care and hang up you. I lost my digital good because i sold it to the customer without recieving any money back

You cant even close your account because i have a "debt" wich is imaginary and cant do anything, its been more than 8 days without getting the money back

I been using paypal since 2017 and i never had this damn problem. Is not the first time they steal more than $600 usd to me i dont recommend using this platform, they are bunch of criminals, sadly the banks entities wont do anything because they benefit from it

December 8, 2022
Unprompted review
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Rated 1 out of 5 stars

I bought an xbox 12 month gold live…

I bought an xbox 12 month gold live from CDKEYS. They sent me 4 digital codes that did not work. I texted the company who did nothing for me.
I notified PayPal and they said that I did not need to contact the company any further and would refund me.
Paypal did nothing of the sort and said I got the product delivered to me. Paypal is worthless and did nothing for me. I'm canceling my account.

August 29, 2022
Unprompted review
Rated 1 out of 5 stars

Looking at all their other reviews

Looking at all their other reviews, I see bothering to chip in with yet another 1 star scathing review is almost entirely pointless.

For like 15 years I used Paypal, the first 5 years or so as a buyer, so they probably didn't make huge sums out of me. For 5-8 years, they made STUPID money skimming 20 pence and 3% of all my sales on eBay (I sold digital goods, so 20 pence by itself was like 15%).

Upon having my account closed I tried to calculate how much Paypal made out of me as an eBay seller. The amount is somewhere in the region of £25,000.

Around a year after eBay have their own system and aren't reliant on THESE ABSOLUTE SCUMBAGS, my account is closed permanently.

To be "ABSOLUTE SCUMBAGS", when your competition is eBay is... comical. It's insane.

I truly believe there exists some combination of words. There must exist certain words in a certain specific order that can explain all of this, but with Paypal crushing eBay in a battle of scummy crappy companies, I just won't ever seem to find them.

August 25, 2022
Unprompted review
Rated 1 out of 5 stars

Archaic trolls. It's never been smooth with them. Ever.

These trolls placed a client's payment to me on hold because I deliver my services digitally instead of with a carrier like UPS, FedEx, etc. They need to "verify" that I delivered the services I had been paid for. Anywhere else (in 2022 digital up to date financial land,) a bank would contact the payer, not the payee, to confirm that a transaction was legit. If there's a suspicious transaction using my credit or debit card, I get a call or a text. These trolls instead contact ME and demand to know if I deserve to be paid. What a convoluted backward sluggish system. If my client had told me they intend to use Paypal to pay me, I would have asked that they write s check instead. Paypal has nearly always found some s**t way to hold my money and make me jump through hoops to get paid. Then the criminals have the nerve to charge me a "service" fee. Yes, a fee for keeping me from getting paid. I wonder how they profit from that? How much per year do these scum make in interest on funds placed on hold? Use some other up-to-date platform instead.

August 12, 2022
Unprompted review
Rated 2 out of 5 stars

Fraud protection? More like "protecting frauds"

I must say PayPal was my favorite payment system. I always felt safe to use it as they offer easy payment management using many different credit cards, bank accounts etc. Almost 7 years I was happy with their payment service. However, "customer service" was a different story. I bought a digital subscription from a seller who promised 6 months of subscription. The subscription was cancelled only after a few days. The seller never responded to my requests. I reported fraud to PayPal and provided the proof of purchase, item description and communications with the seller. First PayPal asked me to return the product and show the proof of shipment. It was a digital item received in email, no physical item to ship. The phony seller knew his game. There was no human interaction. PayPal refused my claim. I contacted PayPal again and explained the situation. They rejected the claim once again saying "your purchase is not protected under our user agreement". I was frustrated to see that PayPal would rather team up with the swindler to make more money. Of course, fraud sellers and PayPal would make a great team. If you are liking PayPal so far, probably you never had to interact with their customer service.

June 18, 2022
Unprompted review
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Rated 1 out of 5 stars

Worst customer support when it comes to…

Worst customer support when it comes to digital payment services . Their support stuff sometimes don't even understand what problem you have . Such unbelievable unqualified staff . If you make an error they can't fix it . You need to fix it yourself . So terrible , i would not recommend to make any mistake with paypal or you'll have some nerves to burn.

March 25, 2022
Unprompted review
Rated 1 out of 5 stars

Paypal will ruin your life, DISGUSTING TRASH COMPANY

Like this review, if ure on the same ship with me. Canceled my study because of this company

Paypal will ruin your life by allowing scammer chargeback the sellers, especially digital service seller. No matter how good your evidence and your response is, just accept ur fate if someone chargeback you.

Paypal also ruin your life by permanently limiting your account without reason. This thing will happen suddenly, and if there is a balance inside ur paypal account it will be locked for 180days and allowing the buyer/sender to chargeback u freely.

Summary :
- DO NOT USE PAYPAL
- DISGUSTING THIEVES COMPANY
- MESSING PEOPLE LIVES AROUND THE WORLD

January 16, 2022
Unprompted review
Rated 1 out of 5 stars

Very bad customer service always taking…

Very bad customer service always taking the merchant side customer has no say in anything ask to send screen shot as proof for digital goods not received but then refuse the evidence saying its not good enough thevies that's what pay pal are robbing tramps also they have advisors who can not speak English how are you supposed to communicate with a company like this

November 19, 2021
Unprompted review
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Rated 1 out of 5 stars

New Businesses STAY AWAY

If you want to start a new business, stay away from PayPal. £2200 monthly withdrawal limit placed on my account, which is fair enough to protect buyers. But 2 months have passed, I have zero complaints or refunds and they still won't lift the limit. Also, the FEES are REALLY HIGH. I am ditching PayPal and just staying with STRIPE. Much better solution for business, payments drop in your account automatically after a week, no need to flag the order as shipped (I sell digital products), an NO HOLDS! I'm sure Apple Pay and Android Pay will take over as the preferred method which Stripe support anyway. I'm heading over to their reviews now to leave a 5 star rating. PS I sold a car once and when I was in China on business, PayPal refunded the buyer with no warning what so ever!! ZERO STARS

November 14, 2021
Unprompted review
Rated 1 out of 5 stars

Impossible to get a refund

Impossible to get a refund. When contacted by phone paypal told me to escalate the claim and then promptly refused my claim because they didn't receive the necessary documentation. Something they "forgot" to tell me about. It's all rigged up so that they never lose, only the customer. Also when trying to get a refund for a digital purchase, they demand me to upload tracking information for the return to seller, something that is impossible to fullfill with an digital purchase. When contacted they just give you no real answer or help to correct this. I give up.

October 18, 2021
Unprompted review
Rated 1 out of 5 stars

Deserves Less Than 1 Really

I would give it less than 1 if I could. I’ve asked for help to get into my account but haven’t gotten an answer and I’m still locked out of my account. For some reason it won’t send the code to my phone no matter how many times I try. Also, digital service is nonexistent

September 15, 2021
Unprompted review
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Rated 1 out of 5 stars

International Digital Nomad

I am a digital nomad. I work 100% online as a freelance designer. I travel frequently, especially in Mexico and Central America. I get locked out of my US PayPal business and personal accounts frequently, simply because I access my account from foreign IP address. I am a US citizen who owns a US business, paid by businesses in the US, in US dollars, to a US bank account. I've been with PayPal for 9 years. If you want to say "I've never a problem with PayPal," you need to wake up and read these comments. For nine years, I didn't have a problem with PayPal, either. Trust me, your time will come, and when it comes...it really comes. Ironically, the only time Paypal worries about my identity is when I transfer money to my bank account. I am free to make purchases all day long. When I called PayPal Customer Service recently from Mexico, PayPal CS literally told me to "open a PayPal in Mexico"--kind of hard to do when my business isn't Mexican, I own no property in Mexico, and I don't have (or need) a Mexican bank account.

June 10, 2021
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service

Abysmal customer service. I purchased a digital product that was never sent to me, and was denied a refund on the basis that "the seller provided proof that the item has been shipped to your shipping address". No amount of pleading with Paypal's support agents to apply some basic logic seemed to work. Absolute joke of a customer experience.

June 2, 2021
Unprompted review
Rated 1 out of 5 stars

A company Digital River Ireland Ltd was…

A company Digital River Ireland Ltd was stolen money from me. Many people were in the same situation and asked to PayPal to block this company activity. PayPal ignored them. I opened a case, but they closed it and did nothing. Obviously they have a deal with Digital River Ireland Ltd and get a percent of the stolen money.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

This is the worst company to deal with

This is the worst company to deal with. I've been invoicing clients for years via We Pay and Joist. PAYPAL, is monopolizing the digital pay trade and bought we pay. So for years with no issues and nothing but great customer reviews Paypal locks my account stating they see unusual growth. ..... my business grows and I am at fault. Now for 5 days I can not invoice or receive money. Paypal also has money that people have paid me for services done and will not release it until I've verified my business, which I have with many documents.

If there are this many issues I belive we should all file a class action . They basically told me there is nothing I can do and the CXR that I finally spoke to from India launched and kept repeating the same thing and didn't understand . And now my business that I've worked hard to make is loosing money daily.

I've file IRS docs , pics of us on site working and many invoices and still nothing. When I told them I would be closing my account when they
"resolved " this issue they didn't care. Of course I can't harm a billion dollar crook but we all can if we do a class action lawsuit or all at once stop using the service

I thought this was a great integration, but I was wrong and paypal does nothing to resolve problems .

Also I had to re write this review several times because they also violate free speech

March 27, 2021
Unprompted review
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Rated 1 out of 5 stars

Avoid at all cost if you are selling…

Avoid at all cost if you are selling digital goods

They won't consider your proofs as valid if you are selling digital goods, also their seller protection is nonexistent on digital goods if the person decides to scam you he can do it in 2 minutes.

Also, they reserve the right to freeze your account and hold the payment for a half-year without providing any explanation, highly do not recommend this site.

March 23, 2021
Unprompted review
Rated 1 out of 5 stars

Big Scammer

PayPal is such a big scammer. never fulfilled seller protection. If we are selling digital products which is send to the buyer immediately and after the used buyer says I never received the item. then, PayPal refunded to the buyer without looking into the case.

March 8, 2021
Unprompted review
Rated 1 out of 5 stars

Despite how bad Paypal is

Despite how bad Paypal is. As long people use it, this company will keep exist.

They also terminated my account after 7 years for selling some digital products, Which does not violate the "TOS" but they still banned the account after 2 years of selling those products. Seems like they decide on a whim, or flip a coin whenever they ban someone for no reason

Paypal is ruining a lot of business for no reason now days. It became such a bad company, i suggest you stay away from Paypal, as a seller!!

Paypal now running a legit ponzi scheme. This company has became a fraud now!

I now have 60k$ locked in Paypal

February 16, 2021
Unprompted review

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