PC Garage S.R.L. Reviews 

I bought a dishwasher, it came with a defect ( the water was leaking ). When I called the customer service they replied with a long set of instructions... they were not helpful at all when it comes to respecting the warranty.
It is clear that they are only helping until you buys something, but when you need support in case of a defect they give you a set of instructions, send a mechanic and your are the one who need to handle basically everything without any support.
Bad experience!
It's better if you buy from other sites like Emag, Altex, Cel etc. The support if way better for those sites.
Avoid PC Garage as much as you can!

Its a perfect company. Recieved a cpu that was DOA. Contacted them, they told me to send it back. Not a day passed they told me it was damaged and replaced it with a new one. 10/10 customer service

Bought a set of keyboard + mouse and arrived with the mouse been broken and I ask to return it, this is the first time I was asked to call a courier and pay for the transport. (Ben "huh" meme)
I mean why are those people even hired for? if they are so lazy to give a call and take responsibility to pay for their mistakes. (Humans makes mistakes right but at least take reasonability maybe?)
So, disgusting to have human interaction with those kinds of people, might be better to have AI and just lay off the lazy people.
Me personally I would avoid them and buy from another store in the future.

When you pay 2k euros for a product, you expect to get decent customer service. Not with this company! I should've done my due diligence and check the reviews online. Do not trust them, do not trust their policies, do not trust anything they say. You're better off somewhere else.

Total disaster. Company that I worked for bought there Dell XPS for me. It came with an issue - broken gpu. It was sent back to them. It was just new. Instead of send new they repaied it by change motherboard. But they cracked/breaked/dented bottom of the lapptop and sent back. Stay away from them!!!!!

I got a mouse with problems and when i wanted to return, i mailed them and no one answered

Customer support 0.
Return possibility 0.

I bought a fairly expensive monitor with 2 dead pixels, they don't let me return it...

Never buy from here...

Buy only if you think you will never have to interact with PC garage again for that product.

Horrible company, steer far away from it!

Great experience every time - I am buying from them from 2013. The value of the things bought in this time is over 100k Romanian lei. I also recommend them to my friends.

The only 2 times I had issues with bought products were resolved quickly and correctly. Yhe first case was an AMD videocard sapphire 6900xt that after one year of use would shut down the pc. PcGarage returned my money and I bought a brand new Nvidia 4800 and the remaining money were used for a different purchase. The second case is involving a stuck key on a MSI laptop - in this case they replaced the entire bottom half of my laptop that I think is overkill for one defective key.

Will continue to buy from them.

Bough a motherboard, ram, and an AMD CPU.
The CPU came to me with the warranty seal already cut, it had bent pins and was practically unusable.
When I reached out to them they told me that is not possible and other excuses and that I shouldn't even think about a refund. Sent them the CPU back, said they can't do anything and it is all my fault, sent it back to me and it came back with some spins now TOTALY BROKEN.
If it was repairable at some point then they ruined it completely.
Lost 1300 lei just like that, I'll never recommend them to anyone, just stay away from them.

Never in your life do not buy anything from PC Garage. I'm sorry I didn't read the reviews here but their customer support is zero. I recently bought PC parts and asked them to assemble it for me, a 199 lei service, and it turned out horrible. Also I asked for a BIOS motherboard update (69 lei) witch they did not do at all and LIED to me about doing it. When I confronted them, instead of admitting their scammy ways, the tried to excuse themselves. I asked for my money back for these services and they only agreed to reimburse me for the BIOS upgrade.

Absolute scam of a store, you'll be much better in the long run paying higher prices anywhere else.

I recently decided to purchase a new gaming from PC Garage, enticed by their promises of a seamless buying experience and exceptional customer service. Unfortunately, my experience with them has been anything but. From the very beginning, I encountered a range of issues that left me regretting my decision.

Website Design and Functionality:
Navigating the PC Garage website was a frustrating ordeal. The site is cluttered, slow, and unresponsive, making it incredibly difficult to find the information and products I needed. On multiple occasions, I found myself wading through broken links and poorly organized pages. Overall, it felt like a struggle to make a simple purchase.

Customer Support:
To make matters worse, the customer support at PC Garage is abysmal. When I reached out to them for help with my order, I was met with long wait times, unhelpful representatives, and a general lack of empathy for my situation. It became clear that PC Garage's customer support was not interested in providing solutions, but rather in putting up barriers to assistance.

The final straw was PC Garage's unreasonable return policy. To my dismay, I found their return policy to be convoluted, restrictive, and designed to discourage customers from seeking recourse.
In summary, I cannot recommend PC Garage to anyone looking for a reliable and trustworthy source for their computer needs.

My experience with their website, customer support, and return policy has left me extremely disappointed and frustrated. I sincerely hope that PC Garage takes these issues to heart and works towards improving their services for the benefit of future customers.

Ordered an expensive watch Garmin fenix 7 on the 9th of december, they canceled my order 3 days later, with a lame excuse, that something went wrong. Originally they said they return my money in 1-3 days. It’s rhe 3rd day nothing was returned. I’m left without watch and with my money blocked.

Avoid this store. Their return policy is not clear and they will try to avoid accepting returns, and the phone support line just says 'use the chat'

Don't buy from them! If you receive a product that it's either visibly scratched, hit, and so on they will do everything they can to appear like it's the courier's fault, even though the box in which it arrived looks very good. After that, they will say that they talked with the courier company and that they did not agree to pay and they cannot refund you. They will say that you can return the product but you cannot receive your money back and that it's your fault because you accepted the box and you didn't open it on the spot, while the courier was still there, even though, I repeat, the box was fine and I have pictures that prove it. I really hope they will be punished one day.

Scammers they disable the phone lines , cant contact them on the phone lines anymore u talk to a robot 24/7 on they chat support . And MOST IMPORTANT ! they dont accept RMA warranty support at all ! They send back the brokens product u send to RMA second day lmao without even open the package and they had the nerve to said it was ok pass the RMA . IN FCKCREDIBLE ! Thief SCAMMERS . AVOID Will all cost !

It's no longer a professional company to have to deal with.

Ever since a certain devious sales representative took office on the pc segment, customer service is a joke and an endless insult.

Said representative juggles your parts list as he likes whenever something is out of stock. In the past, you would receive a call and be asked if it was okay to change something to an equivalent part, when something went out of stock after the order and wishlist were already compiled then confirmed, with apologies for the delay, given that it's your money that you're spending. That used to be professionally handled - not anymore though.

Now, the esteemed sales rep does as he pleases, fails to respond to emails/internal order messages or inquiries about what's happening with your order and the state of finalization, cites various excuses about "the database" in an *arrogant tone of voice, and you get what you get without further clarification or notice unless you push.

AND despite purchasing the (overpriced)endurance package, wherein pc parts and components are tested prior to shipping to avoid damage or dead on arrival situations, technical faults are still abundant, dead pixels, poor panel welding resulting in yellow lines until the panel warms up etc. I expect that they may or may not be performed correctly OR as someone else has already mentioned, not considered faults, DESPITE THE LAW.

I CANNOT for the life of me figure out how pc garage inc. still believes that these ongoing standards are appropriate or acceptable, despite numerous complaints and overwhelmingly negative reviews. Short of being fully aware and malicious.

I received a faulty panel that has become worse, ever since I was forced to argue with the staff over disdainful attitudes.

The RMA process is as difficult as the ordering process, the customer is NOT valued and employees seem genuinely inconvenienced by questions and inquiries whenever the customer has a legitimate concern. Unacceptable. Resignation and ducking off back home is always an option, if employment is not to their liking.

You practically have to beg them to do their jobs, practice customer service candor etc in exchange for LARGE SUMS of your money, almost always above 1500 USD orders, as if it's a nuisance for them to take your business and your money in exchange for their continued existence on the market.

Sa va fie rusine, bai. Nu e NIMENI obligat sa va intretina, sa se roage de voi ca sa va dea bani si sa va tina pe piata, ca sa va bosumflati cand gresiti si sunteti luati la intrebari. Sunteti niste aroganti, nesimtiti si incompetenti in ultima vreme pe acest segment al pietei de parti si componente asamblate custom. In masura in care magazinul era chiar decent in trecut, este pacat.

Ar fi cazul sa va investigati standardele si comportamentele diverse din firma. Altfel, nu cumva sa va credeti deasupra fenomenului de a va gasi inchisi de opinia publica ai celor ce va treg pragul, fizic sau online. Mereu se gaseste altul care este dispus sa munceasca echitabil, fara a se ratoi ori de a-si bate joc de clienti...

Worst services out there atm. They returned my laptop still broken after I asked them to repair it based on warranty. You can't even call them. They force you to talk via messages with "Andrei" who responds in a bot like manner. Horrible services overall. Mai pe romaneste este o bataie de joc, nu mai cumpar de la voi niciodata.