The process was easy but when I went to submit the app, I received a message that I was not using a valid phone number, which I was. A rep (Jeremy) called me to help but there were phone connection i... See more
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Review summary
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Reviews shaping this summary
Jeremy was awesome! He made the whole process so easy and took the time to explain everything clearly. He was very helpful, patient, and professional. I really appreciate his great customer service an... See more
Kim was AMAZING! Very thorough and detailed. She knew the answers to all my questions, and made sure I understood before we moved on to the next topic. Plus, it was an absolute joy to work with her... See more
Darren was so helpful, explaining everything about pet insurance for my lovebird PeeWee. I was treated with respect and genuine compassion over the care for my feathered friend into his golden years.... See more
Company details
- #11 of 17 best companies in Pet Insurance Company
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
4.4
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Kia was extremely nice and helpful.
August 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I like the insurance offered through the University of Iowa
I like the insurance offered through the University of Iowa. I did not like how difficult is was to register my two dogs. Yep I have two of them, one of them did not go through one of them did. I tried to check the # given to talk to about that and the person on the other line could not hear me also said my University ID was completely different than my University ID which I was reading from my University card. There were two insurances I did one of them the other one seemed better at adding dogs if you had more than one which mistakenly I did not pick. I filled all the paper work and still don't know if my other dog was registered or not and I don't want to do it twice because I would rather you didn't take out twice as much from my paycheck!
August 15, 2026
Reply from Nationwide Pet Insurance
Thank you for sharing your feedback. We're sorry your experience did not meet expectations. Someone from our team will contact you shortly to discuss the situation and address any concerns you may have.
I had no idea if my payment had gone…
I had no idea if my payment had gone through because the system went offline and in between didn’t get notification.
August 16, 2026
Reply from Nationwide Pet Insurance
Thank you for sharing your feedback. We're sorry your experience did not meet expectations. Someone from our team will contact you shortly to discuss the situation and address any concerns you may have.
Reply from Nationwide Pet Insurance
We apologize for your experience and appreciate you letting us know. A member of our team will be in touch to discuss this further and assist you.
Even though I got this insurance while…
Even though I got this insurance while my dog is at the vet, I can enjoy it when I make a follow up appointment. I am glad to have you all back.
August 15, 2026
Todd was very good at explaining…
Todd was very good at explaining everything. He was patient and very kind. I felt like I was dealing with a very honest person, so refreshing in today's world.
August 15, 2026
We trust Nationwide for our home and…
We trust Nationwide for our home and car insurance. The rep was very helpful and courteous.?
August 13, 2026
Adriana at ext 6298 was very thorough…
Adriana at ext 6298 was very thorough in explaning the policy, ty
August 15, 2026
able to customize plan
August 15, 2026
Amazing service!
The man was extremely
Knowledgeable and answered all my questions! He made the process so easy!
August 11, 2026
Great Job
Jesus was very informative with all the questions I had he was quick with the answers. Not only did he answer every question quickly but he spoke clearly and efficiently. Thank you for your time and patients. Jamie Boone
August 14, 2026
Knowledgeable and Empathetic
The person in spoke with today was very knowledgeable and empathetic to my situation. The only concern i have had nothing to do with how she handled the call or the information she provided. It had to do with my previous policy getting cancelled due to non-payment when I had it set up on auto-ACH. It shouldnt have rejected and even though it apparently did, I dont recall getting a notification for the cancelation.
August 14, 2026
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