The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For starters what a lovely clean well put together campsite- good size pitches, great location, lovely scenic walks. Wash area very clean an tidy same for the toilets very well looked after. Anyone... See more
What a great place. Beautiful views, peace & quiet, spacious pitches, friendly people & fab facilities. Will definitely return. Thank you Charles & all at Brightlycott Barton for a lovely weekend.... See more
Beautiful place, toilets and showers were clean and kept well on top off, access to other multiple sites is a bonus for entertainment. Literally next door to a train station that takes you into Barm... See more
Company details
- Travel Agency
- Campground
- Holiday Accommodation Service
- Recreational and Vacation Camps
- Travel Aggregator
- Vacation Rental
Written by the company
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Contact info
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, United Kingdom
- enquiries@pitchup.com
- www.pitchup.com
4.3
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We searched for a camping site and came…
We searched for a camping site and came across a place called Little Clifden Campsite what a lovely peaceful place to stay Sally the site owner goes out of her way to help with anything you need firewood and change for the showers, the campsite is always clean and tiny the toilet & shower blocks are super clean as they are cleaned three times daily, the shops are within walking distance or a five minute drive to a convenience shop, Tesco Asda delivers to this campsite, beautiful views of the sea lovely place to stay.
July 6, 2025
Unprompted review
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Really easy to use
Really easy to use, nice website, had all the information on there to hand. Can’t wait to go camping there now
July 31, 2025
Unprompted review
Liked the layout but hard to do a search over a wider area to get ideas
Enjoyed the map showing where the campsites were. Also enjoyed the picture and summary of the sites side by side.
Struggled to get it to show me a number of campsites across a wider area - it wanted to narrow it to a county. Once I selected a couple across a wider area, it was really, really slow to show me both. I would have gone elsewhere, but short of time.
July 30, 2025
Unprompted review
Reply from Pitchup.com
Thank you for your feedback. We're glad to hear you enjoyed the map view and how the site information is presented side by side. We’re always working to improve the search experience.
We’ve tried to get in touch to better understand the difficulties you faced, but haven’t yet received a response. Our team is still here and happy to help – feel free to contact us at enquiries@pitchup.com if you'd like further support or to share more details.
Stay clear customer service not great…
Stay clear customer service not great and sites mediocre who have trouble getting bookings elsewhere look online and book direct and you’ll save
June 21, 2025
Unprompted review
Reply from Pitchup.com
Thank you for taking the time to share your feedback. I’m truly sorry to hear of your disappointment following the cancellation of your booking.
When booking through Pitchup, guests enter into a direct agreement with the campsite, so the site's own terms and conditions apply, including for cancellations and amendments. That said, we’ve supported your request by contacting the site to ask whether they could make an exception to their policy.
To help future guests make informed decisions, each listing on Pitchup.com includes detailed information about the site, its policies, and local surroundings. We also publish all customer reviews, positive and negative, to provide a balanced and transparent overview for everyone considering a stay.
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Booking very straight forward.
July 30, 2025
Unprompted review
Never used before but booked our entire…
Never used before but booked our entire trip to Spain in 20mins!
July 30, 2025
Unprompted review
Do not agree with the refund policy at…
Do not agree with the refund policy at all wanting to see personal documents such as death certificates if someone passes away, it is Disgusting.
July 28, 2025
Unprompted review
Reply from Pitchup.com
Thank you for sharing your thoughts with us. We truly understand how difficult it can be to deal with cancellations, especially in distressing situations.
To clarify, the non-refundable deposit is clearly explained throughout the booking process — in the terms and conditions, before payment, and again in the confirmation email. Our goal is always to be as transparent as possible so guests can make informed decisions.
That said, we do recognise that exceptional circumstances arise, such as serious illness or bereavement, and in these cases, we carefully consider refund requests when appropriate supporting evidence is provided. You can find more details about this in our FAQs here: https://www.pitchup.com/about/faqs/can-i-cancel-my-booking/
Please be assured that in this case, a refund has already been issued. We have recently updated our refund policy to better support exceptional cases going forward.
We appreciate your feedback, and it helps us continue to improve how we support our guests during difficult times.
Please stay away, conning and deceiving website that doesn’t vet its listed campsites
Please stay away! And this site doesn’t vet its listed campsite, will take your money and it won’t give you any support in case of problems with the owners or managers. As it happened to me and my friends that we booked the campsite over a month in advance and we have only been adviced 1 day in advance that we cannot have a fire pit or a bbq.
For us that was the whole point of the trip especially as the weather was looking bad during the weekend.
The owner said that their and conditions have changed after my booking and no one let us After trying to call, and emailed the while day the owner answered exactly on the day of departure
As it was such short we could not cancel could not be refunded and could not find any other campsite .
I feel disappointed, deceived and conned
July 25, 2025
Unprompted review
Reply from Pitchup.com
We're sorry to hear about your experience and understand your frustration with the last-minute change to your trip.
While Pitchup is a booking platform and the agreement is directly between guests and campsites, we expect all sites listed on our platform to communicate clearly and fairly with their customers. We're currently in contact with the campsite regarding your situation and are doing our best to support a resolution that’s fair for you.
To help future guests make informed decisions, each listing on Pitchup.com includes detailed information about the site, its policies, and local surroundings. We also publish all customer reviews, positive and negative, to provide a balanced and transparent overview for everyone considering a stay.
We’re genuinely sorry that your plans were affected in this way, and we appreciate you taking the time to share your feedback, it helps us improve how we support both customers and our campsite partners.
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Pitchup are great no probs at all9 .
July 28, 2025
Unprompted review
Easy to search and book
Easy to search and compare prices on Pitchup. Good availability, easy to check, usually with immediate vacancies, even in high season.
July 28, 2025
Unprompted review
Easy to navigate Excellent website.
Easy to navigate. Excellent information on campsites. Payment processing seamless.
July 28, 2025
Unprompted review
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Brilliant eady to use site
Brilliant site to choose a campsite...full description. Love the small deposit to secure a spot!
July 27, 2025
Unprompted review
Uncompassionate
Unfortunately my mother died before our holiday. Pitchup said they would consider refunding my deposit of circa £70 if I provided the death certificate which I did. I didn't even get an acknowledgement. I will no be using this company going forward.
June 26, 2025
Unprompted review
Reply from Pitchup.com
We're truly sorry for your loss and send our sincere condolences during this difficult time.
We also apologise for the delay in acknowledging your message and the distress this may have caused. As you're already aware, your refund has since been issued, and we hope this has now been resolved to your satisfaction.
We’re always looking to improve the way we support our customers, and feedback like yours helps us do better in the future.
Thank you for taking the time to share your experience.
I use pitch up a lot it's a great site…
I use pitch up a lot it's a great site easy to use it offers a great opportunity to filter and just look for exactly what you want I have found a sites a very accurate and they soon remove any unsuitable locations
July 26, 2025
Unprompted review
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Great campsite search and booking system
Great campsite search and booking system
July 25, 2025
Unprompted review
Efficient and easy to navigate.
July 25, 2025
Unprompted review
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