Prince's Boutique Reviews 98

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

If I could give zero I would. Avoid this company. Their products are poor quality, their communication is awful and they don't give refunds for earrings that broke immediately

Rated 1 out of 5 stars

I have now been waiting 7 weeks for my order, I have been trying to get in touch with the company which is practically impossible, they have now changed there name. I am so disappointed as I was looki... See more

Rated 5 out of 5 stars

Honestly so pleased with their accessories and customer service! I’ve order from Princes Boutique a few times now and am taken back every time! The packaging is simply BEAUTIFUL, the delivery is fast... See more

Company replied

Rated 5 out of 5 stars

Would definitely recommend my friends and others to shop with Prince's Boutique! Cute and easy to use website, quality items that have heads turning and EVERYbody commenting, good affordable prices an... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer
  5. Jewelry Store

Written by the company

Prince's Boutique is an online womens fashion jewellery & accessories brand, with a wide range of collections ranging in personalised jewellery, rings, bracelets earrings and more. Inspired by designer and celeb trends from around the world.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

98 reviews

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Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. Avoid this company. Their products are poor quality, their communication is awful and they don't give refunds for earrings that broke immediately

December 22, 2023
Unprompted review
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Rated 1 out of 5 stars

I gave now been waiting 7 weeks for my…

I have now been waiting 7 weeks for my order, I have been trying to get in touch with the company which is practically impossible, they have now changed there name. I am so disappointed as I was looking forward to my necklace,

February 13, 2024
Unprompted review
Rated 1 out of 5 stars

Failed to deliver in time scales provided

Do not order from here if you want to receive it in time for any occasion
Ordered once for a birthday, says 3-4 weeks didn’t arrive for 8 weeks, gift not received in time for birthday
Given a gift card as compensation so thought give them a second chance
Ordered in November for a Christmas gift again well within the 3-4 weeks stated
Not received in time for Christmas
2 gifts not received in time!!

December 21, 2023
Unprompted review
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Reply from Prince's Boutique

Hello Sue

Thank you for your feedback.

Our personalised pieces can take up to 4 weeks production time as mentioned in the items description. I can see that your order placed at the end of November is now on its way to you.

We hope you love your new jewellery upon arrival!

Kindest,

PB x

Rated 1 out of 5 stars

I’ve emailed 3 times and contacted them…

I’ve emailed 3 times and contacted them via their site and I’ve still had no response! I don’t know if il receive my order and it is a gift that’s now overdue. I’m really disappointed. I’m going to give it a little more time but I’m really worried I’ve paid for something il never get!

May 4, 2023
Unprompted review
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Rated 2 out of 5 stars

Very disappointed.stones not secure in…

Very disappointed.stones not secure in the bracelet.

April 15, 2023
Unprompted review
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Reply from Prince's Boutique

Hi Loraine

Thank you for your feedback.

I am very sorry to hear your order was not quite right. Please do get in touch with us via info@princesboutique.com so we can take a further look into this for you.

Kind regards,

PB x

Rated 5 out of 5 stars

I purchased a personalised necklace for…

I purchased a personalised necklace for my daughter for Xmas she absolutely loves it. Thank you so much

November 18, 2022
Unprompted review
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Reply from Prince's Boutique

Hello Carleen

Thank you very much for your lovely review, we’re so pleased your daughter is happy with her new jewellery!🥰

Wishing you a happy new year from our little team✨

Kindest,

PB x

Rated 5 out of 5 stars

I came across and ordered the bangle…

I came across and ordered the bangle set and name necklaces for my partner and couldn’t be any happier with my purchase. Not only does my partner adore it, I could not ask for any more authenticity and quality! 100% recommend and thank you for yoyr service

December 13, 2022
Unprompted review
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Rated 1 out of 5 stars

I would avoid

So disappointed. I only wore the necklace a few times and it broke and I lost it. The necklace looked very flimsy and it didn't have what I would call a proper "clasp and loop". I waited so long to receive the necklace aswell and it wasn't cheap. I contacted the company and was told there is nothing they can do because I cannot provide photo evidence that the necklace broke... it literally broke off my neck and was lost, so how am I supposed to provide evidence? The response I got was to "buy another one"! Awful customer service. I do not recommend this company and would suggest you avoid.

November 7, 2022
Unprompted review
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Reply from Prince's Boutique

Hello

Thank you for your feedback. We are sorry to hear you’re were not happy with the service you have received. As per our warranty T&C’s, we are unable to offer repairs or refunds without any images of the item/fault in question. I can see that we offered a voucher code equivalent to your order as an alternative💕

Please get in touch with us again should you need any further assistance.

PB x

Rated 1 out of 5 stars

Rubbish ....very cheap looking

Waited almost 6 weeks for my name necklace to say I was disappointed is an under statement it came in a plastic sleeve in a bubble envelope with a company flyer that look like it had been walked all over and screwed up....the clasp to the necklace looks so cheap like what you get out of the kids section at Claires accessories will not be using this company again....left a review on their website site but admin won't approve it.

October 17, 2022
Unprompted review
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Reply from Prince's Boutique

Hello Cheryl xx

I am very sorry to hear you’re unhappy with your shopping experience. We will be offering gift boxes with orders as an add-on at the checkout, very soon.

Reviews for our website are not currently monitored and have not been accepted or rejected x

Could you please forward an image of the necklace/ fault with clasp to: info@princesboutique.com so we can take a look into this for you.

Thank you 💗

Rated 5 out of 5 stars

I wasn’t expecting it to be as pretty…

I wasn’t expecting it to be as pretty as it is in person! Far more than I expected I was so happy when it arrived. Thank you Prince’s Boutique

October 11, 2022
Unprompted review
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Reply from Prince's Boutique

Hello Tatyana

Thank you for your lovely review💕

we’re so pleased you’re happy with your jewellery & look forward to seeing you again soon🥰

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Rated 5 out of 5 stars

I love my necklace so much!

I love my necklace so much!! I bought the three name personalised necklace’s and got my children’s & husbands names on. It was so worth the wait, brilliant customer service thank you!

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Second time purchase

My second time purchasing and very happy with the jewellery from this company!

October 7, 2022
Unprompted review
Prince's Boutique logo

Reply from Prince's Boutique

Hello Louis

Thank you for your lovely review💕

we’re so pleased you’re happy with your jewellery & look forward to seeing you again soon🥰

Rated 5 out of 5 stars

I bought my wife a personalised…

I bought my wife a personalised necklace with our kids names on it for her birthday. She was very happy with it and has been wearing it everyday since. Thank you so much for making her birthday special!!

October 7, 2022
Unprompted review
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Reply from Prince's Boutique

Hello Dee

Thank you for your lovely review💕

we’re so pleased your wife was happy with her jewellery, this truly makes our day xx we look forward to seeing you again soon🥰

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Rated 1 out of 5 stars

Scammers

I won a competition on Instagram and never received my prize. I did send several messages which were all ignored. I then commented on another competition post on Instagram and was blocked. The competition post had lots of likes, follows and comments and I feel like people were misled and followed the account to win a prize that they were never going to receive.

July 8, 2022
Unprompted review
Rated 1 out of 5 stars

I was very much looking forward to my…

I was very much looking forward to my order. But unfortunately it still hasn't arrived and I've not heard anything. I ordered 3 weeks ago and still no sign of my parcel. So I can't say much more or comment on the actual items.

June 27, 2022

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