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Proovia Couriers Reviews 

59,895
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 14,995 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the drivers are extremely polite, punctual, and go above and beyond to carry heavy furniture straight to the room of their choice. People also appreciate the brilliant communication, noting that they receive consistent and accurate updates from dispatch all the way until the package arrives at their door. Some reviewers were not happy with occasional scheduling issues, reporting missed time slots or delayed delivery dates that required waiting longer than expected. A few consumers additionally experienced problems with items arriving damaged or unhelpfully handled by the personnel during the final drop-off.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, expressing great satisfaction with the promptness, care,... See more

Staff

Users describe positive interactions with staff, frequently praising delivery drivers for being polite,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt delivery, competitive... See more

Product

People report ambiguous experiences with product delivery and condition. Many consumers express great... See more

Customer service

Reviewers consistently share positive feedback about customer service, highlighting first-class communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gurpreet Singh and his colleague delivered a large table- it came in two parts. They carried it up a long lane, then upstairs to our dining area as we live in an upside down house. They were so polite... See more

Rated 5 out of 5 stars

I would like to thank Saif Nazakat for his excellent customer service. He was really patient and polite and waited for me as I was not at home when he arrived with my delivery. He and his colleague... See more

Rated 5 out of 5 stars

I am very happy with this transporter. Their quote was considerably less than the rest, I did wonder if it was too good to be true so I checked their customer reviews which in the main were very good.... See more

Rated 5 out of 5 stars

1001152 Daniel Gheorghe . Very friendly guy . Delivery was on time and carefully delivered. Would definately use and recommend him to friends and family. Im pregnant and he helped carry my delivery in... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,895)

14,952 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just had a really pleasant driver

Just had a really pleasant driver, first time collect from me having used Proovia for a few years now to transport our furniture. Stefan was respectful and understanding of our notes, polite manner and very careful in loading our items.
1008699

August 17, 2026
Unprompted review
Rated 3 out of 5 stars

If you don’t pack correctly expect a lot of damage.

Although the bed and mattress weren’t packed at all by the seller as they should have been ,a lot more care could have been taken by the carrier.The mattress had been dragged around and was grimey and the bed parts were not even separated with sheets so subsequently were massively scratched and parts broken off.

August 10, 2026
Rated 5 out of 5 stars

The company provided me with regular…

The company provided me with regular updates on progress and the Delivery window period, and they were as good as their word, delivered bang on time my package was handled with care and the driver polite and helpful. Thank you Proovia.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Proovia are excellent

Proovia and their delivery team are amongst the best couriers I have dealt with. Highly communicative, efficient, fast and careful. Thank you to the team who delivered 1007374 to us today!

August 15, 2026
Unprompted review

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