Protyre Autocare Reviews 

212,863
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for consistently delivering prompt, high-quality, and efficient vehicle repairs on multiple occasions. Many people also appreciate the highly competitive prices, clear explanations provided by mechanics, and welcoming atmosphere experienced throughout all routine garage visits. However, some reviewers were not happy with occasional communication breakdowns, unexpected extra charges, and noticeable delays regarding essential vehicle maintenance services. A few other people also felt that unnecessarily long waiting times for retests, scheduling difficulties, and disorganized front desk operations created a genuinely frustrating experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive and consistently highlight the competitive and fair rates offered.... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and concerns. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are welcoming, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled quite a distance to have my tyres fitted here after hearing good things about the centre in Crymych. And I am so glad that I did! Andy and K.C were outstanding. Customer focused servi... See more

Company replied

Rated 5 out of 5 stars

My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... See more

Company replied

Rated 5 out of 5 stars

Called the Winsford branch on Saturday 5/9/26 for an aircon issue. Was booked in for same day. Molly and Charlie were excellent, polite and friendly and nothing was too much trouble. Both were very pr... See more

Company replied

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.7

All reviews

(212,863)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mark,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Hughes,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great garage and good advice on the…

Great garage and good advice on the mot. 👍

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Wilmslow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Helpful and professional

Helpful and professional

August 31, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Fiona,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Abingdon branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good honest mechanics

I along with the wife have used Protyres which used to be Wellingborough tyres for well over 25 years.
They have been honest if any work needed to be done. Can't ask for much more.
Thanks

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Shashikant,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Wellingborough branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great job and excellent value for money

We were extremely pleased with the service we received from Protyre. The company kept us informed about progress and the staff were very polite.

August 25, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Peter​,

We would like to thank you for sharing your feedback regarding the service you received at our Yeovil branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Comms was great

Comms was great, staff were great, work done was great

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mrs Cason,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southport branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Professional friendly service

Professional friendly service. The lady at the reception desk even remembered speaking with me on the phone.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Andrew​,

We would like to thank you for sharing your feedback regarding the service you received at our Stockport branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr MacCoughlan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Guildford branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great place to buy your tyres

Great place to buy your tyres. The staff are really knowledgeable, helpful and nice. They have a very large range of tyres and can advise you on the best ones. They are very quick, the waiting area is very good. I always look forward to buying new tyres (!)

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Telford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, great price, great lads very helpful

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Craig,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Warwick branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I had tyres fitted the staff were…

I had tyres fitted the staff were friendly and very efficient.Found me the correct tyres for my car at a reasonable price.
Also had a general service done couldn’t fault the complete start to finish.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ms Yawer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Colchester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

I had booked a appointment and was told…

I had booked a appointment and was told would take around 30/40 mins to change 2 front tyres and tracking .i waited 2hours until completed which messed my day up .after the guy said he couldnt reset my tyre pressure as couldnt see how to do it .i didnt pay attention as just wanted to get out of there .straight after driving off had air bag sign come up along with other lights and didnt realise until next day that all controls including horn was not working .i called them they said nothing to do with them tbey dont touch the computer system .but having googled they could of knocked the sensor or broke the sterring coil ? Something like that they said i can go in for diagonistic but im sure they will not admit fault so i dont see the point in going back just wont ever use them again

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Sophie Stride,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Clarkston Glasgow branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service,nice polite and efficient…

Great service,nice polite and efficient customer service.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Cole,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Good service employees bit pricey to…

Good service employees bit pricey to other company's

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Kenneth Morris ,

Thank you for your feedback . We are sorry to hear that your recent visit to our Leicester Bradgate Street branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service all-round as usual…

Excellent service all-round as usual would definitely recommend

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Eric,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Sheffield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always get my tyres from protyre in…

Always get my tyres from protyre in Bideford the booking is easy and the price for the tyres is very fair, also the work gets done quickly, the staff are very friendly and I would certainly recommend them

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Gary,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bideford branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Mr Gray,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Called in to get a tyre repair and was…

Called in to get a tyre repair and was told need a new tyre. Opted to change the two on same axle. Was told that tyre brand wasn’t available and best price was for 2 at £180 each approx.
Decided to have a look on line and discovered that I could get the tyre brand I wanted and it would be £40 less from same garage (Protyre Leyland). I booked it.
The fitting and service was excellent. However the initial contact and suggested pricing etc was not.
Have always used this garage for many years. Not so sure anymore

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Roger Kenyon, 

Thank you for your feedback. We are sorry to hear that your initial experience regarding pricing and availability was not satisfactory, especially as a long-standing customer. Although, we are pleased to hear the fitting and service were excellent. We will ensure this feedback is passed on to the management team to look into.

If you have any questions or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk

Best regards,
Eddie
Customer Care - Protyre

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