I have been using pyramid pi for almost 2 years and it works exactly as it says , work flawlessly . Now I have a huge government network in Nigeria, Ghana and also big Telcos in these countries and... See more
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See what reviewers are saying
This product is both innovative and cost-effective, offering excellent value. Agron's support team stands out with their prompt responses and dedication to resolving issues, whether through patient gu... See more
Since I bought this device my strimming of the RAI NEWS 24 is been patches I even upgraded my GRAIN fibre provider to 500up/500down but both LG television are not able to stream one single programs f... See more
Company replied
I like the service, been using it for about months with 1 or two issues here and there. I paid for a year, the customer service is top notch. They basically reply within the hour if its between... See more
Company details
Information provided by various external sources
Pyramid is internet freedom that fits in your pocket. Make browsing private, secure data and unlock content, on any device, anywhere.
Contact info
Pyramid, St George's Studios, 93 - 97 St George's Road, G3 6JA, Glasgow, United Kingdom
- support@pyramidwifi.com
- www.pyramidwifi.com
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Very pleased with this product
May 13, 2022
Once set up the box works well & the…
Once set up the box works well & the support is very good.
May 12, 2022
I was hoping to be able to watch bt…
I was hoping to be able to watch bt sports while on holidays in the Philippines.
I have a 80mb per second connection until I connect with uk pyramid vpn and then it drops to 20kbs or in reality nothing
April 27, 2022
Reply from Pyramid WiFi
Hi,
If you pop us a message we are always happy to help - if in Philippines and experiencing 20mbps VPN we would expect that but if it's 20kbps then there is clearly a technical issue at play and we'd more than happy to take a closer look.
Our support team is available at pyramidwifi.com and will be more than happy to help resolve this - we also have Classic servers if it is a firewall issue and this may help resolve it. But if you pop us a message we'll be happy to advise.
Thanks,
Alex
Excellent product
Excellent product. Customer service good. Open and honest about what is supported, what will be developed.
Thank you for the good experience so far!
April 27, 2022
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Could not get it to work
Could not get it to work. Wasted many hours of my holiday trying to get it to work but in the end gave up despite the efforts of the support team.
April 1, 2022
Reply from Pyramid WiFi
Hi, I'm sorry to hear it didn't work in the accommodation you were in - it's rare for that to be the case as we spend a lot of time ensuring it is compatible on public wifi. We take all feedback like this on board and will continue our development efforts to make sure that this is a rare issue.
Very helpful .when i renewed my 12…
Very helpful .when i renewed my 12 month subspriction.i used a different email so my account wouldnt renew.but pyramid sorted it out and transfered it.thanks
March 28, 2022
Easy to use & good value
Does exactly what it says & easy to set up, very handy for travel due to its small size. I had a more complex systems I needed to connect with wires and the tech help on the chat was really good and patient with someone like me who is less technical.
March 15, 2022
I give pyramid Wi-Fi at 5-star I like…
I give pyramid Wi-Fi at 5-star I like the service whenever I have a problem they deal with me properly I would recommend them to anybody.
March 3, 2022
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Just upgraded to a lifetime pass
Just upgraded to a lifetime pass .l had a query regarding delivery and also the device wasn’t working properly and Agron and the tech team we’re really fabulous 😁🤩 worked on the problem for a couple of days and now it’s resolved! It’s all good 👍 Great service.
March 2, 2022
Excellent service and instant upgrade…
Excellent service and instant upgrade and update of account. They are wonderful.
February 18, 2022
Brilliant piece of kit and very helpful support.
Bought pyramid a year ago and have just subscribed to the Lifetime access. It has allowed us to see bbc and French TV when elsewhere. Brilliant! And when I had a problem because of a hotel's open network, there was someone to answer the query and help. Thank you!
January 12, 2022
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Nice little device which works without…
Nice little device which works without playing up with your devices softwares, just plug & play, simple as that. Customer service is always there to help if you need it.
January 8, 2022
very good vpn
January 8, 2022
Works well but detailed instructions…
Works well but detailed instructions not available. For instance how far can it be transported away from home Wi-Fi and still work?
January 8, 2022
Reply from Pyramid WiFi
Hi, glad to hear you are finding the product works well. It can work anywhere in the world as it pairs with any WiFi, it's not dependent on your home location at all. If you have any questions, free free to pop us a message at pyramidwifi.com - always happy to help!
Works very well, worth the money
Works very well, I have had no issues to date, purchased 2 year package at a reasonable cost.
January 5, 2022
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I buy one manth to try how is working i…
I buy one manth to try how is working i didn't receive nothing
January 3, 2022
Reply from Pyramid WiFi
Hi Ahmed,
You purchased a pass from our website but there was no active account under your email - my colleague Sarah reached out and provided an activation code for you on Friday 31st - did you recieve this?
All Pyramid devices we sell come bundled with a Pass in the box, and I can see you've bought a pass-only but I'm not clear if you have a device - is that the issue?
Either way, if you pop us a message at pyramidwifi.com we're more than happy to resolve any issues and we provide support 7 days a week!
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