Quickline Broadband UK Reviews 

5,795
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and helpfulness during installations. Many highlight the excellent service and efficient installation process, often noting quick setup and reliable internet speeds. The customer service is frequently commended for being clear, supportive, and ensuring a smooth user experience. However, some customers experienced issues with service reliability, including intermittent outages and broadband being down for several days. A few other people also felt that customer support was difficult to reach, with long hold times or unfulfilled engineer appointments.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often praising the efficiency and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as very pleasant, easy, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting professional and helpful... See more

Website

Users describe ambiguous interactions with the website, with some experiencing issues like a non-functional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dave B came to install our broadband on the 30th of July, he was very easy to get along with and talked us through multiple options of routing our cable to where our router is. Our 2 year old boy was... See more

Rated 5 out of 5 stars

Excellent quick installation. Our installer Mo Ameen was efficient and polite, respectful of our property, did not leave any mess, he fully explained what he had done and showed us our new speed... He... See more

Company replied

Rated 5 out of 5 stars

Louise B ,phoned ahead of time very polite, on arrival explained what she was going to to regarding the installation which she then carried out ,very neat and tidy.upon completion she then checked si... See more

Company replied

Rated 5 out of 5 stars

My ordering process was easy, and didn't take very long to get an installation date. There has been a problem with a 'refer a friend' link not working properly, but I hope that will be resolved.... See more


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Service Provider

Written by the company

Quickline’s vision is to become the region’s best-loved broadband provider, delivering “proper helpful broadband” that keeps communities, businesses and families connected. Quickline is one of the UK’s fastest-growing broadband providers, dedicated to delivering rapid, reliable connectivity to rural communities across Yorkshire and Lincolnshire. As one of the UK Government’s biggest regional Project Gigabit delivery partners, Quickline is playing a leading role in closing the digital divide that exists between urban and rural areas, bringing gigabit-capable broadband to places that have traditionally been overlooked by major network operators. Founded in Yorkshire, Quickline understands the unique challenges faced by rural communities and is committed to ensuring that where people live does not limit their access to fast, dependable internet. The company is investing heavily in next-generation full fibre and fixed wireless technology to connect homes and businesses across some of the most remote parts of the region. Beyond delivering broadband, Quickline is passionate about creating positive social impact. The company supports local communities through digital inclusion initiatives, skills and education programmes, and partnerships that help people make the most of being connected. Quickline also creates jobs, apprenticeships and training opportunities, helping to drive economic growth across the areas it serves. With a focus on exceptional customer service, local expertise and community engagement, Quickline is committed to providing a broadband experience that is simple, reliable and genuinely helpful. By combining cutting-edge technology with a people-first approach, Quickline is helping to build a more connected future for Yorkshire and Lincolnshire.

Live the digital life you deserve

Written by the company

Wherever you are, and whatever you do online.
We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,795)

2,962 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good great engineer (Dan) nothing…

All good great engineer (Dan) nothing too much trouble all fitted to a good standard.
Happy to recommend to anyone

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for choosing Quickline and for your wonderful review. We hope you continue to enjoy your service.
Team Q

Rated 5 out of 5 stars

Quickline is easy to use

Quickline is easy to use, their call centre is in the UK and they are available in rural areas.

The installation by Louise B was excellent. She was polite knowledgeable and did a great installation.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Excellent service

Excellent service, Liam was friendly and very informative. He was very helpful and explained everything to us.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

It's great to hear you had such a positive experience. Thanks for sharing your feedback with us.
Team Q

Rated 5 out of 5 stars

All good from start to finish

All good from start to finish. Bob was helpful and efficient, nothing too much trouble and making sure all worked as it should before leaving. Thank you.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Your support means so much to us. Thank you for taking the time to leave such a lovely review.
Team Q

Rated 5 out of 5 stars

Excellent service

Harrison S was the young man who installed our broadband service today. He was very polite and knowledgeable and went above and beyond to help us understand how to use the equipment.
Nothing was to much trouble and he was happy to explain everything to us.
A nice young man who is an asset to the company.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks so much for your fantastic review. We're delighted to hear you had a great experience with us. Enjoy your broadband!
Team Q

Rated 5 out of 5 stars

Great installation

Great installation by 2 really helpful, knowledgeable & friendly guys. Went out of their way to make it perfect, thank you.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We love hearing feedback like this. Thank you for your support and for taking the time to leave a review.
Team Q

Rated 5 out of 5 stars

Fantastic Service Engineer

Engineer Kyle arrived promptly and punctual after a text advising of his eta.
Kyle explained what he was going to do and made sure we understood all he said. He gave us choices on where the router went and assisted us clearing access and was tidy throughout the works.
Kyle was very personable and patient and ensured and gained 100% customer satisfaction.

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We're delighted you had such a positive experience. Thank you for sharing it with us.
Team Q

Rated 5 out of 5 stars

Kieran S visited this morning to…

Kieran S visited this morning to complete our fibre install. Very friendly and explained everything along the way. Popped his head in with an issue but easily resolved once we knew where the cable needed to be.

Excellent customer service so far from Quickline

July 24, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Very smooth installation of service

Very smooth installation of service, handled everything very professionally. Technician on the day did a neat and tidy job, working with me to find the best solution for the property, thanks Alvin.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

It's great to hear you had such a positive experience. Thanks for sharing your feedback with us.
Team Q

Rated 5 out of 5 stars

Very polite

Very polite, professional and quickly installed, and made no mess, a neat job

July 20, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Great technicians

We have had a difficult week with no internet connection but these guys worked extremely hard in problematic conditions to restore our service.
Particular praise goes to Dave B, Josh H & of course Owen B who has been out twice in his efforts to help.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We love hearing feedback like this. Thank you for your support and for taking the time to leave a review.
Team Q

Rated 5 out of 5 stars

The Engineer Matt F phone to give me an…

The Engineer Matt F phone to give me an eta and was on time and very polite. The knowledge he had on getting the best WIFI signal through my house was excellent. Highly recommend. Plus a down to earth guy.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

Rated 5 out of 5 stars

Excellent service

I’d heard of Quickline through Facebook posts so when they called round I decided to hear them out and I’m so glad I did. Broadband installed today and it’s so much faster than EE. Connor and Sharma were great and Connor explained everything in detail and where the boxes would be installed and answered all my questions and was very knowledgeable. They also dealt with EE which is a bonus and will pay any early exit fees. Couldn’t fault the service at all and looking forward to having a much faster broadband speed. It was 5mbps and it’s now 247 so a huge difference.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thanks so much for your fantastic review. We're delighted to hear you had a great experience with us. Enjoy your broadband!
Team Q

Rated 5 out of 5 stars

Very efficient and first class in…

Very efficient and first class in manners and their work ethics was second to none

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Your support means so much to us. Thank you for taking the time to leave such a lovely review.
Team Q

Rated 5 out of 5 stars

Perfect Installation

Kieran and Finn both did a great job at installation and have dont a very neat job with the wiring. They also ran speed tests throughout the house to see if I even needed the booster. The results said I didnt so they have saved me money on that aswell. Well done lads.

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

We love hearing feedback like this. Thank you for your support and for taking the time to leave a review.
Team Q

Rated 5 out of 5 stars

The technician (Liam) was polite

The technician (Liam) was polite, listened to what I needed, kept it clean & tidy and as fixings were straight.

July 22, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for choosing Quickline and for your wonderful review. We hope you continue to enjoy your service.
Team Q

Rated 5 out of 5 stars

Competent operative

Josh R was a very competent and knowledgeable installer, friendly and personable. He worked efficiently and went out of his way to be accommodating in every way. Would welcome him back any time to carry out any further work that maybe required in the future

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

It's great to hear you had such a positive experience. Thanks for sharing your feedback with us.
Team Q

Rated 5 out of 5 stars

Carl Conway

Carl Conway
An Chris Edmonds fitted the boosters
Very professional

July 23, 2026
Unprompted review
Quickline Broadband UK logo

Reply from Quickline Broadband UK

Thank you for your five-star review. We're delighted to know we met your expectations.
Team Q

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