Racing Post Reviews 

203
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. Customers found the website poorly designed and difficult to use, describing it as a "shambles" and "clunky." Many people reported that the user experience had significantly worsened, making it hard to find information and study racing forms effectively. Reviewers also noted that the product, particularly the racecards, became cluttered, slow to load, and less useful than before. Many customers expressed frustration with the changes, feeling that a previously excellent and easy-to-use platform had been ruined. This led some to cancel their subscriptions, citing a disregard for customer feedback and a product that no longer met their needs.

What people talk about most

Website

Reviewers highlight significant dissatisfaction with the website, describing the new layout as a "shambles"... See more

User experience

Consumers find the user experience to be negative, with many reviewers expressing dissatisfaction with the... See more

Product

People report negative experiences with the product, with many feeling that a previously good product has... See more

Subscription

Customers consistently note negative experiences with subscription, with many expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

A hopeless 'upgrade' to their web site. Clearly it's been designed the IT department or some other body who have no idea about horse racing as seen through the eyes of racing enthusiasts and punte... See more

Rated 1 out of 5 stars

I have been reading the Racing Post for 50 years, the new look website is an absolute shambles. If it's not broken don't fix it. The Sporting Life must be ecstatic. If something has been brilliant fo... See more

Rated 1 out of 5 stars

omg, who made this decision to revamp an otherwise well used and established website. Its simply awful now, hard to use and i can't even log into my bookmaker account anymore. i contacted RP, but no... See more

Rated 1 out of 5 stars

The new Racing Post web site is a giant step backwards in my view. The old web site was just right for punters to quickly find the info they required. But now it feels like The Racing Post are tryin... See more


Company details

  1. News Cooperation
  2. Affiliate Marketing Service
  3. Betting Agency
  4. Gambling Service
  5. Newspaper Publisher

Written by the company

Racing Post is a British daily horse racing, greyhound racing and sports betting newspaper, appearing in print form and online.


Contact info

1.8

Poor

TrustScore 2 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(203)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Behave like crooks.

Behave like crooks. Crooked and dubious company websites often make it extremely difficult to contact them and/or cancel your subscription. They have no contact email address or form to fill in etc. They force you to make a phone call then refuse to confirm cancellation. Welcome to Racing Post.

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

Re new racing post app

Re new racing post app, absolutely awful to use.why would you want to overcomplicate what was a simple to use app.i wil be deleting it from my phone from now on

October 7, 2022
Unprompted review
Rated 1 out of 5 stars

Change for sake of it

Change for sake of it . The IT company that designed this shambles must never have had a look at the old site or tried to research a race but the buck stops with whoever organised it and paid for it . Deleted it after 2 days . New app is 100% a failed mess .
Very disappointed 😞

October 3, 2022
Unprompted review
Rated 1 out of 5 stars

New app. Is terrible to navigate

Agree with all comments below iv ditched the new upgrade racing post app. And gone with sporting life app. its much easier to find out how the horse as run previously and gives good comments on the horses chance. The old racing post app was much better.

October 5, 2022
Unprompted review
Rated 1 out of 5 stars

No need for change

Agree with all of the below comments. Should just go back to the old app. I've deleted the new one now and won't use it. Will have to just use the bookmakers apps to check form etc which won't be ideal. Real shame.

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

And the 1 star is a minus ( if I had…

And the 1 star is a minus ( if I had the option)… l have been using the app for over 14 yrs and found it the best of all racing apps to use, easy navigation, touch of a button could see/ find / read exactly what your looking for… this new App is a mish mash of everything other than what you need to read iv tried very hard to connect with it but I find it impossible to read…. Plus cost me money today by missing bets and impossible to navigate… pls bring back the old sight … I for one will switch to an alternative…

September 19, 2022
Unprompted review
Rated 1 out of 5 stars

Thought it was only me !

Thought it was only me !
total rubbish ,have deleted it already won’t be using again till they revert to the old(original) one
At the races app now bit better but not as good as the original RP one ☹️

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

Arrrrrgh!

Arrrrrgh! Why?!
Apart from all the annoying fancy graphics which I’ll probably get used to, my main issue is they delete the card when the race is run so you can’t look back to see what the form comment was pre race. The new look does not entice me into the app. I might actually save myself a few quid as a result.

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling update

Appalling update. Lost loads of functionality, ease of use, good info and it’s a terrible layout with shocking navigation. Was my go to app for all my racing info and betting. Won’t be using it any longer and have switched to Skybet.

September 28, 2022
Unprompted review
Rated 1 out of 5 stars

THE NEW RACING POST APP IS WORSE THAN…

THE NEW RACING POST APP IS WORSE THAN THE ONE IT REPLACED .

I have been using it for years but won't be using the new one .

The old version had every thing to hand, the new one well its a joke you try find something .

Every thing is a shambles. The old one you opened it up everything was to hand.

You could DO your own predictor and see what was what see clearly the rating of each horse etc , KNOW IS A JUMBLE I would not even give it one out of 10

September 28, 2022
Unprompted review
Rated 1 out of 5 stars

I switched to the new Racing Post App…

I switched to the new Racing Post App last week. It is appalling. The betting sights from the App don’t seem to allow deposit or withdrawals. It’s Racing tab is too busy and poorly set out, very difficult to find your way around or find analysis etc. The “look” is also poor and just doesn’t work. Urgent work needs to be done, as the RP reputation is at stake.

September 26, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look