Racing Post Reviews 

203
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. Customers found the website poorly designed and difficult to use, describing it as a "shambles" and "clunky." Many people reported that the user experience had significantly worsened, making it hard to find information and study racing forms effectively. Reviewers also noted that the product, particularly the racecards, became cluttered, slow to load, and less useful than before. Many customers expressed frustration with the changes, feeling that a previously excellent and easy-to-use platform had been ruined. This led some to cancel their subscriptions, citing a disregard for customer feedback and a product that no longer met their needs.

What people talk about most

Website

Reviewers highlight significant dissatisfaction with the website, describing the new layout as a "shambles"... See more

User experience

Consumers find the user experience to be negative, with many reviewers expressing dissatisfaction with the... See more

Product

People report negative experiences with the product, with many feeling that a previously good product has... See more

Subscription

Customers consistently note negative experiences with subscription, with many expressing dissatisfaction and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

A hopeless 'upgrade' to their web site. Clearly it's been designed the IT department or some other body who have no idea about horse racing as seen through the eyes of racing enthusiasts and punte... See more

Rated 1 out of 5 stars

I have been reading the Racing Post for 50 years, the new look website is an absolute shambles. If it's not broken don't fix it. The Sporting Life must be ecstatic. If something has been brilliant fo... See more

Rated 1 out of 5 stars

omg, who made this decision to revamp an otherwise well used and established website. Its simply awful now, hard to use and i can't even log into my bookmaker account anymore. i contacted RP, but no... See more

Rated 1 out of 5 stars

The new Racing Post web site is a giant step backwards in my view. The old web site was just right for punters to quickly find the info they required. But now it feels like The Racing Post are tryin... See more


Company details

  1. News Cooperation
  2. Affiliate Marketing Service
  3. Betting Agency
  4. Gambling Service
  5. Newspaper Publisher

Written by the company

Racing Post is a British daily horse racing, greyhound racing and sports betting newspaper, appearing in print form and online.


Contact info

1.8

Poor

TrustScore 2 out of 5

203 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(203)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

Agree with all the comments why change…

Agree with all the comments why change an excellent easy to use app to something that is no longer user friendly and takes longer to place a bet??
Who ever developed the app obviously doesn’t place bets!!

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

The new all-singing and all-dancing…

The new all-singing and all-dancing Racing Post app is totally user unfriendly. The old app was a joy to use, and perfect for smart phones, everything fit on the screen, and all the info you could need was a few clicks away at most. I suppose my only quibble with the old site was you had to select which bookmaker's odds you wanted to view rather showing the best odds. The new app just seems to be the Racing Post website turned into an app, and with all that information, IT JUST DOESN'T FIT ON THE SCREEN.If I wanted the website, I'd go online on my pc. It's a chore to use now, and so I don't. It's easier to log on to any bookie's app, and look at the racing there, which is what I'll be doing, and I'll be deleting the Racing Post app. What a shame.

September 16, 2022
Unprompted review
Rated 2 out of 5 stars

I loved the old version of the app

I loved the old version of the app, I've been using it for as long as I've been horse betting but the new update has completely ruined it there are so many problems to mention. PLEASE CHANGE IT BACK

September 25, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible update to a great app

Terrible update to a great app , much too complicated , please just admit you messed it up and give us the old one back , it was so much better , why fix something that isn’t broken! After using it every day for at least 10 years , I have just deleted the app !!!

September 24, 2022
Unprompted review
Rated 1 out of 5 stars

The new Racing Post App is terrible

The new Racing Post App is terrible. I've been on it the last few days and I still find it hard to use. Too complicated, too slow, difficult to navigate through all the information, so frustrating compared to the previous version which was a hundred times better. Bring back the old one please.

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

New app is awful to use

New app is awful to use. Over complicated. Lay out is bland. More work to select different information. Last app was perfect with its simplicity. Will probably delete now. Shame

September 21, 2022
Unprompted review
Rated 1 out of 5 stars

Horrific is all I will say about the…

Horrific is all I will say about the new racing post app. I’ve contacted them 2/3 times and it’s still no better. Crashes, it’s low and has so many annoyances. The old app was so superior and was a great tool for racing when using your smart phone. I have lost count the amount of times it’s crashed or hung, it’s the most frustrating tool now. They haven’t perfected it yet, it’s a work in progress and IMO should never have been released when it’s this bad.

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

Updated app

All I can say is the updated app is over complicated and confusing, with the old app I could select 10 races and select what races I wanted in what bets with the new app that option is not there, I won’t be betting as much as before for sure

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

the racing post is an extremely bookiethe unbelievable racing post…

the racing post is an extremely bookie friendly newspaper. it depends on those people for both sales and advertising. it almost went bust a few years ago due to rapidly declining sales and dwindling advertising revenue. it's rescue from the dust bin is a very strange tale indeed.
it would be the kiss of death for it to provide regular winning tips for its non-bookie readers so it doesn't.
the percentage of winning tips it from it's selections is woefully small, less probably than the world's worst pub racing genius/bore.
a good part of it's advertising revenue comes from so-called racing tipsters many of whom are on a commission from big bookies for whom the provide info. on their gullible clients.
stay well away from the RP and their sleazy experts and pundits and never bet more than you can easily afford

April 14, 2022
Unprompted review
Rated 1 out of 5 stars

The comments on a horses chances in a…

The comments on a horses chances in a race are so wrong and really not a good reflection on a horses real chances.No wonder though,seeing that most of these commentators are in one way or another associated with links to Betting firms. The moment any racing journalist is found to be even the remotely involved with any bookies dealings,they should be fired. It’s bad enough having to cope with bookies dodgy ways of gaining your money,than having racing papers like this try to steer you away from a horses real chances.Next time look at the write ups the Post gives for the winners of a race and you’ll be surprised at how put off you would have been if you took the posts comments to heart.It’s not a very good weapon to have in your beat the bookies armour,in fact it’s more of a hindrance if anything.Save your money.

February 24, 2022
Unprompted review
Rated 2 out of 5 stars

Some interesting things can read etc

Some interesting things can read etc, but the price is very expensive and the private members tips are usually terrible I think around 3 horses have won out of around 40 tips , cancelled pretty quickly

January 20, 2022
Unprompted review

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