Randstad UK Reviews 

675
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff are exceptionally supportive, friendly, and helpful throughout the entire recruitment journey. Many people appreciate the clear communication, professional guidance, and prompt responses they receive when applying for new career opportunities. However, some reviewers were not happy with the slow response times from the customer support and administrative teams. A few other people also felt that communication breaks down entirely, leaving candidates waiting without updates after submitting their initial applications. Several users noted instances of unprofessional behavior and difficulties getting in touch with their assigned consultants.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily polarized experiences with the recruitment... See more

Customer service

People report ambiguous experiences with customer service, as reviews highlight a stark contrast between... See more

Customer communications

Customers had ambiguous experiences with contact, noting a mix of responsive communication and frustrating... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Response time

Consumers find response time to be disappointing, consistently reporting severe communication delays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The interview and onboarding process was very efficient, and the staff were extremely friendly. Jonathan, in particular, was amazing throughout the whole process. He was very approachable, kept me i... See more

Company replied

Rated 5 out of 5 stars

I have been working for Randstad for 4 and a half years. My experience of working for them is an extremely positive one. I always have work through Randstad, my manager has been extremely helpful a... See more

Company replied

Rated 5 out of 5 stars

Vijaya has been so amazing helping me find my next job, She got in contact with me about a position and has been very attentive and supportive since contacting me. Thank you so much for all your help.... See more

Company replied

Rated 5 out of 5 stars

Working with Randstad has been a fantastic experience. Everything is punctual, structured, and well-organised, with clear guidance, follow-up messages, and helpful reminders about things like timesh... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Consultant
  3. Payroll Service
  4. Recruiter
  5. Talent Agency
  6. Temp Agency

Written by the company

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in your life and we want to help you find work that feels good. As the No.1 recruitment agency in the world, we’ll help you continue to grow as your needs and ambitions change. Our specialist consultants across the UK are experts in their local markets. Working across over 70 branches in England, Scotland, Wales and Northern Ireland our teams are focused on matching the right candidate with the right workplace.


Contact info

3.5

Average

TrustScore 3.5 out of 5

675 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(675)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lack of knowledge and incompetent

I contacted Randstad UK to discuss some of their current roles in nurseries and the person I spoke to didn't really listen to me and asked me the same questions multiple times. She seemed to lack understanding about the difference between a nursery and a primary school, and did not understand the difference between working with young children and young adults, and thought a job in a college might be working with children under 5. I felt extremely let down. I was also asking for full time, all year round work, ideally working 8-6 or 9-5 and she told me they didn't have roles with these hours, despite me looking at some on their website. I told her I was no longer interested and asked her to remove my details from their database. She confirmed this and then the same day another member of the team emailed me, and again I asked to have my details removed. After this had been confirmed the orignal person called and emailed me to say she'd made a mistake and they did have roles with my ideal hours. Again I asked for my details to be removed from their system. I felt disappointed, let down and shocked by the lack of professionalism and failure to comply with GDPR. I would not recommend.

July 7, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

HI Emma,

Thank you for taking the time to provide such detailed feedback about your experience. We were very concerned and disappointed to read about the series of events you described, and we are sincerely sorry for the frustrating and unprofessional service you received.

The lack of understanding regarding the early years sector and the misinformation you were given about available roles is completely unacceptable.

Furthermore, we are particularly concerned about your request to have your details removed not being handled correctly. We take our data protection and GDPR obligations extremely seriously, and we are treating this matter with the utmost urgency.

To allow us to conduct a investigation into your interactions with our team and address the GDPR compliance failure, we would be very grateful if you could send an email to our dedicated team at customersupport@randstad.co.uk. Please include the date of your calls and any names you may recall. This will enable us to identify the individuals involved and take the necessary internal action.

We understand your decision not to work with us, but we hope you will consider contacting our support team so we can thoroughly address this and ensure it does not happen again.

Kind regards,
Abbie

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Rated 5 out of 5 stars

Very good communication

Very good communication. I recommend them! Thank you for your time Vijaya !

July 8, 2025
Unprompted review
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Reply from Randstad UK

Hello Justyna,

Thank you for your review! We're always impressed with the service Vijaya provides, we're lucky to have her! We'll be sure to pass this great feedback on. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Easy application

Easy application & swift response to correspondence

June 6, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Gary,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

Randstad Made Job Hunting Easy and Enjoyable

I thoroughly enjoyed every step of the process. The application was by far the simplest and most user-friendly I have encountered in over two years of job hunting in the UK. The first phase of the interview stood out as the friendliest and most relaxed I have ever experienced. It was straightforward and to the point, with no pressure whatsoever. Jonathan, my interviewer, was incredibly supportive and created a comfortable environment that made the discussion easy and natural.

The second phase was an assessment centre, which was both friendly and impactful. It was surprisingly fun, as I didn’t feel the usual pressure associated with job applications. Overall, the entire journey from application to hiring was swift and efficient.

I have nothing but admiration for Randstad and their professional yet approachable recruitment process. Highly recommended!

May 29, 2025
Unprompted review
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Reply from Randstad UK

Hello Okoro,

Thank you for writing a review of our 5-star service here on Trustpilot! We're delighted that Jonathan was attentive throughout your journey with us. Congratulations on the new role, and the best of luck from all of us here at Randstad!

Regards,
Gayathri R

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Rated 5 out of 5 stars

A very professional set up

A very professional set up .
Would highly recommend them

May 28, 2025
Unprompted review
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Reply from Randstad UK

Hello Rob,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 5 out of 5 stars

People were very nice and friendly

People were very nice and friendly

May 21, 2025
Unprompted review
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Reply from Randstad UK

Hello Mir,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 1 out of 5 stars

Child practitioner in Scotland

My experience with Randstad Care has been quite disappointing. Over the course of three months, I was only able to work for 4 nights. The majority of the time, approximately 90%, my applications for shifts were rejected. In my final month of employment, I managed to secure four shifts, but unfortunately, they were all cancelled—one just the night before, leaving me with less than 24 hours' notice and without compensation. The consultant assured me that the other shifts were still required, yet after two days, those too were cancelled, resulting in a complete loss of income for the month, with no coherent explanation provided. Additionally, I was sent for an interview for a temporary position with a third-party company, which I passed, but I never received any follow-up regarding the job.
In contrast, I have worked with several other agencies without any issues, with Staffscanner being the most reliable, as they offer compensation for last-minute cancellations. Therefore, I would strongly advise against working with Randstad Care in Scotland.

May 11, 2025
Unprompted review
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Reply from Randstad UK

Good afternoon,

We are sorry to hear about the poor experience received whilst going through the recruitment process. We understand the importance of a reliable, professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

We will be sharing this feedback with the team.

Thanks
Gemma

Rated 5 out of 5 stars

Fantastic communication explaining…

Fantastic communication explaining everything you need to know in advance what to expect on your very important interview and email reminders building up to your interview couldn't ask for more.

May 14, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Ian,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to the team and let them know! Here at Randstad, we really appreciate any feedback as it helps us positively develop the quality of service we offer to all our candidates

Regards,
Gayathri R

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Rated 5 out of 5 stars

GAYATHRI of RANDSTAD SOLVES ALL PROBLEMS CALMING CLEAR AND GETS THE JOB DONE FAST

Gayathri has provided me with user support on several occasions. First class in every way calm patient polite incisive and seems to have an empathetic understanding of my various problems first off with every call she instills confidence - I am not very good at tech- Gayathri has always had a clear solution to every problem and is tireless in helping with supplementary queries. A shining light if all support was this good we would all be rich and happy. Thanks.

May 14, 2025
Unprompted review
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Reply from Randstad UK

Hi Peter,

Thank you so much for taking the time to write a review for Randstad! We shall certainly feed this glowing feedback to Gayathri ,We're always impressed with the service Gayathri provides, we're lucky to have her on the aftercare team
Thanks Again

Gemma

Rated 5 out of 5 stars

Vijaya was very helpful and answered…

Vijaya was very helpful and answered any questions in a quick and professional manner.

May 6, 2025
Unprompted review
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Reply from Randstad UK

Hello James,

Thank you for your review! We're always impressed with the service Vijaya provides, we're lucky to have her! We'll be sure to pass this great feedback on. Good luck with your new role.

Regards,
Gayathri R

Rated 5 out of 5 stars

Brilliant

Can't fault my dealings with Randstad. I've been in contact with Lauren who has gone above and beyond to be helpful and understanding every step.

May 5, 2025
Unprompted review
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Reply from Randstad UK

Hello Lisa,

Thank you for your review! We're always impressed with the service Lauren provides, we're lucky to have her We'll be sure to pass this great feedback on. Good luck!

Regards,
Gayathri R

Rated 1 out of 5 stars

I applied for a role through Ranstad…

I applied for a role through Ranstad for APA. I spent days researching the company and preparing myself for the review. Claire Kane was supposed to be the consultant assisting me. She never bothered to call before my interview to ensure I was prepared despite saying she would. The morning of the interview I received a text saying she would call afterwards. I never received a reply from either party. I was completely ghosted by Claire and the the recruitment team at APA. After wasting days of my time preparing, neither company could find the time to simply let me know they wouldn't be continuing with my application. There is an etiquette that should be respected when people spend hours of their time applying for a job TO WORK FOR YOU. I will never work with Ranstad again.

April 7, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Good afternoon,

We are sorry to hear about the poor experience received whilst going through the recruitment process. We understand the importance of a reliable, professional and communicative service and we are disappointed when we hear that things haven’t gone quite right.

We will be sharing this feedback with the team.

Many thanks
Abbie

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Rated 5 out of 5 stars

Absolute star

Lots of communication emails, it’s so good to get consistent contact so you know what’s going on. I can’t praise Lauren enough ! When I contacted her for assistance she responded almost instantly with exactly what I needed. Absolute star ! Lauren is also incredibly friendly in person, she really helped put me at ease before the interviews started.

May 1, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

It's great to hear how Lauren assisted and supported you throughout. We really value all feedback and appreciate you sharing that for other candidates to see. If you can send her full name to customersupport@randstad.co.uk and we will pass this on to her.

Many thanks
Abbie

Rated 5 out of 5 stars

Aftercare is really helpful as whenever we write an email with our queries regarding the holiday pay hours or need to book an holiday, they are responding realy good

Aftercare is really helpful, as whenever we write an email with our queries regarding the holiday pay hours or need to book an holiday, they are responding realy good, had a good experience with Rudolf from aftercare was responding with kind and helpful way. Handled and resolved the query really well.

January 25, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Sree,

Thanks for the review, it is great to hear how Rudolf has assisted you in such a professional and helpful manner. We value all feedback as we use it to help us improve our services to all, We really appreciate it!

Regards,
Gayathri R

Rated 1 out of 5 stars

ranstad payroll team are a shambles !

ranstad payroll team are a shambles !! Waiting nearly 3 months for them to issue a P45!! I am currently paying emergency tax on my new job because they are absolutely Useless!!

Im sure the reply will be exactly like the below

Thank you for taking the time to complete a review.

If you would like to discuss further and look into this for you, please reach out to our Talent Experience Team at your earliest convenience. We can be reached at ?????!!!@randstad.co.k, and we'll come back to you as soon as we can.

Thanks, we look forward to hearing from you soon.

Regards,
Gayathri R

NOTHING LIKE TAKING COMPLAINTS SERIOUSLY !! SHOCKING COMPANY WHEN IT COMES TO GETTING PAID CORRECTLY, HAVE TO WAIT WEEKS FOR IT TO BE SORTED BUT IM SURE THEY GOT PAID THEIR CORRECT AMOUNT BY THE COMPANIES THEY GIVE AGENCY STAFF TO

April 24, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hi Sarah,

Thank you for taking the time to write a review regarding your p45. We understand your concern and want to assure you that we take all reviews seriously and follow through with any issues that go through to our team. 

To help us resolve this issue quickly and efficiently, we need to gather some further information from you. Please contact our customer support team at customersupport@randstad.co.uk. 

If you wish to make a formal complaint, you can also contact our complaints team at compliance@randstad.co.uk.

We appreciate you bringing this matter to our attention and will endeavor to resolve it promptly. 

Sincerely,
Abbie

Rated 1 out of 5 stars

random video cold calling

I don't know who this company is but they keep trying to video call me whilst I'm at work with no prior engagement or permission. I don't know how they got my contact information

April 23, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello Mark,

Thank you for taking the time to complete a review.

We value all feedback and using the information you have provided, will ensure that this is investigated further.
If you would like for us to take a further look into this for you, please reach out to our Talent Experience Team at your earliest convenience. We can be reached at customersupport@randstad.co.uk, and we'll come back to you as soon as we can.

Thanks, we look forward to hearing from you soon.

Regards,
Gayathri R

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Rated 5 out of 5 stars

Easy and clear so far.

April 17, 2025
Unprompted review
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Reply from Randstad UK

Hello Paulo,

Thank you for your review on Trustpilot. We appreciate you taking the time to leave a lovely comment. Good luck!

Regards,
Gayathri R

Rated 1 out of 5 stars

Absolutely pathetic company

Absolutely pathetic company. We fill out time sheets so we are doing the hardwork for them. How many hours did you work? 39 normal hours 13 hours overtime. Ok we will pay you 39 hours?🤔. How many hours at normal pay?? 39 then 13 hours at 1.5 hours pay rate ok we will pay you for 39. Then you tell them it's wrong ok so your normal hours we will tax you 132 pounds on 705 pounds. Fine ok no problem but the 330 pounds overtime we will charge you 105 pounds. Wtf??? This happens regularly with this company absolutely pathetic STAY AWAY FROM THIS COMPANY UNlESS YOU WANT TO BE RIPPED OFF. The payroll use abacus to work your wages out as they can't count past more than 10. Bad is an understatement as this happens on a regular basis. Holidays where is work we get 6 hours a week and I'm not 100 percent sure if they start in the middle of January or at the end. Yet somehow I've only earned 7 hours since January till now and worked every week. PATHETIC COMPANY THIS IS PEOPLES LIVES YOUR MESSING WITH. I CAN GUARANTEE THEIR WAGES WONT BE WRONG EVERY WEEK.IF IT WASN'T FOR PEOPLE LIKE ME YOU WOULDN'T HAVE A WAGE. AGAIN ABSOLUTE SHAMBLES OF A COMPANY.

April 16, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Good morning,

Thank you for taking the time to leave a review. We understand your concern about your pay and the holiday process.

To best address your specific issues and ensure everything is resolved accurately, we encourage you to reach out to our customer support team directly.

Please send an email to customersupport@randstad.co.uk with your concerns. Our team will be happy to assist you and work towards resolving any uncertainties or pay errors, we appreciate you bringing this to our attention.

Thank you
Abbie

Rated 5 out of 5 stars

Great job site

Have used this website a few times to apply for roles and have been lucky enough to get a job through here.
Excellent site.

April 12, 2025
Unprompted review
Randstad UK logo

Reply from Randstad UK

Hello,

Thank you for writing a review of our 5-star service here on Trustpilot! We're delighted that you succeeded in obtaining a role with Randstad, hope you are enjoying your time with us.

Thank you
Abbie

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