Raspberry Lettings 

DO NOT RENT from Raspberry Lettings! No Matter how ideal the location, how nice the flat looks, how comparative the rent price, heed the warnings of previous tenants and DO NOT RENT at Blakeridge Mills.

I lived here for a year from February 2019 - February 2020. On initial viewing, the flat looked lovely, convenient to have all furniture included, close to work and family. Fast forward a few months and it becomes evident how little the flat had been thought out. Milk goes off after two days in the fridge because it can't get cold enough being next to the oven, there's no draining board and the sink is circular - good luck getting a washing up bowl in there - and the windows don't open more than 5cm or indeed close properly! Blisteringly hot in the summer and freezing cold in the winter, these flats are not designed to house people.

Oh, and that's not to mention the paper-thin walls - I REALLYenjoyed listening to my neighbour Hannah, who works for Raspberry Lettings, talking on her phone about other residents. And watching TV. And making dinner. And showering. And going to the loo. And having long, loud evenings with her boyfriend.

On top of all that, if against all the advice you do decide to rent from these vile people, expect constant emails threatening you with fines for using the wrong doors, aggressive notes posted through your door if you leave a parcel there too long, bombardment through every viable form of communication when they mistakenly come to the conclusion you haven't paid your rent, and no help when you have issues.

And the car park, oh the CAR PARK! That pile of dirt and rubble that you're meant to leave your car on, when the office staff have dedicated landscaped spots (for their range rovers with personalised number plates)! Have fun with your car never being clean, your shoes getting muddy (ang gettiing shouted at through your door if you accidentally bring mud from their car park in), having to traipse through puddles and rivers to get to the front door, and your car's suspension needing repairing.

And there's more! The flats are incredibly inefficient. I paid my electricity bill every month, so you can imagine my shock when the final bill came throuh at £450! For a one bedroom flat!

We haven't yet even covered the return of my deposit! On the day before I moved out, I asked Hannah verbally when I would get my deposit back, and she confirmed it would be 10 days from the date of my move out. Weeks later, when I still hadn’t got it back or heard anything from them, I sent an email only for Harriet to tell me that they wanted to see proof of my bills being paid! Fine… all sent… Oh you can wait another 10 days now. Two more weeks pass and I attempt to contact Raspberry Lettings about my deposit again. At this point, they ignored all of my emails and didn’t pick up my phone calls, and at one point even had the cheek to send a fake ‘automated response’ email.

I raised a dispute with My Deposits, who I believed to be protecting the deposit. However, because Raspberry Lettings' membership with them had expired in October (hmm, I wonder why...), they were unable to help me. At this point, I again attempted to contact the office, and was told that they were no longer speaking to me about the deposit as it was in the hands of My Deposits. My Deposits confirmed to me over the phone that this was untrue and they were lying to me. Their advice to me was to go through the Small Claims Court to get my money back.

I sent a letter giving notice of processing a court claim at the start of March, and it took finding the details of their secretary and registered solicitor (find her details using the Legal Society website) to finally get the money back. I truly believe that Helen, the lady who finally sorted this out, had no idea any of this was going on. This is pure deception, and scheming, callous behaviour on the part of Harriet.

DO NOT RENT from these untrustworthy, immoral, greedy women.

Just Thought I would up date my previous review.

I did get my depost back....With the help of MyDeposits
disputes.mydeposits.co.uk

add https:// at the begining..

This is a deposits protection claim company. If your agent or landlord doesn't return your money it well worth speaking to these guys. However there is a limited time fame of 3 months (I think) or you will lose out and the likes of Raspberry Lettings will get away with it.

Those of you still fighting, I wish you luck.

RESIDENTS HAVE BEEN BRIBED TO POST FAKE REVIEWS- we have not received our deposit back it has been 9 months. the same for hundreds of residents, absolutely disgusting appalling behaviour DO NOT RENT FROM THIS COMPANY

I am, like many others appear to be, fighting tooth and nail for the return of my tenancy deposit. I’m owed £630 for the initial flat deposit and £200 for the gym deposit. I understand that the £630 can take a week or two to come back but six weeks is appalling. As for the £200, that should have been returned straight away. I have made absolutely no progress since I vacated my flat on 02/12/19 in receiving my money. Harriet and her team are impossible to contact and can turn quite nasty.
I have had to register a dispute with My Deposits for the return of my £630 and filed with a small claims court for the £200. A truly shocking and deplorable way to handle somebody else’s money.

Update: after 8 weeks I have received both deposits back in one amount of £830. Coincidentally in the same week the small claims court and My Deposits contacted them. Harriet phoned me after payment to ask me to tell the court it was settled and I refused to do this until the £25 court fees were refunded to me (as it states should happen on the notice served to them). Harriet transferred this fee almost immediately - funny how that can be done quickly yet it took eight weeks to transfer the deposits over.

I encourage anyone facing difficulties to go through a small claims court, it took less than two weeks after submitting my application to receive the full amount back!

PLEASE DO NOT RENT FROM THIS LETTING AGENT! I moved out of my apartment in Blakeridge Mills at the beginning of December and I have still not received my deposit of £775 back. I have called the office a number of times and each time they have not provided a reason as to why they have not returned my deposit, they even stated that I had left the apartment in an "immaculate" condition. I always made payments on time and never caused any issues, If you read the other reviews (which there are a lot of) available on this website and others they all have a similar story to tell! I am now like MANY others having to look at taking the company to court to retrieve the money they owe me back.

I can't say enough good things about these Ladies!! The Raspberry Lettings Team have been amazing and found me the perfect place, got me in quickly and have been on-hand whenever I've needed any advice or support. I moved in in November, and I've never looked back, the whole team work extremely hard to ensure tenants receive the very best service possible. I'd highly recommend anybody out there looking for the perfect place to live, to come and take a look at what's available here - what's not to love?! Swimming pool, gym, chill-out area and all maintained to an excellent standard. Thanks Ladies!!

Shocking company. Will not return your deposit and refuse to follow their complaints procedure. They simply say the matter is closed. Strange that all of a sudden there's a large number of 5 star reviews for this company. Very suspicious. Horrible people to deal with.

I have lived in The Mill Village on Blackeridge Lane for nearly 9 years. I have lived in 3 of their unique and beautiful apartments that I have been proud to have family and friends round to. On the rare occasion I have needed something fixing or changing, someone from the maintenance team has been sent straight over to me. The Mill Village is well kept and safe, these really are fantastic landlords who constantly keep on top of everything, a huge thank you x

I am possibly one of the longest standing tenants and have lived at Blakeridge mills for over 7 and half years.
The apartments are great and beautifully furnished. The staff are extremely helpful and should any concerns arise they have respond to my emails or phone calls within an acceptable time frame.
The complex is safe and secure and the maintenance team are just great.

Never had a problem with this company been here just over two years. Gorgeous apartments everything working like clockwork. Friends of mine who come to visit say they would love to live here. Fantastic, helpful landlords. Could not ask for more!.

I’ve been with Raspberry Lettings at Blakeridge Mill for about 4 years now and have found them to be really helpful and professional. I’m surprised at some of the previous reviews here as it doesn’t match with my own experience. The development is beautiful and is managed with pride - and I think they work hard to keep it that way and this is appreciated by most. I find their communication excellent and advance warning for example to do with common repairs, health and safety checks are always clear and well organised. So five stars from me.

I have really loved staying here and found the team really helpful and quick to deal with any issues.

They will refuse to return your deposit and make the entire exit process extremely frustrating.

Do NOT pay any kind of deposit towards the use of the Gym because this is even more difficult to get back from them and it not protected in a deposit scheme. You will need to take them to small claims court to get it returned.

Like me, you'll be calling on a daily basis and getting fobbed off constantly. They'll say they are leaving messages for other people to get back to you, then they never will. Then they will say 'Helen' in accounting will give you a call back or return the deposit and it won't happen. Then you'll call the next day, speak to Hannah or Harriet again and they will have no recollection of the previous days conversations and it will start over and over again.

AVOID this company. It's not worth the hassle of getting your deposit back. If you do rent from them, be prepared to go to court to get your money back.

Avoid, avoid, avoid. Raspberry Lettings are the worst and most unprofessional letting agents I have ever come across in my entire life. They treat tenants with at best, hostility, and at worst, contempt. Please please do not even think of using this letting agent or renting a property at Blakeridge Mills. You will be lied to, fobbed off, completely ignored and potentially robbed of your deposit - just look at all the other reviews on here!
I only lived there for just over a year but that was certainly quite enough. It was a comedy of errors and incompetence from start to finish, starting with my tenancy not being recorded for 7 months (but I had been given a key and fob??!!), to repairs not being completed in a timely manner, to items breaking and being asked to replace them ourselves. Our mattress was cheap and was old and tired before I moved in. We asked RL to request a new one from the landlord and RL said the landlord requested for us to buy our own. Funny thing is, when we got in contact with the landlord (after we found out RL had not been passing on our rent to him), he said they'd never contacted him about it! He had to go to great lengths to get his rent money from them, which is exactly what we had to do to get our money back.
We cleaned that apartment from top to bottom and left it spotless, and I organised for a handyman to meet me there on the day we moved out to agree to the condition of the flat to ensure we received our deposit. He agreed the flat was in good order. Government guidelines state that Your landlord must return your deposit within 10 days but of course this never happened. Days turned into weeks and weeks into months of them ignoring our phone calls and emails, fobbing us off when we did get through. Saying we were getting it back but it was with their accounts team... their 'accounts team' is the woman on the next desk! It took a complaint to the property ombudsman and the threat of further legal action to get anywhere, and even then they spread our deposit repayment out, paying us the £550 for the flat on one day and the £300 for the gym and pool (which they promised we wouldn't have to pay for but then said we had to pay this ridiculous deposit when it opened) on another day. Save yourself the time and stress and go somewhere else!

DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!!!!!!!!!!

Told every day (Monday-Friday) my deposit had been returned by Harriet Binks the 'director'... Should read cowboy... Which turned out to be a bare faced lie. Then passes blame to Helen Davies. But Helen can't come to the phone. Hmmmmm.

They are now refusing to return my deposit and told me to never call the office again.

These people should be truly ashamed!!!

Please make sure you contact my deposits and the ombudsman and get these cowboys following the rules!!!!

This company is disgusting they are doing absolutely everthing to tarnish there reputation. you will not get your deposit back. i have tried for month they ignore every method of communication. the apartment was left perfect. they out us in a financial situation. why they are prepared to tarnish there reputation by keeping money that isnt theirs to keep is disgusting. just read the google reviews. I WOULD NOT RECCOMEND

Cowboy agent!!! STAY away from renting here !! They are an absolutely awful and never get back to me in regard of returning deposits. I have exhausted all my options and going through dispute service at the moment !! However they also owe us the gym deposit which was not related to the property And yet still refuse to return it!!! They are rude and ignorant ! Stay away from them. They overall owe us £1050 and we’ve not seen any pennies since 4th October !!!

Stay well away

You are lucky that 1 star is the lowest option! Absolutely disgusting how Raspberry lettings behave when it comes to returning deposits, it seems as though they have forgotten what good customer service is when it comes to handling business matters.

I have exhausted all avenues in attempt to retrieve my deposit back from them, and still no joy, resulted in a filed dispute with My Deposits, lets see how long it takes Raspberry Lettings to acknowledge!

I genuinely had a nice experience during my time within Blakeridge Mill village, however massively regretting it now with the lack of action shown by Raspberry Lettings. Nobody ever seems to be in the office, whether its holidays, meetings or just being "extremely busy", always asked to leave a message rather than speak to the relevant person(s) in accounts. Should change the name to "False Promises"

Very disappointed in how i've been treated, after reading some recent reviews on other platforms it seems this isn't uncommon from them!

This is not something I usually do, but feel they need to be named and shamed! I'll be sure to tell anyone considering renting here to avoid at all costs, it really is NOT worth the hassle. They are either in significant financial trouble or just simply have no clue how to deal with PEOPLE!

Highly frustrated!