Great staff, great shop Knowledgeable, friendly, helpful staff who show great patience in helping choose an instrument or accessory. Sometimes selection is limited in store but they’re happy to order... See more
Company replied
Red Dog Music
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See what reviewers are saying
I was recommended red dog music shop by a friend, he couldn’t rate it enough, with which I totally agree. From the outset the place is a veritable sweet shop for all musicians alike, the staff know th... See more
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I recently purchased a Mackie mixer and pair of speakers through Red Dog. I was initially going to purchase the equipment from an alternative online retailer due to the price but decided to contact Re... See more
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I bought the UA Apollo Twin interface here and I must say I had the best support. They were able to answer all my queries and offer me helpful recommendations. Because I am not an EU national I... See more
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Company details
Information provided by various external sources
With state-of-the-art stores in London and Edinburgh, Red Dog Music is the friendliest musical equipment retailer in the UK.
Contact info
1 Grassmarket, EH1 2HY, Edinburgh, United States
- 0131 229 8211
- info@reddogmusic.co.uk
- www.reddogmusic.co.uk
My experience with Red Dog has been…
My experience with Red Dog has been first class from placing my order to receiving my goods. In error I purchased the same order twice. I rang direct, received excellent response, my mistake was rectified immediately. The staff were very friendly, nothing too much trouble. I highly recommend Red Dog Music.
June 20, 2018
Unprompted review
Reply from Red Dog Music
Hi Christopher,
Thank you so much for taking the time to share your kind words. We really do everything we can to help our customers and as we're not a big faceless corporation when you give us call we can usually get things sorted quickly without having to transfer you or jump through any hoops!
If there is ever anything else we can do to help you again in the future, please do let us know.
Kind Regards,
Red Dog Music
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Great company
Really great service from start to finish. Niall was always really quick to respond to queries, send quotes through, and post orders. I can't find any fault and would certainly use Red Dog again.
June 20, 2018
Unprompted review
Reply from Red Dog Music
Hi James,
I'll make sure that Niall and his manager get a chance to read your glowing review of the service you received from him. If he can ever help you again please do let him know.
Kind Regards,
Red Dog Music
Very Happy!
My order arrived very quickly, and well packaged. Great communication from start to finish. Music equipment sales done right, and I love that there is accurate info on the website showing exactly what is in stock.
Red Dog Music, please never change!
June 16, 2018
Unprompted review
Reply from Red Dog Music
I just wanted to take the opportunity to thank you personally for leaving such a warm and kind hearted review of your experience of shopping with Red Dog Music. We will certainly do everything we can to stay true to who we are (though we do sometimes change the biscuits in the office).
If we can ever help you again in the future, please do let us know.
Kind Regards,
Red Dog Music
Excellent
Excellent, friendly, patient, personalised service from Dave and colleagues
June 13, 2018
Unprompted review
Reply from Red Dog Music
Hi Claire,
Thank you so much for your kind words about your experience of shopping with Red Dog Music in Edinburgh. If there is ever anything Dave and his team can do to help you again do let them know.
Kind Regards,
Red Dog Music
Exceptional Service
Remarkably friendly and efficient customer service. They went above and beyond in making sure I received what I needed at a fair price and ensured it would be delivered at a convenient time for me.
I would not hesitate in recommending Dave & the Red Dog Team.
June 13, 2018
Unprompted review
Reply from Red Dog Music
Ian,
Thank you for your review and comments of your experience of shopping at Red Dog Music in Edinburgh. We always do what we do what we can to make sure you're happy with your purchase now and in the future. So if there is anything else we do to help support you, please do let us know.
Kind Regards,
Red Dog Music
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Highly recommended !
Red Dog have sourced a couple of flight cases for me in the past year.
Aways impressed by the prompt service and enthusiasm of the staff.
I can't recommend them highly enough.
Mike H.
June 12, 2018
Unprompted review
Reply from Red Dog Music
Hi Michael,
I'm really glad to hear we managed to find the right flightcase for you again, it can be a bit of needle in the haystack scenario! If we can ever help you again please do let our team know.
All the best,
Red Dog Music
Very helpful staff and a great deal…
Very helpful staff and a great deal thanks.
June 12, 2018
Unprompted review
Reply from Red Dog Music
Stuart,
Please accept my thanks for sharing your experience of shopping with us at Red Dog Music in Edinburgh. If Dave and the team can ever help you again to find just what you're after please do let them know.
Kind Regards,
Red Dog Music
Superior customer service
Superior customer service from start to finish, head and shoulders above all the other music retailers I've used down the years. I will definitely be back again.
June 12, 2018
Unprompted review
Reply from Red Dog Music
Michael,
Thank you for taking the time to share your very kind words. I'll make sure our web team up in Edinburgh get a chance to read your review. If there is ever anything else we can do for you please get in touch.
Kind Regards,
Red Dog Music
Excellent fast service.
June 11, 2018
Unprompted review
Reply from Red Dog Music
Miles,
I'm really glad to hear you're happy with the speed of the service at Red Dog Music. If our web team can ever help you again please do let us know.
Kind Regards,
Red Dog Music
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What a brilliant company
What a brilliant company - a great range of products and lovely, friendly staff who do their best to help you. What else can I say? Buy from them - they deserve your custom!
June 6, 2018
Unprompted review
Reply from Red Dog Music
Steve,
Please accept my thanks for your kind words. We really do appreciate you taking the time to share your experience of shopping with us. If our team can ever help you out again please do let them know.
Thank you again,
Red Dog Music
Outstanding service
Placed the order, received an email stating the day of delivery followed up with another email giving me the delivery time to within an hour, then received the item bang on time and very well packaged.
Not only the cheapest on the internet but you will not get a better service anywhere. Thanks guys!
June 5, 2018
Unprompted review
Reply from Red Dog Music
Hi Stephen,
Many thanks for your kind words and the excellent review. We really do work hard to make the process as informative and as friendly as possible so I'm really happy to read your experience!
If you ever need any more support or help please do let us know.
Regards,
Red Dog Music
sweet shop for musicians...
I was recommended red dog music shop by a friend, he couldn’t rate it enough, with which I totally agree. From the outset the place is a veritable sweet shop for all musicians alike, the staff know their stuff, really helpful and informative, without being pushy. I purchased a great amp at a reasonable price, the store also offered free help with setting up and extended product after care. Top notch...
June 5, 2018
Unprompted review
Reply from Red Dog Music
anthmoret1234,
I just wanted to take the time to thank you for leaving us such a kind review. We really do everything we can to create that perfect environment in store and I'm really happy to read that you've experienced what we always strive for. I hope your amplifier is still living up to your expectations and if you ever need any help in the future you know exactly where we are.
Kind Regards,
Red Dog Music
Reply from Red Dog Music
Tommy,
We really appreciate you leaving your 5 star review for us. If we can ever help you again in the future do let one of our team know.
Kind Regards,
Red Dog Music
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These lot know what they’re on about.
My stuff arrived in less than 24 hours and very well packaged. Bosh!
June 4, 2018
Unprompted review
Reply from Red Dog Music
Andy,
Thank you for your kind words and taking the time to leave a review. I hope you have many hours of happy beat making planned!
All the best,
Red Dog Music
Very Happy
Easy to deal with, very competitive prices and extremely quick delivery. A company that knows how to look after its customers.
May 29, 2018
Unprompted review
Reply from Red Dog Music
Laurence,
We really appreciate you taking the time to leave a review, thanks very much!
We hope you are enjoying your purchase and if we can help any further please let us know. In the meantime, take a look at our newly redesigned website for all your gear needs!
All the best,
Red Dog Music
First purchase and very happy
First purchase and very happy. I ordered a Casio digital piano stand which was listed at a lower price as it was b stock. I was informed when to expect to take delivery and the item was delivered as promised. The Stand was boxed as new and I am very happy with it after assembly.
So far so good Red Dog Music.
May 29, 2018
Unprompted review
Reply from Red Dog Music
Thanks very much for reviewing your experience with Red Dog Music!
It's great that you are happy with your purchase and if there is anything else you are interested in take a look at our brand new website! As always, if you have any questions regarding your gear feel free to give one of the team a call.
Kind Regards,
Red Dog Music
Extraordinary service
I placed an order and the item turned out to be out of stock. Their price was better than any competitor by a 10% margin, so I emailed and asked how long it would take for stock to come in. They responded the same day to say they didn't know, so they had the manufacturer drop ship to me directly. Just outstanding service.
May 28, 2018
Unprompted review
Reply from Red Dog Music
Enno,
Thanks very much for the review!
It's great that you enjoyed your experience with Red Dog Music and if we can ever help in the future please let us know.
Kind Regards,
Red Dog Music
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Paul here
Paul here. Went to Red Dog Music as I always do when I visit Edinburgh. It is as traditional as eating haggis. As ever it is the whole experience that matters from the welcome and hellos by the door. to seeing old friends and feeling special. I wanted a new Boss fuzz pedal and was led by Dave to a demo area..Comfortable and time to decide without the pressure so many other places put on you..I am pleased with my purchase but it was the manner of its buying which completes the experience. Beautiful shop. Well laid out and quality everywhere. I will look forward to my next visit...
May 23, 2018
Unprompted review
Reply from Red Dog Music
Paul,
Thank you for taking the time to leave your review. We're really lucky in Edinburgh to have our own Roland Planet and specialists so there's always something to try and a quiet demo area to hide in!
If there's anything else Dave or the team can do for you please do let them know.
All the best,
Red Dog Music
Above and beyond!
May 22, 2018
Unprompted review
Reply from Red Dog Music
Hi Tim,
I just wanted to say thank you for your kind words. If there is ever anything else our team can do for you please let us know.
All the best,
Red Dog Music
A Great experience
A Great experience. Good advice, prices and great communication.
Will definitely be coming back again and again.
Thank you
Paul
May 21, 2018
Unprompted review
Reply from Red Dog Music
Paul.
Thanks for the review, we really appreciate it!
We hope you are enjoying your purchase and we look forward to your next visit. If there is anything we can help with in the meantime please let us know.
All the best,
Red Dog Music
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