Remotes4u (UK) Reviews 11,326

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, often highlighting that it works perfectly right out of the box with no complicated setup. The delivery service is frequently described as rapid and efficient, with many people receiving their orders the very next day. The overall service and ordering process are also highly rated, with consumers finding the website easy to navigate and the selection comprehensive. However, some customers also noted issues with delivery, mentioning instances where items were delayed or sent to the wrong location, leading to poor communication regarding transit. A few other people also felt that a remote they received was faulty and that the company's resolution process was unsatisfactory.

What people talk about most

Product

Consumers find the products to be of good quality and effective. Many reviewers praise the products as... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery, with... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the promptness... See more

Order

People report positive experiences with order. Customers found the ordering process easy, with many praising... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

I very rarely leave a review, but I am so impressed with Remotes4u I feel obliged to. The remote itself is a genuine original version which I couldn’t find anywhere else. The delivery was rapid and re... See more

Company replied

Rated 5 out of 5 stars

Clear, concise prompt and helpful advice. Ordered Tuesday evening and was delivered to my home (300 miles from Doncaster) on Thursday morning. Put batteries in and it worked perfectly first time. Exce... See more

Company replied

Rated 5 out of 5 stars

Been needing a new remote for months on , off button wasn't working properly. Very frustrating. Was a bit reluctant to gether another one as from experience years ago trying to pair new r... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

First Order

First time using this company. I don't buy many remote controls but the advice given on their website was spot on.
The order process was good and delivered as advised.
Very Good

April 28, 2026
Rated 5 out of 5 stars

speedy delivery

speedy delivery, and works fine.

April 27, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We always strive to provide the best possible service, thank you for your review.

Rated 5 out of 5 stars

Ordered Friday afternoon arrived next…

Ordered Friday afternoon arrived next morning. Reasonable price.

April 24, 2026
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Reply from Remotes4u (UK)

Thank you for your feedback and taking time out of your day to give us a positive review. The team at Remotes4u (UK) appreciate this immensely.

Rated 5 out of 5 stars

Defined recommend

I very rarely leave a review, but I am so impressed with Remotes4u I feel obliged to. The remote itself is a genuine original version which I couldn’t find anywhere else. The delivery was rapid and regular updates were provided. Definitely recommend!

April 24, 2026
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Reply from Remotes4u (UK)

Thank you for taking the time to leave us a review, we at Remotes4u (UK) understand how important customer service nowadays. Your review is very much appreciated.

Rated 5 out of 5 stars

Great service and good value

Great service and good value. Worked straight out of the box. Thank you.

April 22, 2026
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Reply from Remotes4u (UK)

Thank you for your feedback and taking time out of your day to give us a positive. The team at Remotes4u (UK) appreciate this immensely.

Rated 5 out of 5 stars

I ordered a new remote control for my…

I ordered a new remote control for my really old TV in my bedroom
and it came the next morning,
they sent me an alternative because my tv was so old and it works perfectly.
The customer service is fantastic and a credit to the company.

April 20, 2026
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Reply from Remotes4u (UK)

Thanking you for your positive review. The Remotes4u (UK) team appreciate you taking the time to do this.

Rated 5 out of 5 stars

excellent service

Processed order quickly and delivered next day.

April 17, 2026
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Reply from Remotes4u (UK)

Thanking you for your positive review.
The Remotes4u (UK) team appreciate you taking the time to do this.

Rated 5 out of 5 stars

Excellent service for replacement remote controls

I am delighted by the service provided by Remotes4U. Their website was easy to use and provided the reassurance that I was ordering the correct device. Emails were timely and clear in providing updates with the progress of my order and my replacement remote arrived by Tracked-24 on time. Thoroughly recommended.

April 21, 2026
Unprompted review
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Reply from Remotes4u (UK)

Thank you for your feedback and taking time out of your day to give us a positive review. The team at Remotes4u (UK) appreciate this immensely.

Rated 5 out of 5 stars

Excellent service.

Excellent service.

April 13, 2026
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Reply from Remotes4u (UK)

Thanking you for your positive review.
The Remotes4u (UK) team appreciate you taking the time to do this.

Rated 5 out of 5 stars

Very Happy Customer

So glad i found this company.Have been looking for a replacement remote for my tv for a long time.Found it with this co.
Easy to order,
Swift delivery, just put batteries in and off you go.Brilliant
Thank you Remotes4u(UK) for making my life alot easier

April 17, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your feedback and taking time out of your day to give us a positive a review. The team at Remotes4u (UK) appreciate this immensely.

Rated 5 out of 5 stars

Easy to order

Easy to order
Speedy delivery
Great new remote
Thank you

April 9, 2026
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Reply from Remotes4u (UK)

Thank you for taking the time out of your day to give us a super and concise review.

Rated 5 out of 5 stars

FAST

Ordered in the afternoon and here the next day.
Highly recommend.

April 9, 2026
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Reply from Remotes4u (UK)

Thanking you for your positive review.
The Remotes4u (UK) team appreciate you taking the time to do this.

Rated 5 out of 5 stars

Trustworthy company

Came quickly, it was genuine item as described and the right one for the tv that i needed. Yeah good company to deal with.

April 8, 2026
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Reply from Remotes4u (UK)

Thank you for taking the time out of your day to give us a super and concise review.

Rated 5 out of 5 stars

TV remote Samsung

Ordered remote and within 2 working days the remote arrived. Found this website by inputting serial number of my TV, read the reviews which were highly recommended. Thank you

April 7, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you for your feedback and taking time out of your day to give us a positive review. The team at Remotes4u (UK) appreciate this immensely.

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