Remotes4u (UK) Reviews 

11,451
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is exceptionally clear and easy to navigate, allowing them to quickly find and order the exact replacement parts they need without any hassle. People are also extremely pleased with the remarkably fast delivery service, noting that their ordered packages usually arrive the very next day and work straight out of the box without requiring any complicated setup. However, some people mentioned that they encountered frustrating issues where the replacement remote completely failed to function properly or control specific features on their television.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that remotes arrive quickly, work straight... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive very quickly, often... See more

Service

Users describe positive interactions with service, highlighting prompt and efficient experiences. Consumers... See more

Order

Consumers find order to be positive, highlighting a smooth and efficient purchasing experience. Reviewers... See more

User experience

Customers report positive experiences with user experience, highlighting how easy the website is to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely Five Stars! Website was clear and easy to navigate, new remote arrived quickly and most importantly worked straight out of the box! Also a risk free experience really given there’s a 30 d... See more

Company replied

Rated 5 out of 5 stars

This is a great company and their remotes controls are the best!! They work straight away on the TV with no hiccups and dont relaps when changing channels on your TV. I have bought remotes from this c... See more

Company replied

Rated 5 out of 5 stars

Thought this site might be too good to be true, oh did I judge a book by its cover on this one! After reading a handful of reviews, even double checking the site was legit, I decided to give it a... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and... See more

Company replied


Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Retailers of genuine originals and classic alternative replacement remote controls. For all types of audio/visual devices including TV, STB (set top box) players/recorders, Free view boxes, Satellite boxes, DVD players/recorders, Sound bars, Surround sound, Home theatre, Projectors and VCRs.

Remotes4u (UK) Retailers of Audio/Visual Remote Controls.

Written by the company

We intend to provide value for money and always strive to provide excellent customer service.
We will always endeavour to offer value for money by supplying the best quality replacement remote controls on the market at the lowest possible prices. We will always strive to provide excellent customer service.

Fast free 1st class UK delivery as standard.

Usually all orders placed before 4pm will be dispatched the same working day and Royal Mail aim to have them delivered by the next working day.

Usually all orders placed before 4pm will be dispatched the same working day by 1st class post as standard. We use Royal Mail's 24 hour service and they will aim to have your order delivered the next working day, this also includes orders placed on Friday usually being delivered to you by Saturday.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(11,451)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant! Ordered a remote for my mother's TV which as it's pretty old , we were struggling to find a compatible remote, and one without all the streaming service buttons. Arrived within 48 hours and made my elderly Mum very happy!

June 22, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is very much appreciated.

Rated 5 out of 5 stars

Excellent service kept me updated…

Excellent service kept me updated ordered one day received the next.
Would highly recommend this company

June 23, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

Great customer service

Our new puppy decided to chew the remote for our tv thoroughly ruining it. Remote4u has a great website, easy to navigate and order. The new remote arrived next day and works perfectly. Great customer service.

June 15, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thanks for your Excellent review from all of us at Remotes4u (UK)

Rated 5 out of 5 stars

does as it says on the tin

does as it says on the tin, put in batterys and away u go

June 17, 2026
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Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

excellent company

excellent company, a good experience for me,100%

June 16, 2026
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Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

We were able to order an exact

We were able to order an exact replacement remote for the samsung television in our kitchen. It arrived very quickly, perfectly packaged and our television is back working again.
Excellent service from. Remotes 4U

June 15, 2026
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Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, remote worked straight out the box, after I fitted the batteries.

June 15, 2026
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Reply from Remotes4u (UK)

Thanks for your Excellent review.

Rated 5 out of 5 stars

The website is clear and the item was…

The website is clear and the item was despatched and delivered as promised.

June 15, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used this app, the call handler was very tentative and very helpful and informative, I would throughly recommend this app if you need a replacement remote control !!

June 17, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 1 out of 5 stars

Hi guys I not recomand this company of…

Hi guys I not recomand this company of remote I heave bad experiences with them better buy ebay or amazon same quality and very cheap

June 5, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Customer, Thank for your review. Once I looked into your order details as explained by a member of the team we do not accept other retailers reruns. This was pointed out to you several times as the remote control you returned had never been stocked by us and the correct remote was indeed sent you as triple checked by our staff and our stock levels were correct.
Thank you once again for your review.
Best regards,
Remotes4u (UK)

Rated 5 out of 5 stars

Highly recommend

Ive had to buy three different remotes for various TVs since our puppy started teething and every one is perfect

June 12, 2026
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Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Good service

Good service. Remote worked out of the box. Would recommend

June 11, 2026
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Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery, remote works well.

June 9, 2026
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Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 1 out of 5 stars

The remote control never arrived

The remote control never arrived! When I called, the voicemail inbox was full so couldn't speak to anyone. Exchange of numerous emails with no resolution. They just kept repeating that Royal Mail said it was delivered and gave coordinates but I did not receive a single email from Royal Mail about the delivery, which is very odd as you can usually track the delivery. This was not the case.

June 12, 2026
Unprompted review
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Dear Michael Brewster,

Date: 08/06/2026 16:26:38

Royal Mail have provided exact co-ordinates for the shipping address provided and can confirm this item was delivered correctly.

This order has been delivered. I am repeating what Royal Mail have confirmed.

Rated 5 out of 5 stars

We have purchased two replacement…

We have purchased two replacement remotes now, they are perfect and working well,
It was easy locate the right remote by entering the brand and serial number.
This company are experts, give excellent service, and the delivery was next day via the post office

June 8, 2026
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Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

Rated 5 out of 5 stars

Arrived very quickly have used before…

Arrived very quickly have used before remotes work very well

June 8, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you so much, your positive review is very much appreciated and I hope it helps our future potential customers buy with confidence.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good selection, great prices, fast delivery.

June 8, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

Thank you from all of us at www.remotes4u.co.uk, your review is much appreciated.

Rated 5 out of 5 stars

After checking in with banking app

After checking in with banking app. I couldn't get back to order page so had to phone, the gentleman who answered was very polite and certainly very helpful and got me sorted quickly thank you, would certainly use again if necessary.

June 4, 2026
Remotes4u (UK) logo

Reply from Remotes4u (UK)

We aim to please and always strive to provide the best possible service and remote controls available in the UK, thank you for your review.

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