The Replace Base Ltd Reviews 6,956

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery of their orders, noting that items often arrive quickly and are well-packaged. Many people are satisfied with the quality of the products, particularly replacement parts like screens and batteries, which are often described as genuine or high-quality and function perfectly. The service is consistently highlighted as excellent, with consumers appreciating the efficiency and overall positive experience when ordering. However, some customers also noted issues with delivery delays, with couriers sometimes taking longer than expected to deliver packages. A few other people also felt that some products received were either faulty, not as described, or had quality issues, such as screens not working or batteries having a short lifespan. There were also instances where items were missing from packages or the wrong product was sent.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality of replacement parts, with many... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting excellent... See more

Quality

Customers had positive experiences with quality, frequently praising the good quality of parts, including... See more

Order

Reviewers mention positive feedback about their orders, with many customers reporting that their items were... See more

Service

People report positive experiences with service, often highlighting its efficiency and politeness. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. Battery Store
  3. Cell Phone Accessory Store
  4. Electrical Repair Shop
  5. Phone Repair Service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly recommended

Ordered a new screen for a Huaweii watch. A bit concerned that it would not fit my version, but ordered anyway. Arrived quickly, well packaged and relieved to find the screen was an exact match. Fitted without problem and now a £200 watch is fully functional at a cost of £30. Will definitely recommend this company and will refer to them when I next need any spare parts for my electronic equipment.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

Fast delivery, great service and quality replacement for my Macbook Screen. Would highly recommend!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Really good

Ordered and received within two days. Fitted and works fine. Transparent transaction, received a copy of the invoice with the item and via email. Nice to find a company doing business the way it should be done. Thank you.

November 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Even smallest orders are important

Web site easy to navigate. I ordered a part costing 37p! which can't have been worth the effort of posting for the company. The order was shipped immediately with no fuss. The only thing to mention is that I could only order one of this product, (iPhone battery connector), due to a hiccup on the ordering system.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality MacBook batteries…

Good quality MacBook batteries delivered quickly. Excellent customer service with no messing around. Special thanks to Josh who resolved a problem caused by the courier mislabelling a parcel, a replacement was delivered to me in less than 24 hours.

November 4, 2025
Unprompted review
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Rated 2 out of 5 stars

Products are advertised incorrectly.

Unfortunately I cannot recommend you purchase items from this company. Tried to buy a PSU for an Xbox one that was described as genuine, original and had been taken directly from a new Xbox. It turned out to be none of these things.

When it arrived it was very clearly a knockoff made in China. You can clearly tell this from the packaging the box arrived in which was also damaged itself, suggesting the knockoff wasn't even new. What's more is that it didn't even function as intended as it does not supply the Xbox with enough power.

I will say that I spoke with Charlie on their live chat function and they were very quick to agree and say that it wasn't genuine and their might be some stock issues with their warehouse. Unfortunately I have still not heard back regarding my refund, last I heard it was very likely the item was advertised incorrectly on their website.

Therefore, I have to suggest you be very careful buying products from this company as it seems you may not always get what you pay for. While I imagine I will eventually get my money. The waste of time this has all been to have to constantly contact them and also to eventually return it has been very disappointing.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Ipad battery

Good product ,reasonable price ,well packed and delivered on time .

October 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Unfortunately the battery I was sent…

Unfortunately the battery I was sent ,was a dud.they will have to investigate from the supplier how this happened. I'm just glad I was able to get a refund without fighting. Guess its just the world we live in today.

October 25, 2025
Unprompted review
Rated 4 out of 5 stars

We all mistakes Its how you deal with…

We all mistakes Its how you deal with them that counts.
Received there wrong screen due to a picking error. After a quick conversation and an email I received a returns label for the return and 2 days later the correct screen arrived.
Well handled, I just wish I could remember the name of the gentleman who helped me. definitely would use these guys again.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, ordered two items from them at 1pm and arrived the next day at 10.30am,even though I'd only paid for the normal delivery.very pleased with their service.

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Replacement battery for Garmin Fenix 5 Plus

I needed a replacement battery for my Garmin Fenix 5 Plus watch and found Replace Base through a google search. After watching a couple of YouTube videos the process looked straight forward enough so I purchased a replacement battery which comes with a watch back as well. This made the replacement very straight forward, remove 4 T6 screws in the back of the watch, disconnect the old battery and connect the new one. Done! Only took 10min and now my watch has gone from needing a charge every 2-3 days to 2 weeks!
Very prompt delivery from ReplaceBase and I noticed that the battery was also branded Garmin (watch out for the cheap generic batteries). All in all very happy.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I received a new battery which I wasn’t sure if it was faulty but the paid to send it back and sent out a replacement foc great service and highly recommend.

October 24, 2025
Unprompted review

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