Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... See more
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See what reviewers are saying
Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... See more
Company replied
I went into Richer Sounds Hanley to discuss replacing my tv and adding a sound system. Will made some suggestions on how to fix the problem with my tv (which solved the problem) saving me spending... See more
Company replied
I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
2 Providence Square, ST1 2LQ, Hanley, United Kingdom
- 0333 900 0060
4.9
Excellent
2K reviews
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Great advice no pushy sell & ended up…
Great advice no pushy sell & ended up taking a different item than we set out for at half the price we were originally going to spend. So nice independent none biased advice. All demonstrated to us. Very knowledgeable staff & would never go anywhere else to buy electrical hifi or tv equipment.
July 29, 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Richer Sounds is my go to shop for HiFi
Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parking outside. I used click and collect so everything was ready for me when I arrived.
June 18, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
ihad no problem ordering my product and…
ihad no problem ordering my product and recieving it super
July 26, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Reply from Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service
Great service. Quick and easy. The staff were friendly helpful and willing to help
July 24, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Excellent customer service from the…
Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my basket online so I called the telesales team. That basically put me through to will in the stoke branch of richer sounds. He was brilliant and helped me navigate the options. I was genuinely impressed and made me committed to buying from richer sounds again in future.
Great price (£300 reduction from the rack rate). Great staff (thank you Will in Stoke!). Next day delivery from DPD. Happy customer.
July 24, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Once again great service from the…
Once again great service from the Hanley team. Many thanks
July 23, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Excellent Support And Pricing
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stock at prices that are very competitive. Even going so far as to have staff deliver some of my orders free of charge to my local home.
Terrific service.
June 12, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Very good service.
Friendly service when you go into the store.
Nothing seems to be too much trouble when asking questions or any item big or small.
July 16, 2026
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful and friendly member of…
Very helpful and friendly member of staff. Thank you for your assistance.
July 16, 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service from Hanley branch…
Excellent service from Hanley branch very smooth transaction
July 15, 2026
Reply from Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
People were great and helpful.
July 7, 2026
Reply from Richer Sounds - Hanley
Thank you for your wonderful feedback
The lads that work there in the shop…
The lads that work there in the shop and delivers where very good and professional thanks to all of you
July 8, 2026
Reply from Richer Sounds - Hanley
Thanks for your 5 star review, we look forward to seeing you again next time
Very good TV and the staff so friendly…
Very good TV and the staff so friendly and helpful
July 8, 2026
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
Reply from Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Hanley
Thank you for your 5 star review!
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